Having access to safe, reliable drinking water is something many of us take for granted when we turn on the faucet. But delivering high-quality water service to homes and businesses takes significant infrastructure and resources. At Council Bluffs Water Works in Iowa, we strive to make the process of paying your water bill as seamless and convenient as possible.
In this article, I’ll explain the billing process, online account management, payment options, assistance programs, water conservation incentives, and other key details related to paying for water service with Council Bluffs Water Works.
Water Billing and Payment Overview
Council Bluffs Water Works bills residents and businesses for water service on a monthly basis. Meters are read around the 15th of each month, and paper or e-bills are generated to reflect your water consumption and any service fees.
Payment for your water bill is due by the 10th of the following month So your January usage is billed in February and due by March 10th If payment is late, a penalty fee is assessed.
Managing Your Water Account Online
The most convenient way to monitor your water account is through Council Bluffs Water Works’ online customer portal. After signing up, you can:
- View and pay bills.
- Check daily water consumption.
- Set up auto-pay.
- Request service changes.
- Receive paperless e-bills.
You’ll receive reminders via email about upcoming bills to ensure on-time payment. The online portal provides 24/7 access to your account details.
Payment Options for Water Bills
Council Bluffs Water Works offers various payment options to provide flexibility:
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Online – Pay via the customer portal by e-check or card.
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Mail – Send a check or money order to our office.
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Phone – Call the office to pay over the phone.
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Auto Pay – Set up recurring payments from a bank account.
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In Person – Pay with cash, check, or money order at our office.
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Drop Box – Use the secure drop box after business hours.
Review your monthly bill and select the most convenient payment method for you.
Billing Programs for Special Situations
Along with standard water billing, Council Bluffs Water Works offers programs for certain situations:
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Budget Billing – Get a fixed bill each month to help you budget.
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Submeter Billing – For apartments and multi-family properties.
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Backflow Compliance – For businesses managing specific hazards.
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Irrigation Metering – Pay lower sewer rates for outdoor water use.
Contact our office if you think you could benefit from a specialized billing program.
Payment Assistance for Qualified Customers
We understand that paying water bills can be difficult for some customers depending on their financial situation. Council Bluffs Water Works partners with local nonprofits and government agencies to provide bill payment assistance if you qualify based on income guidelines and other criteria.
Programs that may be available include:
- DollarHelp – Emergency bill assistance
- LIHEAP – Help with home utility bills
- Payment Plans – Make partial payments over time
Reach out to us if you need help paying your water bill so we can review options for potential assistance. Suspending service for non-payment is always a last resort.
Conservation Programs to Reduce Water Usage
Using water wisely not only helps the environment, but it can lower your monthly bills too. Council Bluffs Water Works incentivizes conservation through:
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Rebate programs for installing low-flow fixtures, smart irrigation systems, and other improvements.
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Free water efficiency audits of your property.
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Leak detection assistance.
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WaterSense labeling of efficient products.
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Conservation tips on our website.
Investing in water efficiency improves sustainability while saving you money long-term on your water service.
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How do I contact Council Bluffs water works?
The service fees and charges shown above cover the extra work that needs to be done on bills that aren’t paid on time. For any reason you need to make a different payment plan for your bill, please call our Customer Service line at 712-328-1006. The Council Bluffs Water Works provides water to the City of Crescent.
How do I pay my city of Council Bluffs invoice online?
You can pay online at the City of Council Bluffs Online Payment Portal. Here are the step-by-step instructions: Starting July 5, 2022, residents, contractors, and vendors will be able to pay bills online through our General Billing module. Pay online here: City of Council Bluffs Online Payment Portal.
How do I pay my Council Bluffs solid waste Bill?
Visit Council Bluffs online bill pay to pay your bill, sign up for e-bills, and set up automatic payments for solid waste. Carts are delivered to new construction after service is requested. There is no fee for carts for new construction.
Does Council Bluffs charge a late payment fee?
A $20 fee is assessed for late payments. Delinquent fees are those that haven’t been paid for 60 days. To pay your bill, sign up for e-bills, and set up automatic solid waste payments, go to Council Bluffs online bill pay. Carts are delivered to new construction after service is requested.
How do I stop water service in Council Bluffs?
Click here to fill out a Start Service Form. Before you leave your Council Bluffs home, you need to stop your water service with the Council Bluffs Water Works. This way, you won’t keep getting charged. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.
What does Council Bluffs water works do?
Residents and businesses in Council Bluffs can be proud that Council Bluffs Water Works provides them with high-quality water and encourages them to use it efficiently.
