In an effort to reduce costs and make the benefit billing process more efficient, CPS will move to paperless billing in September 2024.
Active CPS employees will receive an email to your CPS email address with the billing statement attached as well as a link to view all your paperless billing statements. In order to use the link to view these statements you must be logged into the VPN https://www. cps. edu/about/remote-access/ or on a CPS network. You will be able to click that link and view your billing statement at any time. If you choose to request a different email address, other than your CPS email address, please send an email to bbcps@cps. edu from the email address requesting the new email address be used for benefit billing statements. Please use Update Benefit Billing Email Address as the subject of this email.
Terminated employees will continue to receive billing statements by USPS. In order to begin to receive statements by email, please send an email to bbcps@cps. edu from the email address requesting the new email address be used for benefit billing statements. Please use Update Benefit Billing Email Address as the subject of this email.
The payment methods will remain the same, with the preferred payments going through ePay. Here is a link to the ePay portal or go to cps. edu/staff/ scroll down to Employee Benefits and the ePay page is the second link in that section.
At any time you may log into ePay and pay a portion or all of your benefit bill. ePay is updated daily so it has the most current billing amount owed.
Paying bills can be a tedious task. It’s simple to forget about due dates and accounts when you have a lot of them. This can lead to late fees. It’s especially important to pay on time for utilities like electricity, or the service could be cut off. CPS Energy lets you pay your bill online, which makes the process quick, easy, and stress-free.
An Overview of CPS Energy
For those who don’t know, CPS Energy is the largest municipally owned energy company in the country. It serves over 860,000 customers in the greater San Antonio area with natural gas and electricity. As a community-owned utility, their main goal is to provide great service at fair prices, guided by their core values of safety, protecting the environment, keeping prices low for customers, being reliable, and keeping information safe.
CPS Energy offers a variety of programs to assist customers, including payment arrangements, energy efficiency initiatives, and bill discount programs for seniors and low-income households. They make it a priority to serve the community and ensure all customers have access to essential utilities.
Benefits of Paying Your CPS Energy Bill Online
Paying your CPS Energy bill online provides a number of advantages over mailing in a check or paying in person:
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Convenience: Pay anytime, anywhere with an internet connection – no need to wait in line or find a stamp.
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Tracking is easier because online payments are saved automatically in your payment history. This makes it easier to keep track of your spending and bills.
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To avoid late fees, plan your payments up to 30 days ahead of time so you don’t forget and end up paying fines.
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Flexible Payment Options: Pay with credit/debit card, electronic check, or bank account withdrawal.
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Time Savings: Paying online is fast – no need to write and mail a check and wait for it to clear.
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Accessibility: Manage your account fully online without having to call or visit an office.
Getting Set Up for Online Bill Pay
Signing up for online bill pay through CPS Energy is simple and can be done through their My Account portal.
To enroll:
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Go to cpsenergy.com and click on “My Account”
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Click on “Register Now”
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Enter your account information, create a username and password, provide an email and accept the terms and conditions.
Once registered, you can view your bill details, make payments, set up autopay, and manage notifications. For added convenience, you can download the CPS Energy app on your mobile device to access your account on the go.
One-Time Payment Options
If you prefer not to set up an entire online account, CPS Energy does offer a One-Time Payment option for quick and easy bill paying without registration.
To make a one-time payment:
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Go to cpsenergy.com and click on “Pay Online” in the top menu.
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Select “One Time Payment” and enter your account number and ZIP code.
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Enter payment details and submit.
One-time payments can be made directly on the CPS Energy website or through the automated phone system. Debit/credit cards, electronic check, and checking/savings accounts are accepted.
Setting Up AutoPay for Effortless Bill Payment
For maximum efficiency, CPS Energy customers can enroll in AutoPay within their online account. This secure system automatically deducts the monthly amount due from your specified bank account or credit card.
With AutoPay, bills are always paid on time without any work on your part. You’ll avoid late fees, service interruption, and save time spent manually making payments every month.
Plus, you’ll still receive monthly billing statements so you can review charges before the automated payment occurs. AutoPay charges can also be easily canceled or edited if needed.
Managing Account Details Online
Through the My Account portal, CPS Energy customers can fully manage their account and billing details entirely online:
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Update account information – Change mailing address, phone number, email, bank account details.
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View billing history – Monitor your current bill plus 12 months of past statements.
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Sign up for paperless billing – Opt to receive bills electronically rather than through postal mail.
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Set payment reminders – Choose to get email or text alerts before your due date.
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Start, stop or transfer service – Self service options rather than calling or visiting an office.
Contacting CPS Energy
If you encounter any issues with online bill payment or have questions about your account, CPS Energy’s customer service team is available for assistance:
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Call 210-353-2222 Monday through Friday 7 AM – 7 PM.
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Email questions to [email protected]
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Start a live online chat at cpsenergy.com during business hours
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Visit the main office located at 145 Navarro, San Antonio, TX 78205
The CPS Energy website and mobile app also provide extensive resources to help customers including bill explanations, energy efficiency advice, outage support, and payment assistance programs.
Paying bills doesn’t have to be a hassle. CPS Energy offers their San Antonio area customers great online account management and bill pay options that are fast, easy, and secure.
By signing up for online bill pay, customers can view statements, check usage, set up autopay, and make one-time payments 24/7. Going paperless and setting payment reminders also helps organize your financial household.
Leveraging CPS Energy’s digital services makes bill paying painless so you can focus on more important things, with the peace of mind that your utilities are taken care of on time, every month.
Find ways to save online with CPS Energy
FAQ
What is an online bill pay?
Online bill pay enables you to schedule and pay your bills right from your computer, tablet or mobile phone. An online bill pay service works by deducting a payment from your account balance and transferring it to a service provider. A bill pay service may be included as part of a checking account’s features.
Is CPS Energy only in San Antonio?
Established in 1860, CPS Energy is the nation’s largest community-owned provider of electric and natural gas services. More than 950,000 electric customers and over 389,000 natural gas customers in San Antonio and parts of seven nearby counties depend on us to provide safe, reliable, and competitive services.
Does CPS Energy take Apple Pay?
Currently, CPS Energy accepts the following digital wallets for payment: Google Pay, and Apple Pay through your electronic wallet with an existing linked credit card or debit card.
Can CPS Energy cancel a scheduled payment?
If your bank has returned your previous payments and your utility account is marked as “Cash only,” CPS Energy can cancel any payments that were supposed to be made. ” This online service lets you view the past 13 months of electronic bill displays. Use your Online Account to update a mailing address for your account.
How do I pay my CPS Energy Utility bill online?
You may use your online account to pay your CPS Energy utility bill via your personal or business checking or savings accounts. You are giving CPS Energy permission to take money out of your bank account through the Automated Clearing House (ACH) Network when you pay your utility bill online.
How do I contact CPS Energy?
Please login to CPS Energy. If you have any questions, please call CPS Energy’s Customer Contact Center at (210) 353-2222 for further information and assistance. If you are a business, please contact CPS Energy’s Commercial Contact Center at (210) 353-3333 (Monday – Friday, 7:30 a.m. – 5:30 p.m.) Copyright © 2024, CPS Energy.
How do I enroll in CPS Energy Online Services?
To enroll in CPS Energy’s online services, you’ll provide your CPS Energy account number, service address, and personal identification (either a driver’s license number or social security number). We’ll then email you a temporary password, which you’ll be able to change the first time you log-in to your account.
How does CPS Energy Store and protect my online account information?
CPS Energy will store and protect your online account information in the same manner other personal customer information is stored and protected. Disclosure of this information shall only be made when CPS Energy is required to do so by law.
Can CPS Energy Cancel my residential manage your account?
CPS Energy reserves the right to cancel any Residential Manage Your Account that has not been accessed by you for a 12 month consecutive period. CPS Energy reserves the right to immediately cancel your online service account without notice for inappropriate use, including fraudulent activity on the online service.
