How to Pay Your Medical Bill at Cleveland Clinic – A Step-by-Step Guide

Paying your medical bills can be confusing, especially with a large healthcare system like Cleveland Clinic. With multiple locations, departments, and billing systems, it’s easy to get lost trying to figure out how and where to pay your bill.

In this comprehensive guide, we’ll walk through the various ways you can pay your Cleveland Clinic medical bill, from online payments to calling the billing department. We’ll also provide tips on understanding your bill, setting up payment plans, and getting financial assistance if needed.

Online Payment Through MyChart

Our MyChart patient portal makes it easy for you to pay your Cleveland Clinic bill. After connecting your account to MyChart and signing up, you can see your billing statements and pay your bill online.

To pay online simply

• Log into your MyChart account on your computer or through the app
• Click on the Billing tab
• Select your account and click Pay Now
• Enter your payment information and submit

Paying through MyChart is fast secure and available 24/7. It’s the easiest way to pay your Cleveland Clinic bills.

Paying Over the Phone

If you prefer to speak with someone directly, you can pay your Cleveland Clinic bill over the phone using the automated payment system.

To pay by phone:

• Call 216-445-6249 or toll-free 866-621-6385
• Have your account number ready
• Follow the prompts to make a payment using your credit/debit card

The automated phone system works seven days a week, 24 hours a day. There may be short wait times during peak hours.

Mailing in Your Payment

For those who still want to pay by check, you can mail your payment to:

Cleveland Clinic
P.O. Box 931517
Cleveland, OH 44193

On the check, you should write your account number or include a payment stub from your bill. Allow 5-7 business days for mailed payments to be processed.

In-Person Payments

You can also pay your Cleveland Clinic bill in person at certain locations. Visit the Cashier’s Office during business hours to make a payment by cash, check or credit/debit card.

Some locations with Cashier’s Offices include:

• Main campus, Crile Building, ground floor
• Hillcrest Hospital, Medical Arts Center 1, floor 1
• Fairview Hospital, main lobby
• Lutheran Hospital, main lobby

Call ahead to confirm Cashier’s Office hours as they may vary by location.

Understanding Your Medical Bill

With multiple charges from different departments, understanding your Cleveland Clinic bill can be tricky.

Some tips for deciphering your statement:

• Identify the date of service – Is this for a recent visit or an old claim being reprocessed?
• Separate physician and facility fees – Doctor’s services will be billed separately from hospital fees.
• Understand billing codes – Look up unfamiliar codes to see what services or procedures you were charged for.
• Distinguish pending insurance – Some charges may be pending until insurance processes them.
• Note account credits – Credits reflect returns, insurance payments and other adjustments.

Don’t hesitate to call 216-444-2525 if you need help understanding your bill. Cleveland Clinic billing representatives are available to explain your statement.

Setting Up Payment Plans

If you can’t pay your full balance due, Cleveland Clinic offers payment plans to split costs over time. Payment plans are interest-free and have flexible terms.

To set up a payment plan:

• Log into MyChart and click “Payments Plans” under Billing
• Call the billing department at 216-444-2525 and speak to a representative
• Visit the Cashier’s Office in person to complete paperwork

When creating your payment plan, be realistic about what you can pay each month. Defaulting on the plan can result in penalties or collections.

Getting Financial Assistance

Cleveland Clinic offers financial assistance programs to patients based on financial need. Assistance can include:

• Discounted care for the uninsured and underinsured
• Payment plans with no interest
• Waiving a portion of your bill

To see if you qualify for financial assistance:

• Submit an application online through MyChart
• Download and mail in the application form
• Visit the Cashier’s Office in person to begin the process

Eligibility is based on household size, income and assets. Cleveland Clinic representatives will guide you through the application process.

Common Billing Questions

• How long do I have to pay my bill? Customers typically have 30 days from the statement date to pay before late fees apply.

• What if I already paid this bill? If you already paid but are getting a statement, call the billing department to have them apply the payment properly.

• Why am I getting multiple bills? You will get separate statements for physician services and hospital/facility fees. Each department bills independently.

• Can I combine multiple accounts? Yes, Cleveland Clinic can combine family members’ accounts for consolidated billing and payment. Call to request this.

• Why is my bill higher than expected? Some costs may not be fully covered by insurance. Call if a charge seems unreasonable for the service provided.

Get Help from Cleveland Clinic’s Billing Team

Navigating medical bills can be challenging, but Cleveland Clinic’s billing representatives are there to help.

For any questions about your statement, paying your bill, setting up a payment plan, or financial assistance options, call the billing department at 216-444-2525.

Billing representatives are available for live chat Monday – Friday from 8 a.m. – 4:30 p.m. You may also contact Customer Service at 216.445. 6249 or toll-free at 866.621. 6385.

With multiple payment methods, financial assistance programs, and dedicated customer support, Cleveland Clinic makes managing your medical expenses as stress-free as possible.