If you are a first-time CWLP customer or a current customer moving to another location or wishing to close an account, access our online forms and learn what is required. Sign Up or Change Service
If you are a current customer who is moving to another location within CWLPs service territory, you can update contact information a few ways. The best way to help you change an existing service is via our online account management, myCWLP. You can also change service:
In Person: CWLP Customer Service Office Municipal Center West, Room 101 300 S. 7th Street Springfield, IL
Office hours are 8:00 – 4:30 p.m., Monday through Friday and call-in hours are 7:30 a.m. – 5:00 p.m., Monday-Friday, excluding major holidays. You can also fill out any of the following forms and submit online or bring it in to us and we will take care of your service change. Update Residential Account Information Update Commercial Account Information
For the benefit of our residential and commercial customers, CWLP offers a Level Payment Plan bill-paying option. Participating in the Level Payment Plan makes it easier for you to budget for your water and electricity expenses because your utility payments will be the same amount each month. Level Payment Plan
If you are a current customer who is moving to another location within CWLPs service territory, you can transfer your service to your new address in a few ways. The best way to help you change an existing service is via our online account management, myCWLP. You can also change service:
In Person: CWLP Customer Service Office Municipal Center West, Room 101 300 S. 7th Street Springfield, IL
Office hours are 8:00 – 4:30 p.m., Monday through Friday and call-in hours are 7:30 a.m. – 5:00 p.m., Monday-Friday, excluding major holidays. You can also fill out any of the following forms and submit online or bring it in to us and we will take care of your service change. Terminate Service Transfer Service
Paying bills is a necessary evil that can feel like a chore. You likely receive bills from multiple companies each month – electricity, water, internet, cell phone, and more. Keeping track of due dates, mailing payments, and ensuring each bill is paid on time takes organization and effort. Fortunately, there are options to make bill pay easier – like using CWLP’s online bill pay system.
CWLP or City Water Light, and Power, is the municipal utility provider for the city of Springfield, Illinois. They offer electricity, water, wastewater treatment, and more to local residents and businesses. CWLP allows customers to easily pay their utility bills online through their myCWLP customer portal. Read on to learn the benefits of utilizing CWLP online bill pay and how the process works.
Benefits of Online Bill Pay with CWLP
Paying bills online with CWLP offers multiple advantages over traditional paper billing and mailing payments:
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Convenience: Pay bills 24/7 from anywhere with an internet connection – no need to mail payments or drop off during business hours.
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Efficiency: Make secure payments in just a few clicks either as a one-time payment or as recurring automatically. Avoid the time spent writing and mailing checks each month.
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Organization: Keep all bills in one place rather than a stack of paper. CWLP online billing allows customers to view account history and download past statements.
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Control Choose the amount and frequency of payments Schedule one-time future payments or set up autopay for bills to be paid automatically each month
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Savings: Avoid late fees by paying on time. Autopay ensures bills are paid even if you forget. Some banks offer rewards points for paying bills online.
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Eco-Friendly: Reduce paper waste from mailed bills and paper check payments. Paying online is better for the environment.
For CWLP customers looking to simplify bill management, online bill pay offers significant advantages over traditional paper billing and mail payments. The platform makes paying utility bills easy and efficient.
How to Sign Up for myCWLP Online Account
To start using CWLP’s online bill pay, customers must first create a myCWLP online account. Follow these steps to sign up:
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Go to https://cwlp.com/mycwlp/mycwlplogin.aspx and click “Registration” at the top.
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Enter your CWLP account number, name, email address, and create a password. Agree to the terms of use.
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Check your email inbox for a message from CWLP containing a verification link. Click the link to verify your account.
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Return to the myCWLP login page and sign in using your email and password.
Once your online account is created and verified, you can immediately start using features like online bill pay. There are also options to update account information, view usage history, set notifications, and more.
Making a One-Time Payment
For CWLP customers who want the flexibility of paying as they go, myCWLP allows fast one-time online payments. Follow these simple steps:
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Login to your myCWLP account at https://cwlp.com/mycwlp/mycwlplogin.aspx.
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Click “Make Payment” then select “Pay Outstanding Balance” or choose “Pay Partial Balance” to pay a custom amount.
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Enter your payment details including the payment method, name, and billing address.
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Review payment details and click “Submit Payment” to complete.
One-time payments are applied immediately to your account balance. The online bill pay system accepts major credit cards, debit cards, and electronic checks. You’ll receive a confirmation email with your payment details.
Setting Up Autopay
For maximum convenience, CWLP customers can enroll in autopay through the myCWLP portal. With autopay, your bill is paid automatically each month on the due date using your default payment method on file. To begin:
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Login to your myCWLP account and click on “My Profile”.
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Under AutoPay Enrollment, check the box to enable autopay and select payment method.
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Choose whether to pay the minimum due, total due, or a custom amount each month.
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Click “Update AutoPay” to save your settings.
Once autopay is active, you can sit back and relax knowing your CWLP bill will be paid on time automatically each billing cycle. You’ll continue receiving email notifications for each successful payment. At any time, you can log in and adjust autopay preferences or turn off the feature.
Managing Payments and Account History
The myCWLP online account provides robust tools for monitoring payments, viewing past bills, and tracking account balances. Under the “My Usage” section, customers can:
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See account balance and amount due for current cycle.
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Access up to 24 months of past billing statements, including usage details.
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View payment history and confirm scheduled future payments.
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Download statements and payment history to track outside the portal.
Having all your account details available in one place makes it easy to stay on top of your CWLP utility payments and have the information you need at your fingertips.
Enjoy Smooth Online Bill Pay with CWLP
Paying bills is unavoidable, but CWLP’s online bill pay options make the process quick, easy, and stress-free. The myCWLP customer portal provides a simple interface for one-time payments, autopay setup, and account management. By paying bills online, CWLP customers can save time and hassle each month while avoiding late fees. Sign up for a myCWLP account today to start enjoying convenient online bill payment.
Online Banking: Bill Pay Tutorial
FAQ
Where is the CWLP drop box?
How do I pay my CWLP Bill?
For automatic bill payment directly from your bank account each month, complete CWLP’s ACH authorization form available on their website. Return the form by email, mail or at the CWLP office to enroll. On the due date each month, your CWLP bill payment will be automatically drafted from your selected checking or savings account.
How do I Manage my CWLP account online?
Use myCWLP.com to manage your account online, make payments, view bills, track usage, message Customer Service and more! Click the “Registration” button above to begin! Note: You must verify your account via the link we send you upon registering. Once verified, you will be able to log in and begin using all online account management features.
How do I register for my CWLP account?
Click here to register for your free account. Click here to find information on modifying your account. Use myCWLP.com to manage your account online, make payments, view bills, track usage, message Customer Service and more! Click the “Registration” button above to begin! Note: You must verify your account via the link we send you upon registering.
How can I contact CWLP customer service?
Contact CWLP customer service by calling 217.789.2030 or emailing [email protected] if you need immediate assistance. Alternatively, you can manage your account and make payments online using myCWLP.com. Click the ‘Registration’ button above to begin! Note: You must verify your account via the link we send you upon registering.
What happens if I don’t pay my CWLP Bill?
Additional options like flexible payment plans may also be available by contacting CWLP directly. CWLP bills monthly with a due date approximately 21 days after billing. Late payments will incur a 1.5% penalty fee applied to the past due balance. If your account becomes delinquent due to non-payment, your services may be disconnected.
How do I enroll in CWLP?
Return the form by email, mail or at the CWLP office to enroll. On the due date each month, your CWLP bill payment will be automatically drafted from your selected checking or savings account. This ensures your bill is paid on time without having to remember to make manual payments.
