Having trouble paying your CPS Energy bill? You’re not alone Many households in San Antonio struggle to keep up with their utility payments. The good news is that CPS Energy and the City of San Antonio offer programs to help customers who need assistance with their bills This article will explain who qualifies for bill payment assistance, how to apply, and what kind of help is available.
Who Qualifies for CPS Energy Bill Assistance?
To qualify for CPS Energy’s bill payment assistance programs you must
- Live in San Antonio or Bexar County
- Have a household income at or below 150% of the federal poverty level
- Meet one of the following criteria:
- Age 60 or older
- Disabled
- Have children under 16 living in your home
- Require critical care equipment
So for example, if you’re a family of 4 with a total household income of $36,900 or less, you would likely qualify for assistance based on the income limits.
In addition to meeting those criteria, you’ll need to provide documentation like pay stubs, benefit award letters, and a photo ID when you apply.
Applying for CPS Energy Bill Help
You can apply for CPS Energy bill payment assistance through the City of San Antonio’s Department of Human Services.
To start, gather the required documents listed above. Then you can apply online or in person:
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Online Complete the City’s online application You’ll need an email address to create an account
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In person:
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San Antonio residents can visit the Department of Human Services at 233 N Pecos St and complete a paper application. Their office is open Monday-Friday from 7:45am-4:30pm.
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Bexar County residents can call 210-335-3666 to schedule an in-person appointment.
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Once submitted, you can check the status of your application online and receive email updates as it progresses.
CPS Energy Bill Payment Assistance Programs
If approved, there are a few types of bill help you can receive from CPS Energy:
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Residents of eligible homes can get up to $400 in bill credits a year through the Residential Energy Assistance Partnership (REAP). Paid directly to your CPS Energy account.
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Affordablity Discount: Offers a 12% discount on your monthly CPS Energy bill. The discount renews annually if you still qualify based on income.
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Payment arrangements: Lets you pay past due balances over time. CPS Energy can spread payments over multiple months interest-free.
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Extra time to pay: Gives additional grace period if you’re struggling to make a payment by the due date. Late fees may still apply.
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Free weatherization: Installs insulation, seals cracks, and makes other improvements to make your home more energy efficient. This helps lower your monthly bills.
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Critical care assistance: extra help with your bills if you need important medical equipment that runs on electricity
So in addition to direct bill credits, CPS Energy works with you to make paying your bill more affordable. That way you can maintain service and avoid disconnection.
Other Places to Get Help with Utility Bills
If you still need help after applying to CPS Energy, here are some other places you can go:
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United Way HELPLINE: Call 211 to speak with a community resource specialist who can refer you to local bill assistance programs.
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Catholic Charities: Offers financial assistance for rent, utilities, food, prescriptions, and more. Call 210-433-3256.
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Salvation Army: Provides limited emergency utility bill assistance. Call 210-352-2000.
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Texas Health and Human Services Commission: Offers one-time emergency utility help through LIHEAP. Apply online or call 877-541-7905.
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St. Vincent De Paul: Non-profit with 8 locations in San Antonio that help with utility bills. Call for intake process.
Should you need extra help getting your utility bills paid, don’t be afraid to contact these groups. With the right help, you can keep your lights on and avoid service interruptions.
Having your electricity shut off can quickly become an emergency. But help is available if you’re struggling to afford your CPS Energy bill. By meeting the income and residency criteria and providing documentation, you may qualify for bill credits, payment plans, and weatherization services. The key is applying early, before your balance becomes past due. Reach out to CPS Energy, United Way, and local non-profits if you need assistance keeping your utility payments affordable. With the right help, you can maintain electric service for your home.
Step Documentation Requirements
NOTE: You may need some or all of the following.
- Income: All adults (18 years or older) living in the home must show proof of current income from the last 30 days.
- Letters of award from current years (Social Security, Supplemental Security Income, Disability, Unemployment) or bank statements from the last 30 days of the application period
- Current Utility Bill(s) – Provide current bill(s)
- Photo ID(s) for Account holder (Texas ID/Drivers License/Matricular Consular)
- Last four digits of the account holder’s social security number
Step Access and Complete Request
Youll be able to login and check the status of your application or view past applications
How to connect with CPS Energy payment assistance | SA Live | KSAT 12
FAQ
How do I get help paying my electric bill in San Antonio?
You may apply for Utility assistance for CPS Energy (Project REAP & Project Warm): Online at City of San Antonio’s Department of Human Services – Utility Assistance Application or get help by calling 210-207-8198 (for San Antonio residents) between the hours of 7:45 a. m. – 4:30 p. m. Monday – Friday.
How much does Texas utility assistance pay?
Up to $2,400 in assistance The program can provide financial assistance up to the total past-due amount. But it is not necessary to have past-due bills to qualify for the program. The program can provide a one-time advance payment up to $2,400 paid directly to utilities.
Who can help me pay my electric bill in Texas?
If you are seeking financial assistance with your bill, you can contact 2-1-1 Texas for information about services or agencies in your area that may offer utility assistance. Dial 2-1-1 from your phone or 877-541-7905, select your language, then choose Option 1. You may also visit 211texas. org.
What is the number for Bexar County CPS assistance?
What is CPS Energy’s Bill-pay assistance program?
CPS Energy’s nonprofit arm is tripling its bill-pay assistance for customers to $1,200 per year. In addition to increasing the maximum amount of aid available to recipients from $400, the city-owned utility’s Residential Energy Assistance Program is expanding eligibility to make it available to more of its struggling customers.
How do I get CPS Energy Assistance?
To learn more or get started, visit us at www. cpsenergy. com/assistance or call us at (210) 353-2222. This program allows customers who use electrically-operated medical equipment in their homes additional time to pay their bill. Renew the application with their physician every 12 months to remain on the program.
How many San Antonio customers are eligible for the CPS Energy Assistance Program?
The program has around 65,000 customers, but about 140,000 customers in San Antonio are eligible for the program. MySA has gathered info on these assistance programs to help customers pay their CPS Energy bills. Here’s what we found.
What assistance programs does CPS Energy offer?
CPS Energy offers a wide array of assistance programs and resources for low income and qualified customers. Some of the services include discounts, emergency financial aid, and hardship programs.
How can I pay my CPS Energy bills in San Antonio?
For paying CPS Energy bills in San Antonio, the City of San Antonio Community Action Agency offers several financial assistance programs and resources. They include SAMM Shelter, Emergency Response Component, Project WARM, and the Dwyer Avenue and Kenwood Community Center.
Where can I get short term cash assistance for CPS Energy Bills?
The City of San Antonio Community Action Agency is one group that helps locals who need short-term money to pay their CPS Energy bills by providing a number of financial aid programs and resources. Some programs may only run certain times of the year.
