Give me an example of one experience in your job that reflects your commitment to customer focus? Tell me about a time when you received a customer complaint. What did you do? If you are asked to move to another department in the organization, which one would you prefer?
3 TOP CUSTOMER SERVICE Interview Questions and Answers! (PASS)
10. What skills should a great customer service representative have?
Hiring managers want to know that you understand whats expected from the position and that you have the corresponding skills to perform it well. In your answer, use the skills and qualifications listed in the job description and tie them to your own skills when possible.
Example: “I think the skills great customer service representatives most commonly have are strong communication, positivity and problem-solving. They must clearly communicate with customers, both by answering questions or explaining policies in addition to actively listening to the customer. Its vital to remain positive, even with an upset customer. Finally, solving problems for customers is both a skill and a necessary qualification for the position.”
7. What are two or three qualities a person needs to deliver strong customer service?
What They Want to Know: Ideally, your response will mirror the values the company holds. Some organizations may put a premium on speedy responses, while others may prioritize high scores in customer satisfaction. Be honest in your response, but if its possible to highlight qualities mentioned in the job posting, thats beneficial.
I believe its important to be friendly and warm with customers to leave a good impression. Doing so also can prevent rudeness, anger, and other negative emotions from taking over the experience. However, I also believe that its important to solve issues quickly. Efficiency is also a priority.
8. What would you do if a customer said you were taking too long to handle an issue?
What They Want to Know: Interviewers want to see how you handle negative feedback and stressful situations.
Often, I try to avoid that feedback by giving customers an estimate up-front of how long a task will take, and why it might take some time. However, thats not always possible. If I got this feedback, Id start by acknowledging it without getting defensive. Id probably say something like, “I apologize that this issue is taking longer than anticipated to resolve.” Then, Id look for practical solutions. For instance, I could call the customer back, provide an update by email, or do something that will free up the persons time. That’d help the customer end the interaction satisfied.
Customer service interview questions with sample answers
If youre preparing for a customer service job interview, it can be helpful to review frequently asked questions and answers ahead of time so you have some idea of what to expect. Review this list of 15 questions and answers to help you prepare for your next interview.
Hiring managers might start the interview off by asking for your definition of customer service. They want to see how you think about the position and the customer. When you answer, be specific and try to use unique language reflective of your personal thoughts rather than a cliche response or dictionary definition.
Example: “For me, customer service is the act of providing the customer with the support they need to make purchasing decisions, understand the product or seek guidance from the company. Its an important role that can take many forms.”
