Having reliable access to clean water is something we often take for granted. The Contra Costa Water District works hard to supply high-quality water to homes and businesses in Central and Eastern Contra Costa County in California. As a customer, it’s your responsibility to pay your water bill on time each month. Contra Costa Water District offers convenient online and automated payment options to simplify the process.
About Contra Costa Water District
The Contra Costa Water District (CCWD) is a public agency providing water to over 500,000 people within Contra Costa County. Their service area covers 139 square miles. CCWD utilizes a complex system of reservoirs, treatment plants, pumping stations, pipes and canals to deliver water to customers.
Around 75-80% of the water CCWD supplies comes from the Sacramento-San Joaquin Delta via the Contra Costa Canal. The remainder comes from local watersheds and reservoirs as well as recycled water. CCWD is committed to water reliability, quality, and environmental stewardship.
Why Paying Online Makes Sense
Paying bills online has become standard practice for many households today, Here are some excellent reasons to take advantage of CCWD’s online payment options
- Avoid mailing delays and possible late fees
- Payment posts immediately to your account
- Access your balance and payment history in one place
- Set up convenient recurring auto-pay options
- Store payment information for faster checkout
- Receive email reminders when your bill is ready
- Pay bills from anywhere 24/7 using any internet-connected device
CCWD aims to provide customers with a quick easy payment experience. Online and automated payments check that box.
Getting Started with Online Bill Pay
Using CCWD’s online payment system is simple. Just follow these steps:
-
Visit CCWD’s website and click on “Pay Your Bill”
-
Select either “My Water Report” for credit/debit payments or “EasyPay” for bank account auto-pay
-
If new to the system, register your account with your account number, email, and create a password
-
Existing users, log in with your credentials
-
Follow prompts to enter your payment details and submit
-
Confirmation will display indicating successful payment
Once registered, you’ll have 24/7 access to pay bills and monitor your CCWD account.
Payment Options Available
CCWD offers customers multiple payment methods to choose from:
-
Credit/debit card – Visa, MasterCard, Discover, American Express accepted online or by phone. Fees apply.
-
Automatic bank payments – Deducted from your checking account each month. No fees.
-
Check – Mail check or drop in payment box. No fees.
-
Cash – Pay in person at CCWD’s office. No fees.
-
Money order – Mail or deliver a money order payable to CCWD. No fees.
Choose the payment method that best suits your needs and preferences each month.
Account Management Tools and Features
In addition to bill payment, CCWD’s online portal includes useful account management tools like:
-
Payment history access to view previous bills and payments
-
Balance monitoring to track water usage over time
-
Leak adjustment requests if needed
-
Paperless billing to receive bills electronically
-
Customer assistance programs for those facing challenges
-
Notification settings to receive payment confirmations
These features allow customers increased visibility and control over their CCWD account.
Security of Online Payments
Rest assured your data is safe when you pay your water bill online. Security measures include:
-
Encryption to protect your financial information
-
Secure login requiring unique username and password
-
Automatic logout after period of inactivity
-
Routine software updates and testing
-
Minimal collection of personal data
-
Physical security controls at CCWD facilities
You can feel confident in the integrity of CCWD’s online systems.
Easy Online Access for Water Bill Payments
Having access to water is vital for our health, sanitation and overall quality of life. The Contra Costa Water District works tirelessly to deliver high-quality water to residents and businesses across the county. As a customer, paying your monthly water bill on time is your responsibility. CCWD’s online payment options allow you to take care of this essential task securely and efficiently. Simplify your life by enrolling in online water bill pay today!
Need help with your water bill?
Below is information about a program to assist customers with paying their water bills. To discuss your particular circumstances or for more information about the program below, call 925-688-8000.
Lifeline Water Rate Program
Contra Costa Water District offers a lifeline water rate program for low-income customers who are over the age of 58 or receiving permanent disability insurance benefits from the Social Security Administration. The lifeline water rate program reduces the daily service charge by 50% to qualifying customers. Call 925-688-8000 with questions.
To qualify for the lifeline water rate program, applicants who meet the age or disability requirements must also have household incomes less than the levels listed in the table below. These levels are consistent with income limitations set for Contra Costa County by the U.S. Department of Housing and Urban Development.
Shelley Mays, Water Distribution Operator, Contra Costa Water District
How do I pay my Contra Costa water bill?
You can pay your Contra Costa Water District (CA) bill directly by visiting here. Alternatively, you can pay through doxo using Apple Pay, debit card, bank account, or credit card.
How do I create a Contra Costa water district account?
If you already have an account, you just need to login to the Contra Costa Water District site. Contra Costa Water District accepts credit cards, debit, and direct deposit. Click here to login. Would you like to make a new account? You can do that on the Contra Costa Water District website.
How do I make a payment to Contra Costa County?
If you want to pay at least $50,000 in total for the last two installments of secured taxes or the last installment of an unsecured tax, you must use an Electronic Funds Transfer to send your payment to Contra Costa County. Read about convenience fees.
How does the Contra Costa Water District work?
Ozone disinfection is used by the Contra Costa Water District. This process cuts down on the production of trihalomethanes by a lot, but it can also make bromate, which is a different regulated DBP. The district also utilizes chloromine to treat residual carbon.
Where can I get help with utility bills in Contra Costa County?
Through their REACH program, the Salvation Army of Concord helps Contra Costa County residents who are about to be kicked out of their homes because they can’t pay their energy bills. Referrals to other resources, such as shelter or ESG grants for rental payments, may also be available.
Where does Contra Costa water divert water from?
The four places in the Delta where the Contra Costa Water District takes water are Rock Slough near Oakley, Old River near Discovery Bay, Middle River on Victoria Island, and Mallard Slough in Bay Point.
