Eversource Connecticut is an energy utility company that serves over 3.7 million residential and general customers. Headquartered in Boston, Massachusetts, the power company provides utilities to electricity and natural gas customers in several regions, including Hartford, New England, New Hampshire, Springfield, Berlin, Stamford, and the Massachusetts service territory. This article explains how the Eversource CT bill payment system works, as well as how to set up and manage your Eversource CT electric utility and natural gas account. byAmanda SmithPosted December 11, 20228m Read
If you’re a Connecticut resident who receives electric service from providers like Eversource or Groton Utilities, paying your bill online is a convenient option. CT electric companies offer user-friendly websites and apps to view and pay your bill digitally in just minutes. Read on for a complete guide to paying your CT light and power bill online.
Setting Up An Online Account
The first step to paying online is setting up an account on your electric provider’s website
For Eversource customers, visit Eversource.com and click “Register” in the top right You’ll need your account number and an email to create your online profile
If you live in Groton, CT and have Groton Utilities, go to GrotonUtilities.com and click “Account Access” then “Create New Account”. Enter your account number, email, and billing address to register.
Once your account is created, you can log in anytime to view and pay your electric bill You’ll also be able to see usage history, set up autopay or paperless billing, and manage account settings
One-Time Payments
The quickest way to pay your CT electric bill online is through a one-time payment. Both Eversource and Groton Utilities allow this type of instant online payment.
For Eversource, log into your account and select “Pay Bill” from the menu. Choose the account you want to pay, enter the payment amount, and submit. The funds will immediately deduct from the payment method you have on file.
Groton Utilities customers can log in, click “Make Payment” and enter the payment info on the next screen. Like Eversource, the money will instantly debit from your chosen bank account or card.
One-time payments are best for those who want to manually pay their electric bill each month on their own schedule. You avoid the need to update expired credit cards or account numbers over time.
Automatic Payments
If you prefer true set-it-and-forget-it bill pay, look into setting up automatic payments with your CT electric utility.
For Eversource customers, this feature is called Auto Bill Pay. To enroll, sign into your Eversource account and find Auto Pay under “Account Settings”. Choose your payment method and the day each month that works best.
Groton Utilities members can log into their account, click “Auto Pay Program”, select the date, review the terms, and submit the auto pay request form. The utility will then start deducting your bill from the payment account automatically each month.
With automatic payments, you’ll never miss a payment deadline or deal with late fees again! Just be sure your payment method stays current and has enough funds when the bill’s due.
Paying Via Mobile App
In addition to paying online, Eversource and Groton Utilities also offer mobile apps to view and pay your bill.
The Eversource mobile app is available for both iPhone and Android. Simply download the app, log in with your account, and select “Pay Bill” to make a quick one-time payment by card or bank account.
Groton Utilities members can download the “City of Groton CT” app. This city services app includes access to your Groton Utilities account. Open the app, tap “Groton Utilities”, log in, and select “Make Payment” to pay by mobile.
Paying your electric bill through your provider’s app lets you easily pay on the go from anywhere, anytime. You can check your balance and make sure a payment goes through before a due date.
Payment Assistance Programs
If you’re ever unable to pay your CT electric bill in full, know that Eversource and Groton Utilities offer payment assistance programs.
Eversource customers can set up a payment plan to pay their balance over multiple installments. They also provide a Matching Payment Program which matches any payments you make during the winter moratorium period.
Groton Utilities will work with you to set up a reasonable payment arrangement based on your financial situation. They also offer budget billing to even out seasonal highs and lows in your electric costs.
Don’t hesitate to contact customer service about these or other payment assistance options if you ever face financial hardship. They can help avoid service interruptions and keep your lights on.
Choosing Your Best Online Payment Method
When paying your Connecticut electric bill online, you have choices including:
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Credit/Debit Card – Quick and easy one-time payments. Keep your card info updated over time.
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Bank Account – Free and convenient option for automatic and instant payments.
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EFT Payments – Automatic deductions on your due date each month directly from your bank account.
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Mobile App – Download to pay on-the-go from your smartphone anytime.
Consider how you prefer to pay bills and choose the online electric bill pay method that best fits your needs and schedule. All provide fast, secure ways to pay from home or on mobile.
Paying your Eversource or Groton Utilities electric bill online through your desktop or phone app takes just minutes. By setting up an online profile and payment method, you’ll enjoy convenience, speed, and flexibility each month – no checks, stamps or trips to an office required!
Frequently Asked Questions About CT Electric Bill Pay
If you’re new to paying your Connecticut electric bill online, you probably still have some questions. Here are answers to some common FAQs:
What information do I need to register for online bill pay?
You’ll need your Eversource or Groton Utilities account number, email address, and billing address. Having a recent bill handy helps ensure you enter everything correctly when setting up your profile.
What payment methods can I use online?
You can pay your CT electric bill online using a credit card, debit card, checking account, or savings account. Both major credit cards and bank accounts are accepted.
Is paying my electric bill online safe and secure?
Yes, safety and security are top priorities. All payment information you provide is encrypted and protected.
When will online payments post to my account?
One-time online payments post instantly. Automatic payments will deduct on their scheduled date each month.
Can I still receive a paper bill?
Sure, you can continue getting a paper bill in the mail if you prefer. Just use online bill pay for fast and easy payments.
Who do I call for website technical issues or payment questions?
Eversource Customer Service: 1-800-286-2000
Groton Utilities Customer Service: 860-446-4000
Can I pay on my phone?
Yes, you can download the Eversource or Groton Utilities app to easily view and pay your electric bill on your smartphone or tablet.
As you can see, paying your CT light and power bill online is fast, straightforward, and secure. Go digital with your electric payments and enjoy the ease and convenience today!
What to Do if Thereâs a Power Outage
In case you experience a power outage or see a downed power line, vacate the area immediately and call 1-800-286-2000. If you smell gas or see a damaged gas line, call 877-944-5325.
You can also contact emergency services if you have medical concerns pertaining to the coronavirus pandemic or special home safety needs regarding an outage.
How to Pay Your Bill
There are four ways you can pay your Eversource CT power bill.
- Online: You can make online payments through a checking account/credit card via an Eversource CT online account. If you have opted into AutoPay, the payment will be automatically deducted from your bank account. You can also pay online as a guest profile.
- Pay by Phone: You can call Eversource CT at 888-783-6618 to make payments directly through your bank account, or with a credit/debit card.
- In-Person: You can pay in-person at authorized bill payment locations and service centers in your area.
- Mail: You can mail your payment via check or money order (payable to Eversource CT).
For more information on each payment method, click here.
Eversource customers can purchase a deregulated electricity and natural gas plan from one of the several energy delivery companies in that region. Their selected suppliers will then work with Eversource CT, and the Massachusetts Department of Public Utilities to maintain energy efficiency, provide clean energy, offer lower delivery charges, and prevent interruptions in energy service delivery.
