Paying your Colorado Springs Utilities bill has never been easier thanks to the variety of convenient online payment options available. Colorado Springs Utilities offers electric, natural gas, water, and wastewater services to over 200,000 customers in the Pikes Peak region. Customers can easily pay their utility bills online 24/7 through the Colorado Springs Utilities website or mobile app This comprehensive guide will explain the different online payment options, fees, and tips for paying your Colorado Springs Utilities bill online
Online Account Management
Sign up for an online account on the Colorado Springs Utilities website before you can pay your bill online. This makes it easy to see your bills, pay them, see a history of payments, change your account information, and more.
To register, go to wwwcsuorg and click on “My Account” in the top right corner. Follow the instructions to create your online profile. You will need your account number and an email address.
You can manage your Colorado Springs Utilities account at any time after signing up. The dashboard gives you a quick look at your payment history, account balance, and when your next payment is due. You can also change your contact information, sign up for paperless billing, and change how you want to be notified.
Payment Options
Colorado Springs Utilities offers several fast and easy online payment options to fit your needs.
Pay Online
The fastest way to pay is on the website for Colorado Springs Utilities. To make a payment, just log in to your account, click on the “Payments” tab, and send the money. You can pay by credit/debit card or electronic check.
There is a $1. 85 convenience fee per transaction for residential customers or $5. 85 for commercial customers.
AutoPay
For hassle-free payments, enroll in AutoPay. This automatically deducts your bill from your bank account each month on the due date. There are no fees to use AutoPay.
To enroll, log into your online account and click on “Enroll in AutoPay.” Provide your bank account information and sign the terms and conditions.
Pay by Phone
Call (719) 448-4800 or (800) 238-5434 to pay your bill over the phone using a credit card or electronic check. Fees are the same as paying online.
You can enroll in Fast Track to save time. This securely stores your payment info so you don’t need to provide it on each call.
Drop Boxes
Colorado Springs Utilities has 16 convenient drop box locations around the city. Simply place your payment stub and check in the drop box anytime.
Pay at Kiosk
An outdoor payment kiosk is available 24/7 outside the Customer Service Center downtown. It accepts cash, checks, and cards.
Pay by Mail
You can mail in a check or money order with your payment stub as well. Send to:
Colorado Springs Utilities
PO Box 340
Colorado Springs, CO 80901
Be sure to allow 5-7 days for delivery to avoid late fees.
Payment Policies
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Payments are due by the due date on your monthly bill to avoid late fees.
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Accounts enrolled in AutoPay or Budget Billing programs must remain in good standing.
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Convenience fees apply to credit/debit card and electronic check payments.
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Payments are posted to your account when received, not when sent. Pay early to avoid late fees.
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Returned payments will incur a $30 return fee.
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Accounts must be brought current before establishing payment arrangements.
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Payment extensions may be available but late fees will still apply.
Budget Billing
Budget Billing allows you to pay a set amount each month based on your average annual usage. This makes payments consistent year-round. An annual true-up reconciles any difference in usage.
This program is free for all residential customers and some commercial customers. Enroll through your online account.
Account Management Tools
Colorado Springs Utilities offers many free tools to make managing your account easier.
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eBilling – Go paperless and get bills by email
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Notifications – Get alerts for due dates, high usage, outages, etc.
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Pick My Date – Choose your preferred due date
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Consolidated Billing – Combine multiple accounts into one bill
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Summary Billing – Merge multiple accounts into one
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Water Use Notifications – Get alerts when usage hits tier thresholds
Customer Assistance
If you are having difficulty paying your bill, Colorado Springs Utilities offers payment plans, extensions, and assistance programs. Please call (719) 448-4800 to discuss options.
Some programs for income-qualified residential customers include:
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Bill Payment Assistance – Offers up to $500 per year in bill credits
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Emergency Bill Assistance – Helps with large, temporary bills
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Energy Savings Kit – Provides free energy and water saving tools
Paying Your Colorado Springs Utilities Bill Online
Paying your utility bill online with Colorado Springs Utilities is simple, fast, and secure. Register for an online account to access the full range of payment options and account management tools. Payments can be made directly on their website, through the mobile app, by phone, automatic bank withdrawal, drop boxes, kiosk, or mail. Consider enrolling in AutoPay or Budget Billing for easier bill management. Be sure to pay by the due date to avoid any late fees. Reach out for customer assistance if needed. Following these tips will make paying your Colorado Springs Utilities bill online a breeze.
Pay your bills, report outages
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Pay your bill, get insights on your use, and report outages when youâre on the go. Our new site is easy, secure, and convenient. You can easily do the following with the new, simplified app:
• Check your bill
• Pay safely
• Compare and manage your energy use
• Get bill-lowering tips
• Report and keep track of outages
• Make changes to your profile
• Get in touch with customer service
• Sign up for email or text alerts
• Apply for rebates
Hire a professional app builder
The developer, Colorado Springs Utilities, indicated that the appâs privacy practices may include handling of data as described below. For more information, see the developerâs privacy policy.
Colorado Springs Utilities promotes programs to provide assistance for paying bills
FAQ
What is the phone number for Colorado Springs utilities billing?
Can I pay Colorado Springs utilities with a credit card?
Our kiosk is available 24/7 and accepts cash, checks and credit/debit cards. It’s located outside of our Customer Service Center at 111 S Cascade Ave, Colorado Springs, CO 80903.
What is Colorado Springs utilities?
About us. Colorado Springs Utilities is the largest community-owned, not-for-profit, four-service utility in the nation. For 100 years, we have provided safe, reliable and competitively priced electric, natural gas, water and wastewater services.
How do I report a power outage to Colorado Springs utilities?
Streetlights/Power Outage/Water Main Break/Other Utilities Streetlights, power outages, and water main breaks are the responsibility of Colorado Springs Utilities. For fastest service, call 719-448-4800 or report issues using myaccount. csu. org.
How do I pay my Colorado Springs Utilities Bill?
doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Colorado Springs Utilities. Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. All-In-One Bill Pay with doxo. Pay for free with Linked Bank Account. Fees may apply for other payment methods.
How do I contact Colorado Springs Utilities?
Ask your billing questions directly by phone 719-448-4800, email (askus@csu. org) or on their website. I forgot my account balance. Where can I find my bill? Visit Colorado Springs Utilities to access your bill. What types of Colorado Springs Utilities payments does doxo process?.
What services does Colorado Springs Utilities offer?
Colorado Springs Utilities, a public utility, offers electricity, natural gas, water, and wastewater services. Striving for reliable, affordable, sustainable services, they also promote environmental stewardship and community engagement. Common questions, curated and answered by doxo, about paying Colorado Springs Utilities bills.
How do I get cope assistance from Colorado Springs Utilities?
Colorado Springs Utilities – Project COPE You must be experiencing an emergency situation. Your household can only receive COPE assistance once in a 12-month period from any COPE agency. You must have an existing, active account with Colorado Springs Utilities. You have must have a red Notice of Discontinuance from Colorado Springs Utilities.
Where can I drop a payment in Colorado Springs & Manitou Springs?
Payment drop boxes are located in convenient locations around Colorado Springs & Manitou Springs. Simply drop your payment, and we’ll pick it up. Our kiosk is available 24/7 and accepts cash, checks and credit/debit cards. Our Customer Service Center lobby is open from 8 a. m. to 5 p. m. Monday – Friday (excluding holidays).
Does Colorado Springs pay stormwater fees?
The City of Colorado Springs will also pay stormwater fees for all of its owned land that has been developed, since that land adds to stormwater runoff. An increase in stormwater fees has been approved by the City Council Resolution and will become effective July 1, 2021.
