Paying your monthly Cleco utility bill quickly and easily over the phone is a convenient option offered to customers. This article provides complete details on how to pay your Cleco bill by phone, including the bill pay phone number to call and what information you’ll need.
Overview of Cleco
Cleco is an investor-owned electric utility providing power to over 284000 customers in Louisiana. Their service area covers 23 parishes across central and southeastern Louisiana.
As a Cleco customer, you receive monthly electric bills that must be paid promptly to avoid any late fees or service disruption. Paying by phone is one of the simplest ways to pay your Cleco bill.
Cleco Bill Pay Phone Number
To pay your Cleco bill by phone, call 1-800-622-6537.
This toll-free number will connect you directly to Cleco’s customer service and automated bill pay system,
The bill pay phone line is available 24 hours a day, 7 days a week for your convenience. However, live customer service representatives are only available during the below hours:
- Monday to Friday: 7:00 am – 7:00 pm
- Saturday: 8:00 am – 5:00 pm
- Closed Sundays and major holidays
During nights and weekends, use the automated system to make a payment on your Cleco account.
What Information You’ll Need
Before calling to pay your Cleco bill, make sure you have the following handy:
- Your 10-digit Cleco account number
- Service address zip code
- Payment amount
- Credit/debit card or bank account info
Having this information ready will allow you to quickly navigate the automated system and complete your payment.
Steps to Pay Cleco Bill by Phone
Follow these simple steps to pay your Cleco electric bill over the phone
- Call 1-800-622-6537
- Select your language preference
- Enter your 10-digit Cleco account number
- Enter the zip code for the service address
- Select “Make a Payment” from the menu
- Choose a payment method: card or bank account
- Enter your payment amount
- Provide payment details and confirm
- Receive payment confirmation number
The automated system will guide you through the above steps. The whole process takes just a few minutes.
Payment Receipt and Confirmation
After paying your Cleco bill by phone, you’ll receive a confirmation number for your records. Be sure to note this number down.
You can also log into your Cleco MyAccount to view payment confirmation details and receipt.
Other Ways to Pay Your Cleco Bill
In addition to phone payments, Cleco offers customers the following payment options:
- Online – Through Cleco MyAccount or the mobile app
- Mail – Send check or money order to Cleco PO Box
- In person – At an authorized Cleco pay station
- AutoPay – Sign up for automatic monthly payments
Paying by phone is typically the quickest and most convenient option for making a one-time payment.
Get Cleco Bill Pay Assistance
If you need any help with the phone payment system or have questions about your bill, Cleco’s customer service team is available during the hours listed above.
You can also visit one of Cleco’s local customer service offices for in-person assistance.
Cleco Bill Payment FAQs
Here are answers to some frequently asked questions about paying your Cleco utility bill by phone:
What are the phone payment hours for Cleco?
You can use Cleco’s automated phone system 24/7. Live agents are available 7am-7pm Monday to Friday, 8am-5pm Saturday. Closed Sundays.
Is there a fee for paying my Cleco bill by phone?
Cleco does not charge a fee for phone bill payments. However, your bank may assess a fee for payments from a checking/savings account.
Can I pay with a credit/debit card over the phone?
Yes, you can pay your Cleco bill with Visa, Mastercard, Discover or American Express credit/debit cards.
When will my phone payment be applied to my account?
Cleco processes phone payments by the next business day. Allow 1-2 days for payment to reflect on your account.
What if I have an issue or question about my bill?
Contact Cleco customer service at 1-800-622-6537 if you see any errors or have questions about charges on your bill before paying.
What is Cleco’s mailing address for sending payments?
You can mail Cleco payments to: Cleco Customer Service, P.O. Box 660228 Dallas, TX 75266-0228
Call Today to Pay Your Cleco Bill
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