DC Water provides essential drinking water and wastewater services to households and businesses in the District of Columbia. As a customer, you receive regular water bills for service and usage Paying your DC Water bill on time each month is important to avoid late fees and potential service disruptions.
The good news is DC Water offers convenient online payment options to pay your bill digitally. Read on to learn how to pay your DC Water bill online through their website or your online banking platform.
Overview of DC Water Bill Payment Options
DC Water offers several ways to pay your monthly water bill:
- Online via the DC Water website
- Through your own bank’s online bill pay
- By phone
- By mail with check or money order
- Auto-debit payments
- In-person with cash at Western Union locations
Online and mobile payments provide the most convenience and control. However, you can choose the option that best matches your needs and preferences each month.
Paying Online via My DC Water
The easiest way to pay your DC Water bill online is through their My DC Water customer portal, Here’s how simple it is
1. Register for My DC Water
-
Go to www.dcwater.com and click on “My Account”
-
Select the option to register as a new user
-
Enter your account number, email, name, and create a password
2. Log In to Your Account
- After registering, log in with your email and password
3. Select “Pay My Bill”
-
The portal shows your current balance due
-
Click on “Pay My Bill” to make a payment
4. Enter Payment Details
-
Select payment method – bank account or credit/debit card
-
Enter payment amount and submit
-
Confirmation page shows payment details
Paying through My DC Water just takes a few minutes. You can pay the full or partial balance each month.
Paying Online Through Your Bank
Most banks also let you pay bills online or via mobile app. So you can pay your DC Water bill through your bank’s online bill pay.
Follow these steps:
1. Log Into Your Bank Account
Access your bank’s online portal or mobile app.
2. Add DC Water as Payee
Search for “DC Water” and add them as a payee with the account number.
3. Schedule Payments
Enter the DC Water balance and due date. Schedule one-time or recurring payments.
4. Make the Payment
Submit the payment and the funds are sent to DC Water.
Check for any processing times with your bank. Pay a few days before the due date.
Payment Confirmations and Receipts
With online payments, make sure to note the confirmation number and save any receipts. This provides proof of payment if any issues arise.
You can also log into My DC Water to view your payment history and confirm payments were processed.
Late Payments and Past Due Balances
DC Water bill payments are due by the date listed on your monthly statement to avoid late fees. If you miss paying on time, here are some options:
-
Pay ASAP once you realize it’s late
-
Call DC Water to explain the late payment
-
Set up a payment plan for past due balances
Communicating with DC Water can help if you cannot pay on time. Try to get back on track the next month.
Auto-Pay for Worry-Free Payments
For hands-off bill payment, enroll in auto-pay through My DC Water. This automatically pays your balance each month with the payment method you select.
To set up auto-pay:
-
Log into your My DC Water account
-
Click on AutoPay Program
-
Enter your preferred payment method
-
Specify the date for withdrawing payments
With auto-pay, you don’t have to manually pay the bill by the due date. Just check your monthly statement for the amount.
Payment Processing Fees
Note that DC Water charges payment processing fees for credit/debit card transactions both online and by phone. Bank account payments avoid fees.
Customer Service Support
If you need help with your DC Water account and online payments, contact customer service:
-
Call 202-354-3600 (Monday-Friday from 8am-5pm)
-
Email questions to [email protected]
-
Live chat through the My DC Water portal
The team can answer billing questions, assist with payments, and resolve issues.
Avoid Service Disruption
Paying your DC Water bill fully and on time helps avoid service disruptions from non-payment. Keep your account current to ensure ongoing water services.
Budgeting for Your Water Bill
To plan ahead, review your DC Water usage history and average monthly costs. This helps inform your household budget. Expect seasonal fluctuations and rate changes.
Aim to pay on time and in full each month. But if needed, contact DC Water immediately for assistance before falling behind.
Additional Account Management Services
Through My DC Water, you can also:
-
Update account and contact information
-
View billing and payment history
-
Sign up for paperless billing
-
Review water usage
-
Request a payment plan for past due balances
Manage all aspects of your account online with 24/7 access.
Convenient Online Bill Payment
Paying your DC Water bill online is fast, easy, and secure. Register for My DC Water to access the customer portal and start paying your bill with just a few clicks. You’ll enjoy on-time payments without the hassle of checks and mail. Keep your account in good standing by paying on the web.
My DC Water – Customer Care Portal
FAQ
How do I pay my DC Water bill?
Credit Card: DC Water accepts credit card payments from your VISA, Mastercard, Discover Card or AMEX. You can pay online at My DC Water or call (202) 354-3600, 24 hours a day. People who pay in cash: You can pay your DC Water bill in cash at a number of Western Union locations.
Does DC Water have an app?
DC Water customers can access their online accounts anywhere, anytime. For free, you can get the My DC Water app for Android in the Google Play Store and for the iPhone in the Apple App Store.
How much is the DC Water credit card processing fee?
The fee is $1. 95 per transaction (up to $1,200) for residential customers (2. 65% for non- residential accounts). There is still a free payment option for customers.
How do I pay my DC Water Bill?
To make a one-time payment through My DC Water, you can sign up online and pay with a credit card, checking account, or savings account. You can also set up automatic payments with a credit card, a checking or savings account, or both. Cheque or Money Order: Send a check or money order to DC Water in the envelope that comes with your bill.
Does DC Water charge a processing fee?
Effective February 2024, all Debit / Credit card payments will be assessed a processing fee. DC Water accepts payment via E-Check at no additional charge. Your account number is located in the top-left side of your bill.
Does DC Water offer budget billing?
DC Water has a program called Budget Billing that lets you pay your water and sewer bills over the course of a year. Your average monthly payment is based on historical usage. For more information, call 202-354-3600 to speak with a Customer Care Associate.
What payment options does dcws offer?
DCWS offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs. Payment Through the Mail: If you send a check or money order, please include your payment coupon or write your account number on the check or money order.
How do I contact dcws?
If you have questions on the amount of your bill or need service, call 229-446-0827. We use Payment Service Network to process our payments and post bills. PSN has been certified as maintaining the highest level of security as required by the credit card industry. Welcome to the Official Website of DCWS in Albany, GA!.
How do I contact dcwater?
We are here to help. Call 202-354-3600 or visit dcwater. com/cares. Already Registered? User ID or Password error. forgot password? forgot user id?.
