Paying your water bill on time each month is important for maintaining uninterrupted service as a resident of Dearborn Heights This comprehensive guide will walk you through the various ways to view and pay your Dearborn Heights water bill
Understanding Your Water Bill
Your monthly Dearborn Heights water bill contains important details like
- Account number
- Service address
- Billing date
- Previous & current meter readings
- Water usage in gallons
- Itemized charges (water service, sewer, infrastructure fee, etc.)
- Total amount due
- Due date
Carefully review your bill to ensure all the information is accurate and you are being billed correctly for your water usage and other applicable fees.
When is My Water Bill Due?
Dearborn Heights water bills are due 21 days after the billing date shown on your statement.
So if your bill is dated September 1st, payment is due by September 22nd to avoid any late fees. Mark your calendar with the due date each month.
Monthly Late Fees
If full payment is not received by the due date on your Dearborn Heights water bill, a 10% late penalty is assessed on the outstanding balance.
Avoid late fees by paying your bill in full each month by the due date. Set payment reminders and enroll in autopay if helpful.
Payment Methods
Dearborn Heights offers several ways to pay your water bill conveniently:
Pay Online
The fastest and easiest way to pay is through the BS&A Online Payment portal. Log in with your account number and billing ZIP code.
Online payments post instantly to your account, avoiding late fees. You can also setup recurring autopay here.
Pay by Phone
Call the automated payment line at 866-957-3311 to pay your water bill by phone. Have your account number ready to enter.
Pay by Mail
Mail a check or money order using the return payment envelope included with your printed bill to:
City of Dearborn Heights
Water Department
6045 Fenton St
Dearborn Heights, MI 48127
Allow 5-7 days for delivery to avoid late fees.
Pay in Person
Bring cash, check, or money order to the Treasurer’s Office at City Hall:
Dearborn Heights City Hall
6045 Fenton St
Dearborn Heights, MI 48127
In-person payments can be made Monday-Thursday 8AM-5PM.
Drop Box
A 24/7 drop box is located to the right of the main doors at City Hall. Payments left in the drop box by 5AM will be posted that business day.
Recurring Bank Drafts
Sign up for automatic monthly withdrawals from your bank account by submitting an application found on the City website or at City Hall. This ensures your bill is paid on time each month.
Payment Tips
Follow these tips to pay your Dearborn Heights water bill properly each month:
-
Pay early to avoid late fees – allow 5-7 days for mailed payments
-
Pay the full statement balance to prevent penalties
-
Review account status online to confirm payment was received
-
Contact City Hall immediately with payment issues to avoid service disruption
-
Notify the utility of any billing address or account changes
Avoid Water Service Shutoff
If your water bill remains unpaid after the due date, the City may shut off service due to non-payment. Shutoffs typically occur 20-30 days past the due date.
To resume service after a shutoff, you must pay the past due balance in full along with a $75 reconnection fee.
Avoid shutoffs by paying on time, signing up for autopay, communicating issues, and providing updated contact info if you move.
Payment Arrangements
If you are struggling to pay your bill in full, Dearborn Heights does offer payment plans. Call City Hall to set up agreed upon weekly or monthly installments until the balance is resolved.
Payment plans can prevent penalty fees and service interruption when you cannot pay in full.
Billing Disputes
If you find an error on your water bill or dispute a charge, immediately contact Dearborn Heights Utility Billing at 313-791-6000 for investigation and resolution before the due date.
Errors must be corrected prior to paying the disputed bill amount. Supporting documentation may be required.
Moving Out of Dearborn Heights
When moving out of the City, request a final bill and meter reading 2 weeks prior to your move date to settle your final balance. Provide a forwarding address for your security deposit refund.
To avoid charges at an old address, submit a Service Closure Request form in advance of moving.
Opening or Transferring Service
New homeowners must contact the utility to open a water account. Existing customers can transfer service to a new Dearborn Heights address with proper notice.
Provide accurate contact details so you can receive uninterrupted water bills. Verify service start dates.
Bill Pay Assistance
For low income residents facing financial hardship and inability to pay their water bill, Dearborn Heights partners with THAW to provide bill pay assistance.
Visit THAW’s website to learn more about their bill pay assistance programs and apply for aid.
Ways to PayGroup 11
Pay online the easy way, directly on the City’s site, without having to create a payment profile.
Download the DivDat mobile app to create a user profile, add repeat billers and accounts, set payment reminders, opt-in to Text-to-Pay functionality, and more. Group 9
Find a kiosk location near you or download the step-by-step guide to making a payment on the DivDat kiosk.
Dearborn Heights city councilman calling for investigation into water department
FAQ
Who pays for New York City water?
Where can I pay my water bill in Terre Haute Indiana?
|
Mike’s Stop & Shop
|
Kroger
|
|
812-235-0410
|
812-466-6861
|
|
Kroger
|
Kroger
|
|
4714 S US HWY 41
|
2650 Wabash Ave
|
|
Terre Haute, IN 47802
|
Terre Haute, IN 47803
|
Where to pay Henry County water bill?
How do I pay my water bill at Dearborn Heights?
Dearborn Heights utilizes a third-party company for payments received by credit card. There is a $1.50 fee to view your water bill plus a 3% fee when you make a payment. You may also contact 855-340-4490 to make payments with a credit card – the same fees would apply. To make an online payment, visit the DivDat Website.
Can I pay my Dearborn Heights bill online?
Most banks and credit unions participate in online bill paying. Contact your financial institution for more information. The only option that allows you to pay with a credit or debit card is through our website. Dearborn Heights utilizes a third-party company for payments received by credit card.
Does Dearborn Heights have sewer fees?
Unfortunately, this is not possible due to the fact that the city of Dearborn Heights is charged sewer fees by our supplier, the city of Detroit, for all water units consumed, whether or not they go through the sewer system. Why is my tap water rusty or reddish and what do I do?
How long does it take to pay a water bill in Dearborn?
Water and sewage bills are sent quarterly and must be paid in full within 21 days. Related services: The City of Dearborn offers a variety of options for residents to pay their water bills in order to make the process as easy as possible. New Online Bill Look-up and Credit Card Payments To access the new online payment system, visit this link:
How do I pay a bill in Dearborn?
Residents may use the 24-hour payment drop box located in the parking lot of the Dearborn Administrative Center, located at 16901 Michigan Ave. Place your bill and check (no cash please) in a sealed envelope and place it in the secure payment box. Dropbox payments are picked up weekdays, Monday through Friday, at 8 a.m.
How are water and sewage rates set in Dearborn?
Water and sewage rates in the City of Dearborn are set annually in accordance with usage and costs levied by the Detroit Water and Sewerage Department. Water and sewage bills are sent quarterly and must be paid in full within 21 days. Related services:
