Customer service representatives are frequently a business’s clients’ first point of contact. These staff members must interact with a variety of people effectively and solve problems quickly. Greeting guests, taking phone calls, identifying customer problems, offering solutions, directing customers to other departments as needed, keeping records, gauging customer satisfaction, and reporting to managers are all crucial duties of a customer service representative.
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Additional Templates & Samples Like a Customer Service Cover Letter
Make sure to format your cover letter properly to make it simple to read and presentable.
Name of Hiring Manager, Company, Address, Phone Number, and Email of Company
Dear [Ms./Mr./Mx.] [Hiring Manager’s Name],
I’m writing to you regarding the Customer Service Representative position at [Company Name]. I’ve been employed by Satellite TV Co. as a customer service representative. for more than 2 years, during which time I have perfected my phone manners and gained the ability to soothe agitated or distressed clients. I’m used to working on several projects at once, and I can provide fresh insights to help your business expand and surpass all goals and objectives.
My relevant experience includes the following highlights:
- 90 calls per day are made and received to provide technical support and acquire new clients.
- Implementing a new strategy that reduced customer cancellations by 5% and contributed to a 10% annual revenue increase
- Maintaining an 85% customer satisfaction rating (15% higher than the company average)
My experience at Satellite TV Co. has assisted me in developing my organizational abilities, leadership abilities, and extensive knowledge of how to upsell services and products to potential customers. Additionally, I was a customer service intern at Scottrade, offering daily technical assistance to 10 clients. I also impressed my managers by learning the entire list of the company’s products and prices.
I’m eager to speak with you about my credentials in more detail soon. I am certain that I am qualified for the open Customer Service Representative position at your company. You can contact me at 212-256-1414 or at aparna. khatr@gmail. com. Thank you for your time and consideration.
How to write your customer service cover letter in 2023
You’ll get more interviews if you know how to create a cover letter for the particular job (or jobs) you want.
To land a good job as a customer service representative in 2023, you’ll need to make a job application that stands out to employers. The demand for customer service professionals is projected to decrease by 4% through 2031 as the industry implements AI technology that reduces the need for human workers.
But even though there might be fewer jobs available, if you know how to write a strong cover letter, you can still land a job in customer service.
Here are three ideas to assist you in creating a customer service cover letter that will persuade employers that you are the best candidate for the position:
Highlight your customer service skills
You need both hard and soft skills to be an effective customer service specialist. Your hard skills are competencies you acquired through education, like using chat software for customer service. Soft skills, on the other hand, are personality traits that assist you in managing your work and interacting with others.
The best customer service representatives relate to customers using soft skills like patience and empathy and know how to persuade without coming across as pushy.
To pique an employer’s interest in your application, mention the following customer service abilities in your cover letter:
- Active listening
- Communication skills
- Public speaking
- Ability to use positive language
- Professionalism
- Interpersonal skills
- Responsiveness
- Time management skills
- Critical thinking skills
- Problem solving skills
- Adaptability
- Fast learning
- Clerical skills: Microsoft Excel, Google Sheets, typing, basic math
- Remote communication skills: Zoom, Microsoft Teams, Google Meet, Slack
- Personal protective equipment (PPE), social seclusion, and temperature monitoring are pandemic safety precautions.
Give examples of your achievements (with hard numbers)
Giving examples of your accomplishments in your cover letter will demonstrate to employers that you have the necessary customer service skills to succeed. Additionally, whenever possible, include numbers to help employers understand what you accomplished.
Here are some stellar illustrations of customer service accomplishments in cover letters that are supported by verifiable data:
Even if the job description instructs you to write a brief, straightforward cover letter, you should include concrete data to distinguish your application from the competition.
Show your passion for customer service
Employers in the customer service industry prefer to hire applicants who are passionate about making sure every customer has a wonderful experience. Additionally, businesses prefer to work with individuals who are genuinely enthusiastic about their brand. This is particularly true for customer service representatives who interact directly with customers.
Show potential employers in your cover letter that you are passionate about your work and that you would make a great brand ambassador. Here are three ways to demonstrate passion in your cover letter for customer service:
Think about using a storytelling opening in your cover letter to relate a personal interest to the business or position. Don’t sell yourself too hard, though. The quickest way to alienate a potential employer is to sound overly “salesy.”
An excessive storytelling opening is shown here, followed by a more appropriate rewrite:
ChocoChunk candy bars are all I ever eat. Seriously, my love for your products has put me on the verge of developing diabetes. But I don’t care. I’d rather consume your delicious chocolate goodness and pass away contentedly than eliminate it from my diet, which is why I’d make a fantastic ChocoChunk retail sales representative.
When I was a child, my parents gave me ChocoChunk candy bars for Christmas and Easter. I have fond memories of your delectable offerings, and they continue to be my go-to sweet treat. I’m a perfect candidate for your open Retail Sales Representative position because I truly appreciate your products and have experience providing excellent customer service.
The best cover letters include research about the company. Find a way to tie your skills to the mission and values of your target company by visiting its website and social media pages, such as this:
I’ve been following JaneVision’s recent rebranding, and I think I’m the ideal candidate to assist you as a Customer Service Specialist on the front lines. In 2020, my current business adopted a comparable repositioning strategy, and I served as the head of a special task force charged with informing customers of our rebrand.
Be authentic but also use persuasion in your cover letter. Think about how you’d close a sale in person, and use the same techniques to make your cover letter for customer service work Maintain a friendly tone, but concentrate on meeting the needs of the company and providing the best solutions to their issues.
Here’s an example from a persuasive cover letter ending:
Your job posting stated that you’re seeking “a person with a passion for teaching others about new social media technology.” “Given the abilities and accomplishments listed above, I’m certain that I’m the ideal candidate for this particular position. I’m eager to speak with you and go over my credentials in more detail over Zoom or in person.
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