How to Pay Your Clermont County Water Bill: A Complete Guide

Paying your water bill on time is important to avoid late fees and service interruptions For residents of Clermont County, Ohio, there are several convenient options to pay your water bill to the Clermont County Water Resources Department. In this comprehensive guide, we will walk through all the ways you can pay your Clermont County water bill

Clermont County Water Resources Department

The Clermont County Water Resources Department provides drinking water and sewer services to over 43,000 customers in Clermont County. This department includes divisions for water treatment, wastewater treatment, maintenance, engineering, environmental quality, and customer service.

The Customer Service Division supports customers by maintaining account information, reading meters, generating bills, and more They are who you contact for any questions about your water service and bill

Understanding Your Water Bill

Your Clermont County water bill comes every two months and includes charges for water service, sewer service, and recycling. The due date is shown on your bill and bills are considered late if not paid by the due date.

Here are some key terms to understand on your water bill:

• Service period – The two months your bill covers.
• Current charges – Charges for water and sewer usage during the service period. Based on meter readings.
• Past due balance – Any unpaid balance from previous bills.
• Payments – Any payments received during the service period.
• Total amount due – The total you owe by the due date.

Review your water bill carefully each period to ensure accuracy Contact customer service if you have any questions

Payment Options

Clermont County offers several ways to pay your water bill conveniently. Here are all the payment options available:

In Person

You can pay in person at the Clermont County Water Resources office located at:

4400 Haskell Ln.
Batavia, OH 45103

Office hours are 8am – 4:30pm, Monday to Friday. You can pay by cash, check, money order, or credit/debit card.

Night Drop Box

A night drop box is located outside the Water Resources office. You can drop off a check or money order 24/7. Do not deposit cash.

By Mail

Mail your payment to:

Clermont County Water Resources
PO BOX 933347
Cleveland, OH 44193-0037

Allow enough time for your mailed payment to reach them by the due date.

Online Bill Pay

You can pay your water bill online through the customer portal. You can use a credit card, debit card, or e-check. There is a convenience fee per transaction.

Phone Payment

Call 1-855-270-3592 to pay by phone with a customer service agent. There is a convenience fee per transaction.

You can also use the 24 hour automated phone payment system at 1-888-965-8595.

Auto Bill Pay

Set up automatic monthly payments from your bank account through the customer portal. This ensures your bill is paid on time each period.

In Person Payment Tips

If paying your bill in person at the Water Resources office, here are some tips:

• Bring your water bill with you to speed up the process.
• You can pay with cash, check, money order, or credit/debit card.
• Wait times are usually shortest first thing in the morning or later in the afternoon. Avoid lunch hours if possible.
• Payment receipts are available upon request.

Late Payments and Fees

If your water bill is not paid by the due date, here is what happens:

• A 10% late penalty is added to your account balance.
• A past due notice is mailed after 10 days.
• If still unpaid after 20 days, a shut off notice is issued.
• Service may be disconnected after 30 days past due.
• A $50 fee is charged to reconnect service after disconnection.

Avoid late fees and service interruptions by paying your bill on time. Contact customer service if you need to set up a payment plan.

Payment Assistance Programs

If you are having difficulty paying your water bill, Clermont County offers programs that may be able to help, including:

• Payment plans – Set up monthly installments to pay off your balance over time.

• LIHEAP – Provides federal funds to help cover utility bills.

• Clermont Senior Services – May assist seniors 60+ with bill payment.

• Salvation Army – Provides limited emergency utility bill assistance.

Contact the Clermont County Water Resources Department to learn more about these payment assistance programs and how to qualify.

Customer Service Contact

Contact the Clermont County Water Resources Customer Service team with any questions about your water bill, payment options, or payment assistance programs:

Phone: 513-732-7970
Email: [email protected]

Address:
4400 Haskell Ln
Batavia, OH 45103

The customer service team can help ensure your water service stays on by tackling any bill payment issues. Reach out for personalized assistance.

• Review bills carefully and pay the total due by the due date
• In-person, phone, online, mail, and auto bill pay options
• Payment assistance programs are available if needed
• Contact customer service for any questions or issues

Paying your water bill on time every billing period avoids penalties and disruptions. Use the payment options that fit your needs and budget. Clermont County aims to make bill payment as simple and convenient as possible for all customers.