How to Pay Your Medical Bill with Covenant Medical Group

Paying your medical bills can seem confusing and overwhelming, especially if you receive care from multiple providers across a health system like Covenant Medical Group With some preparation and understanding of your options, paying your Covenant Medical Group medical bills doesn’t have to be stressful. This guide will walk you through everything you need to know to pay your Covenant Medical Group medical bills online, over the phone, or by mail

Overview of Covenant Medical Group

Covenant Medical Group is part of the Covenant Health system of hospitals, clinics, and healthcare providers serving East Tennessee With over 1000 providers across 150 locations, Covenant Medical Group delivers compassionate, quality care to patients across the region

If you have received care from a Covenant Medical Group physician, clinic, outpatient center, or other facility, you will receive a bill for the services provided. Covenant Medical Group bills may be for a single appointment, test, or procedure, or may summarize care over a period of time.

Payment Options for Covenant Medical Group Bills

You have several options to pay your Covenant Medical Group medical bills, These include

• Online Bill Pay – Pay your bill directly on the Covenant Health website
• Phone – Call the toll-free number to pay with a Covenant representative
• Mail – Send a check or money order to the payment address printed on your statement

Covenant Medical Group offers online bill pay as a fast, secure way to pay your medical bills 24/7. However, phone and mail options are also available if you prefer to speak with someone directly or mail in payment.

How to Pay Your Covenant Medical Group Bill Online

Paying your Covenant Medical Group bill online is easy and only takes a few minutes. Follow these steps:

1. Go to www.covenanthealth.com/pay-a-bill

2. Click on “Pay a Bill” and then “Pay a bill online for a Covenant Health hospital, Covenant Medical Group practice, Covenant Health Diagnostics or Thompson Oncology Group.”

3. Enter your Covenant Medical Group account number and billing zip code. This information can be found on your printed billing statement.

4. Select the balance you wish to pay. You can pay the total balance, make a partial payment, or pay multiple bills at once.

5. Enter your payment information including credit/debit card or bank account details.

6. Review the payment details and submit payment.

Once submitted, your payment will typically process in 1-2 business days. You can log in to your Covenant Patient Portal anytime to view your account balance and payment history.

Paying Your Covenant Medical Group Bill by Phone

To pay your Covenant Medical Group bill over the phone, call 833-287-1560. Covenant representatives are available to assist you Monday to Friday from 8:00am to 4:30pm Eastern Time.

When you call, have your Covenant Medical Group account number and billing zip code ready to verify your identity. The representative can review your account balance, accept payment, and answer any questions you may have about your bill.

Phone payments can be made using a credit/debit card, bank account, Flexible Spending Account (FSA) or Health Savings Account (HSA). The payment will be processed during the call so you don’t have to worry about mailing anything in.

Paying Your Covenant Medical Group Bill by Mail

If you prefer to pay your Covenant Medical Group bill via check or money order, follow these steps:

1. Confirm your balance due by checking your printed billing statement or Covenant Patient Portal. Make your check or money order out for the full balance due.

2. Include your Covenant Medical Group account number on the check or money order. This ensures payment is applied correctly.

3. Mail your payment to the address printed on your billing statement. Most Covenant Medical Group payments should go to:

   Covenant Medical Group
   P.O. Box 753634
   Charlotte, NC 28275-3634

4. Allow 7-10 business days for your mailed payment to reach Covenant’s processing center. Payments are typically applied within 2 business days of receipt.

5. Log in to your Patient Portal to confirm when the mailed payment has been received and applied to your account.

Mailing payment requires more time to process but can be a good option if you prefer to pay by check or submit documentation along with payment.

Getting Help with Your Covenant Medical Group Bill

If you have any questions or difficulties when it comes to paying your Covenant Medical Group medical bill, don’t hesitate to reach out for assistance.

You can call 833-287-1560 or speak to a Patient Access representative at your provider’s office for help. The Covenant Health billing services team is available to:

• Explain your Covenant Medical Group account and charges
• Set up payment plans for large balances
• Determine if you qualify for financial assistance
• Identify billing errors and reconcile your account
• Answer questions about medical bills and statements

Covenant Medical Group understands medical bills can be confusing and complex. Contact them to get personal help paying your bill and managing your account.

Setting Up a Payment Plan for Large Balances

If you are unable to pay your full Covenant Medical Group balance at once, you may be able to establish a monthly payment plan. Payment plans allow you to make incremental payments over 6-12 months rather than paying the entire amount upfront.

To set up a Covenant Medical Group payment plan, call 833-287-1560. The billing representative can review your account balance and proposed monthly payments. Once a monthly payment amount is agreed upon, payments will automatically be deducted from your bank account or credit card each month.

Payment plans make managing large healthcare bills more affordable by spreading out costs over time. Contact Covenant to see if setting up scheduled monthly payments is right for your situation.

Applying for Covenant Medical Group Financial Assistance

Covenant Health offers financial assistance programs for uninsured and underinsured patients who meet income requirements. If you are struggling to pay your Covenant Medical Group medical bills, you may qualify for the following assistance:

• Discounts: Partial bill reductions for eligible patients based on family size and income.
• Charity Care: Fully waived Covenant Medical Group balances for patients under 200% of the Federal Poverty Limit.
• Catastrophic Care: Assistance for medical costs exceeding 25% of the family’s annual income.

To apply, complete the Covenant Medical Group Financial Assistance Application available online or at any Covenant location. You’ll need to provide income verification and supporting documents.

If approved, Covenant Medical Group will reduce or eliminate your account balance. You can reapply annually or if your financial circumstances change. Don’t hesitate to explore financial assistance to make paying your Covenant Medical Group medical bills more manageable.

Avoiding Covenant Medical Group Billing Issues

While no billing process is 100% error-proof, being proactive helps avoid common Covenant Medical Group billing issues like:

• Incorrect insurance being billed
• Services billed to the wrong family member
• Duplicate charges or billing for care that was canceled
• Errors in payment amounts or application

Always check that your Covenant Medical Group statements accurately reflect the services you or your family members received. Some tips include:

• Keep your insurance information up to date with Covenant at every visit
• Review statements for charges from providers you didn’t see
• Compare your Covenant Patient Portal account with mailed statements
• Save billing receipts and records of payments made

Catching mistakes early allows Covenant Medical Group to correct them quickly before payment. Being an active participant in the process helps maximize insurance coverage and prevent billing headaches.

Changes Coming to Billing for Cumberland Medical Center

Currently, Cumberland Medical Center medical bills cannot be paid online through the Covenant Health website. However, starting October 1, 2023, Cumberland will transition to Covenant’s systems, enabling online bill pay.

Any care received at Cumberland Medical Center before October 1, 2023 should be paid using the instructions on your printed billing statement. For recent visits, call 931-459-7719 to pay your bill over the phone.

For visits on October 1, 2023 and after, Cumberland Medical Center patients can pay their bill conveniently on the Covenant Health website. This billing change will simplify payment and billing management for Cumberland patients.

Paying Your Covenant Medical Group Bill with Ease

Navigating medical bills can be complicated, but paying your Covenant Medical Group statement doesn’t have to be a headache. With multiple payment channels, financial assistance programs, and patient support, Covenant aims to make the billing process straightforward.

Being proactive about verifying charges, noting payment deadlines, and addressing errors early on will help ensure a smooth billing experience. Don’t hesitate to use the convenient online bill pay or reach out to Covenant’s team for guidance managing your account. With the right preparation and attention, you can pay your Covenant Medical Group medical bills with minimal stress.