How to Pay Your Dallas County Water Bill: A Comprehensive Guide

Everyone who lives in Dallas County is required to pay their water bill on time. But now that there are many ways to pay, it can be hard to figure out which one is best for you. I’ll show you all the ways you can pay your Dallas County water bill in this detailed guide, so you can pick the one that works best for you.

Online Payment

The easiest and most modern way to pay your Dallas County water bill is online You have two options for online payment

DallasGo

DallasGo is the official online payment portal for the City of Dallas Water Utilities department. With DallasGo, you can pay your water bill with no extra fees or charges. It’s fast, secure, and available 24/7.

To use DallasGo, simply go to the website and either sign up for an account or make a one-time payment as a guest You can use a checking account, credit card, or debit card to pay your bill Your payment will be applied instantly to your account.

DallasGo also lets you opt into AutoPay, where your water bill is paid automatically each month directly from your payment method. This ensures you never miss a payment.

NexBillPay

NexBillPay is an online payment system for people who don’t live in the City of Dallas but still use Dallas County water. This includes people who live in Garland, Mesquite, Richardson, and other cities.

To pay your Dallas County water bill online, go to the NexBillPay website and either create an account or make a one-time guest payment. Like DallasGo, you can use a checking account, credit card, or debit card.

NexBillPay also lets you set up AutoPay, which will make sure your water bill is paid on time every month.

The easiest way to make sure you pay your water bill on time every month is to do it online. It saves you the trouble of remembering when payments are due and mailing them.

Pay by Phone

If you prefer to speak to a real person when paying your bill, you can pay your Dallas County water bill over the phone.

City of Dallas Customers

Call 214-651-1441 to reach the City of Dallas Water Utility automated payment system. It’s available 24/7 so you can pay at your convenience by following the prompts.

You’ll need to have your account number handy when you call. The automated system will walk you through making a payment using your checking account, credit card, or debit card.

Dallas County Customers

Call 972-205-3410 to reach the Dallas County Utility Billing Department’s payment line. Agents are available Monday-Friday from 8am-5pm to take your payment over the phone.

Make sure to have your account number ready. You can pay using a credit card or debit card over the phone. Dallas County does not accept checking account payments over the phone.

Paying by phone is quick and easy, just be aware of limited customer service hours if you need to speak with an agent.

Pay by Mail

If you prefer more traditional bill payment methods, you can still pay your Dallas County water bill by check or money order through the mail.

To pay by mail, simply detach the payment slip from the bottom of your paper bill. Fill out your account details on the slip and enclose it along with a check or money order.

City of Dallas Customers

Mail your payment slip and check/money order to:

City of Dallas
P.O. Box 75277
Dallas, TX 75277-1000

Make checks payable to City of Dallas. Do not mail cash.

Dallas County Customers

Mail your payment slip and check/money order to:

Dallas County Utility Billing
P.O. Box 171279
Dallas, TX 75217-1279

Make checks payable to Dallas County. Allow 5-7 business days for mailed payments to process.

Just be aware that mailing a payment does involve more time and effort than electronic payments. Make sure to mail your payment several days before the due date to avoid late fees.

Pay in Person

For those who prefer to pay their bills in person, you have several options for paying your Dallas County water bill in cash.

At Dallas City Hall

City of Dallas water customers can pay their bill in-person at Dallas City Hall, located at 1500 Marilla St. Customer service reps are available to accept payments Monday-Friday from 8am-5pm.

You can pay using cash, check, credit/debit card, or money order at the customer service windows on the 2nd floor (2 DS). Make sure to bring your current water bill.

City Hall also has a 24/7 night drop box along the east side of the building if you want to drop off a check/money order after hours. Do not deposit cash there.

At Authorized Pay Stations

The City of Dallas Water Utility has authorized pay stations located throughout the city, such as certain grocery stores and check cashing locations. Here, you can pay your Dallas water bill in-person with cash or credit/debit card.

Call 214-651-1441 or check the website for an up-to-date list of pay station locations. Most are open evenings and weekends for convenience.

At Dallas County Offices

For Dallas County water customers, you can pay your bill in-person at one of the Dallas County Tax Office locations. They accept cash, checks, money orders, and credit/debit cards.

Bring your current bill and visit during business hours. Find your closest Dallas County Tax Office location at this link.

Paying your bill at a staffed location allows you to get proof of payment and resolve any issues. Just be aware of limited hours.

Enroll in AutoPay

The most convenient and hassle-free way to pay your Dallas County water bill is to enroll in AutoPay through DallasGo or NexBillPay. This automatically pays your bill each month on the due date, directly from your linked bank account or credit card.

AutoPay ensures your bill is paid on time each month, helping you avoid late fees. And you don’t have to worry about logging in to pay or mailing checks. The entire process is automated for you.

Enrolling in AutoPay only takes a minute. Just log into DallasGo or NexBillPay and click on the “AutoPay” section. Follow the prompts to securely link your payment method. The service is free.

Seek Payment Assistance if Needed

For Dallas County residents facing financial hardship and unable to pay their water bill, assistance programs are available. The City of Dallas Water Utility and Dallas County both offer payment plans and special assistance for qualifying customers.

If you need help paying your bill, contact customer service right away to learn about enrollment in payment plans or assistance programs. It’s important to take action before your service is disconnected for non-payment.

There are also charitable organizations in Dallas that provide emergency water bill aid. Reach out for help if you are struggling. Protecting your family’s access to water services should be the top priority.

In Summary

My top recommendation is to enroll in AutoPay through DallasGo or NexBillPay for automatic billing. This prevents late payments and ensures you maintain uninterrupted water service.

But choose the option that fits best with your needs. The most important thing is paying your water bill fully and on time each month. Your water services are essential – treat the bill seriously.

And if you’re ever facing financial difficulties with your water bill, immediately seek out payment assistance programs or charitable aid. Missing payments can lead to service disconnection, which creates an emergency situation.

Paying your water utility bill is a regular routine we often take for granted. But follow these recommendations and you can eliminate hassles, avoid late fees, and keep the water flowing into your Dallas County home.