How to Pay Your CPS Energy Bill in San Antonio

Paying your CPS Energy bill is a necessary part of being a customer in San Antonio. As the nation’s largest municipally owned energy utility, CPS Energy provides electricity and natural gas to over 860,000 customers in the greater San Antonio area. Having convenient and flexible bill payment options allows customers to pay their bill in a way that fits their needs. In this article, we’ll explore the different ways CPS Energy lets you pay your bill so you can choose the best method for you.

Overview of CPS Energy

First, let’s provide some background on CPS Energy. The company was founded in 1860 and is owned by the city of San Antonio. They generate power from a diverse mix of sources including natural gas, coal, nuclear, wind and solar. CPS Energy has a strong commitment to renewable energy and conservation.

Some key facts about CPS Energy:

• Serves 860,000+ electric and 346,000 natural gas customers
• Employs around 3,100 people
• Has a diverse power generation mix: natural gas (42%), coal (28%), nuclear (18%), wind and solar (12%)
• Ranked #1 in wind energy in Texas and among the top 10 utilities in the nation

Now that you know a bit about CPS Energy, let’s look at how you can pay your bill.

Pay Your Bill Online

You can pay your CPS Energy bill most easily and quickly by going to their website. Here’s how it works: You can pay from your computer or phone at any time.

1. Go to cpsenergy.com and click on “Pay Bill”
2. Select “My Account” to log into your account or pay as a guest
3. Enter your account information and payment details
4. Review and submit your payment

Paying online is fast, easy and secure. You can use a credit/debit card, checking account or CPS Energy gift card. Your account will update instantly when the payment is made. You’ll also get email confirmation and have access to online receipts.

Pay By Phone

You can pay your CPS Energy bill over the phone if you’d rather talk to someone. Just call 210-353-2222 and select the payments option. The automated system will guide you through the process. Have your account number, address and payment details ready.

Phone payments can be made 24/7 using the automated system. If you need help from a customer service agent call during normal business hours

• Monday-Friday: 7:00 am – 7:00 pm
• Saturday: 8:00 am – 5:00 pm

The phone payment system accepts credit/debit cards and checking accounts. Just like online payments, your account is updated instantly.

Pay by Mail

Paying by mail is easy too. Simply write your account number on your check or money order and mail it to:

CPS Energy
P.O. Box 2678
San Antonio, TX 78289-0001

Be sure to allow 7-10 business days for your mailed payment to process Late fees can apply if the payment arrives after your due date. Mailing your payment early helps ensure it’s received on time

Pay in Person

You can pay your CPS Energy bill in person at a place that is authorized to do so. In the San Antonio area, there are more than 200 authorized walk-in payment centers. These include H-E-B stores, Fiesta Mart, and Ace Cash Express. You can pay with cash, check, money order, or debit or credit card.

To find authorized payment locations near you, use the payment location search tool on the CPS Energy website.

Payment Arrangements and Assistance

If you’re having trouble paying your bill, CPS Energy offers payment arrangements and financial assistance programs:

• Payment arrangements – Set up a payment plan to pay your balance over time. Call 210-353-2222.

• Average Billing – Pay a consistent amount each month to avoid seasonal spikes.

• Residential Energy Assistance Partnership (REAP) – Provides bill payment assistance if you qualify.

• Project WARM – Helps with minor home repairs and insulation to improve efficiency.

Don’t hesitate to contact CPS Energy if you need help with your bill. They have trained staff who can go over the options and help get your account back on track.

Other Ways to Pay

Here are a few other ways CPS Energy allows you to pay your bill:

• AutoPay – Your payment is automatically deducted each month from your bank account.

• Western Union – Make a cash payment at any Western Union location.

• Drop box – Use the drive-thru drop box at the CPS Energy headquarters.

• MoneyGram – Similar to Western Union, make a cash payment at MoneyGram locations.

As you can see, CPS Energy offers many flexible options for paying your bill. Online, phone, mail, in person, auto-deduct, and cash payments give you the ability to pay how and when it’s convenient for you.

If you have any questions about your bill payment options, call CPS Energy customer service at 210-353-2222. They’re available to assist you and ensure your utility service continues without disruption.