Paying bills can be a hassle. That’s why many companies offer automatic bill pay options to help make things easier for their customers. Cricket Wireless is one such company With Cricket’s automatic bill pay program, you can set up recurring automatic payments so you never miss a bill payment
But what if you need help setting up automatic bill pay with Cricket? Or you already have it set up but are running into issues? In cases like that you’ll need to contact Cricket Wireless customer support. Here’s what you need to know about getting in touch with Cricket for help with automatic bill pay.
Overview of Cricket Automatic Bill Pay
First, let’s do a quick rundown of how automatic bill pay works with Cricket Wireless.
With Cricket automatic bill pay, payments are automatically charged to your credit, debit card, or certain reloadable prepaid debit cards. The payment is charged two days before your actual due date each month.
This makes sure that you pay your bill on time every month, so you don’t have to worry about missing a payment or getting charged late fees. It’s a convenient set-it-and-forget-it approach to paying your wireless bill.
You can set up automatic bill pay with Cricket through your Cricket account or the myCricket app. You will need to give information about your credit or debit card and agree to the terms and conditions of auto-pay.
When you set up automatic bill pay, it will stay in place until you cancel it. You can stop automatic payments at any time on the website or in the app.
Contact Cricket for Automatic Bill Pay Help by Phone
If you need assistance with Cricket’s automatic bill payment program, contacting their customer support by phone is probably the quickest and most direct option.
Cricket Wireless has a couple different customer service phone numbers you can call:
-
1-800-274-2538 – This is Cricket’s main customer service number that you can call for any account questions, including automatic bill pay issues.
-
1-855-246-2461: This number will put you in touch with Cricket’s automated billing department where you can ask about automatic bill payment and other billing issues.
When you call either number, be prepared with your Cricket account information and the reason for your call. For example, if you’re having trouble initially setting up automatic bill pay, let the representative know when you call in.
Some common reasons to contact Cricket for automatic bill pay help include:
- Issues setting up automatic bill pay
- Wanting to change your payment method
- Problems with your automatic payment not going through
- Needing to cancel automatic bill pay
- Questions about enrollment in the $5 auto pay discount program
The customer service agents can walk you through solutions for any of these concerns.
Wait times can vary when calling Cricket customer support, but sometimes you may need to wait 10 minutes or more on hold before speaking to a representative, so call when you have time set aside.
If the wait is too long for you, Cricket does offer a call back option so you don’t have to sit on hold – just request a call back and they will phone you when an agent is available.
Contact Cricket for Automatic Bill Pay Help Via Live Chat
In addition to calling, Cricket also provides customer support through live chat on their website.
To initiate a live chat:
-
Go to cricketwireless.com
-
Click on the “Chat Now” button at the top right of the screen.
-
When prompted, enter your name and Cricket phone number.
-
Select billing/payments as your reason for chatting.
-
A chat window will open and connect you with a Cricket support rep. Explain that you need help with automatic bill payment.
Live chat is available daily from 5am-11pm CT. Wait times are usually shorter than calling.
However, the live chat reps may have more limited abilities to troubleshoot billing issues compared to phone support. But they can still assist with many automatic bill pay questions.
Contact Cricket Via Additional Channels
Aside from phone and live chat, you can also contact Cricket Wireless for automatic bill pay assistance through:
-
Twitter – Tweet your question to @Cricketnation. They typically respond within an hour.
-
Facebook – Message Cricket through their Facebook page. May take up to a day for a response.
-
Email – Email Cricket customer support at [email protected]. Expect a response within 1-2 business days.
-
Online Support Form – Fill out the customer support contact form on Cricket’s website. You’ll get an email response within 1 business day.
While phone or live chat tend to be quicker, these additional channels give you alternative ways to get Cricket automatic bill pay help if needed.
Tips for Getting Your Automatic Bill Pay Issue Resolved
Here are some tips to help make sure your call, chat, or message with Cricket about automatic bill payment goes smoothly:
-
Have your Cricket account number ready to provide for identification/verification purposes.
-
Double check that your account phone number, billing address, and contact info is up to date before reaching out.
-
Note down any relevant reference numbers like automatic payment confirmation numbers.
-
Clearly explain your automatic bill pay issue or question upfront.
-
If an error occurred, note down the exact error message and when it happened.
-
Be prepared to confirm your card details like expiration date if updating payment method.
-
Ask for clarification of anything you don’t understand regarding the auto pay process.
-
Don’t end the call until your issue has been fully resolved to your satisfaction.
-
If needed, politely ask to speak to a supervisor for additional assistance.
-
Get names of reps that helped you for future reference.
Following tips like these can help optimize your experience contacting Cricket Wireless for automatic bill payment support. The key is being prepared with details of your issue, communicating clearly, and persisting until your problem is fixed.
Cricket Also Offers Help Through FAQs and Troubleshooting
In addition to Cricket’s live customer service, you may also find answers to some automatic bill pay questions through their online troubleshooting resources:
-
Auto Pay Setup FAQs – Covers common questions about managing auto pay.
-
Billing Support – Troubleshoot billing and payment issues here.
-
My Account Support – Includes help for managing your online account settings and automatic bill pay details.
Checking Cricket’s FAQ articles and browsing their billing/account help centers could provide quick answers to any basic automatic payment questions you have. But for more complex auto pay issues, contacting Cricket by phone or live chat is recommended.
Recap and Key Takeaways
-
Cricket Wireless offers convenient automatic bill payment to save you time and avoid late fees.
-
If you need help with Cricket automatic bill pay, contact Cricket customer support by phone, live chat, social media, email, or online form.
-
Have your Cricket account info ready and clearly explain your auto pay issue when you reach out.
-
Ask for a supervisor if needed to resolve difficult auto pay problems.
-
Cricket’s FAQs and online billing help can also answer basic automatic payment questions.
With multiple contact options available, don’t hesitate to reach out to Cricket for assistance if automatic bill payment isn’t going smoothly. Their customer service team can walk you through managing automatic bill pay. Just be prepared with details of your issue so they can quickly help resolve it.
How to Set Up Auto Pay
Online:
- Click here to sign in.
- Input preferred payment method.
- Select the *I want to set up Auto Pay box.
- Read over the terms of auto-pay.
- On the next page, you will receive an activation notification.
- Open the myCricket App from your phone and sign in.
- Input preferred payment method.
- Select the *I want to set up Auto Pay box.
- Read over the terms of auto-pay.
- On the next page, you will receive an activation notification.
If at any point you need to cancel Auto Pay, return to this screen and select Turn Off Auto Pay. Setting Up Auto Pay on Multiline Accounts You can only use one credit or debit card for Auto Pay, so the card you use to set it up will be charged for the entire accounts amount due each month. This includes the plans and features for all lines on your account. Setting Up Auto Pay on Multi-Month Plans: You can set up Auto Pay on Multi-Month Plans, but your payment method will be charged every three or twelve months, depending on the plan type. You will be charged two days before your plan’s payment due date, just like with other plans. We will send you a reminder before we charge your payment method. The Auto Pay credit is not available on the Simply Data or multi-month plans as well as Read the complete Auto Pay Service Credit Program Terms and Conditions. Accepted Credit and Debit Cards.
- Visa
- MasterCard
- Discover
- American Express
- Auto Pay works with most reloadable prepaid debit cards that have the Visa, MasterCard, or American Express logos on them.
- We’ll charge your card two days before the due date of your payment. Don’t worry—we’ll text you a reminder before we charge your card.
- For any reason we can’t process your card, we will text you.
- Auto Pay will continue until you cancel it. You can stop Auto Pay at any time by going to Manage Your Account or the myCricket App.
- If you are eligible for the Auto Pay credit, you must sign up at least six (6) days before your due date to make sure you get your credit before your payment is taken out.
- If you set up Auto Pay less than six (6) days before your due date, you’ll get the credit the next time you pay.
- More than five (5) days before your due date, you’ll need to make a one-time payment for the payment that’s due right now. From the next payment on your bill, your card will be charged.
- Simply update your payment method.
- Check the boxes that say “I agree” and “I want to set up auto-pay.”
- Select Save changes.
- After that, you’ll see a message letting you know that Auto Pay will use this card for your next bill payment.
Was this article helpful?
