Our commitment goes beyond water quality. As members of the communities we serve, we’re committed to providing you with a different, friendlier utility experience. From our local support to environmental protection, we take pride in our work, and even more in our communities.
Having reliable access to clean drinking water is something many of us take for granted. But managing your water bill payments is an important responsibility. For customers of CT Water Company, one of the largest regulated water utilities in Connecticut, there are many convenient payment options to choose from.
In this guide, we’ll walk through everything you need to know about paying your CT Water Company bill online, by phone, by mail, or in-person.
Overview of CT Water Company
CT Water Company and its subsidiaries serve around 105,000 customers across 60 towns in Connecticut. They provide high-quality drinking water and responsive customer service.
The company offers residential commercial industrial, public authority, and seasonal water service. They work hard to make bill payment easy through online account management, autopay, payment stores, and more.
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Payment Options for CT Water Customers
CT Water Company offers their customers many ways to pay water bills conveniently including:
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Online – Through account login at wwwctwatercom or one-time payment page
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Phone – Call 1-800-286-5700 to pay via credit card debit card or e-check
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Mail – Send check or money order with remittance stub to PO Box address
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AutoPay – Set up recurring payments from bank account or credit card
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In-Person – Pay with cash at authorized payment stores and retailers
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Payment Plan – Arrange an interest-free installment plan that fits your budget
With so many choices, CT Water customers can pick the payment method that works best for them.
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Paying Your Water Bill Online
For many customers, paying online through www.ctwater.com offers the ideal blend of convenience and security. Here’s how the online payment process works:
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Visit – Go to www.ctwater.com and select “Pay Your Bill”
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Login – Enter your account number and password or register if first-time user
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Select – Choose whether to pay by card, checking account, or set up AutoPay
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Input – Provide necessary payment account details and amount due
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Authorize – Review details and submit payment
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Confirm – Get email confirmation showing payment was processed
Online payments post instantly, so it’s a great way to avoid late fees!
Paying by Phone
To pay your CT Water bill over the phone, just call 1-800-286-5700. You’ll need to provide your account number and can then pay by:
- Credit card
- Debit card
- Electronic check
Telephone payments allow paying on-the-go by calling in when it’s convenient for you. Live customer service agents are also available for any questions.
Mailing In Your Payment
If you prefer to mail your payment, simply send a check or money order made out to CT Water with your payment stub to:
Connecticut Water Company
PO Box 981015
Boston, MA 02298-1015
Be sure to include your full account number on the check or stub for proper crediting. Allow 5-7 days for standard mail delivery.
Setting Up AutoPay
For hands-off convenience, enroll in AutoPay to have payments automatically deducted from your chosen bank account or credit card each month. To set up AutoPay:
- Login to your www.ctwater.com account
- Under “My Profile”, select AutoPay
- Choose your account and when to withdraw
- Save payment details
It’s that easy to go on autopilot!
Paying in Cash at Retail Locations
Many grocery stores, pharmacies, and retailers allow you to pay your CT Water bill with cash at their customer service desks. Fees may apply. Visit www.ctwater.com and search for locations near you.
You’ll need to present your water bill or account number. Get and save the receipt as proof of payment. This in-person option is useful when you need to pay with cash.
Arranging a Payment Plan
If you need some extra time to pay your CT Water bill, you can enroll in a PromisePay interest-free payment plan customized to your budget. Visit www.ctwater.com and click “Payment Plan” to get started.
Plans allow spreading out your balance over 2-6 months with automated payments. It’s an alternative to avoid late fees or service disruption.
Avoid Late Fees with Timely Payment
One key to smooth bill payment is avoiding late fees. CT Water bills are due 21 days after mailing. Any overdue balance incurs a late fee up to 1.5% per month.
Pay online, by phone, or mail your check well before the due date marked on your statement to skip late penalties. Setting up AutoPay is an easy way to stay on time.
Get Account Support from Customer Service
If you have any questions or need assistance paying your CT Water bill, the customer support team is available at 1-800-286-5700 or online at www.ctwater.com.
Friendly, knowledgeable reps can explain your bill, take payments, and recommend financial assistance programs if eligible. Don’t hesitate to call for account help!
Paying your water bill on time takes one hassle off your hands. With convenient payment options from www.ctwater.com and great customer service, CT Water Company makes it as smooth as possible. Choose the payment method that works for you!
Water’s fascinating journey from the source to you
At Connecticut Water, we have more than 200 employees who work each and every day to deliver reliable water service.
Protect your plumbing with Linebacker®.
Protect yourself from unexpected repair costs for your water line, wastewater, and in-home plumbing with Connecticut Water’s trusted Linebacker® program.
Deltona Water Bill Pay System
FAQ
What is the phone number for CT water bill payment?
If you already have an account with Connecticut Water but need to set it up again because you moved or changed your tenant status, please call Customer Service at 1 800. 286. 5700.
What towns does CT water service?
Ashford, Avon, Beacon Falls, Bethany, Bolton, Brooklyn, Burlington, Canton, Chester, Clinton, Colchester, Columbia, Coventry, Deep River, Durham, East Granby, East Haddam, East Hampton, East Windsor, Ellington, Enfield, Essex, Farmington, Griswold, Guilford, Haddam, Hebron, Killingly, Killingworth, and Weston are some of the towns that are served.
Does Connecticut Water offer a water rate Assistance Program?
Connecticut Water now offers a Water Rate Assistance Program (WRAP) for income-eligible customers. It is the first program of its kind offered by a water utility in Connecticut. Through WRAP, income-eligible customers can get a 15% reduction on their water bill, excluding Linebacker service.
What is a water bill based on?
If you have a metered account, your water bill is based on how much water you used the month before, as shown on your water meter. In addition to the usage, a basic service charge is also applied. There may be other charges on your bill as well; some are based on the number of days used or the amount of money you spend.
Where can I pay my bill with a check?
To make sure your payment goes to the right account, please write your account number on the check and include the bill payment stub. You can pay with cash in person at a lot of convenient stores, like Stop
Where can I pay my credit card bill?
You can pay with cash in person at a lot of convenient stores, like Stop See below to locate nearest retail location. Please keep in mind that the store charges a fee for this service, so make sure you know how much it is before you pay your bill.
