Paying your water bill to Dekalb-Jackson Water Supply District is easy and convenient with their online payment options. Dekalb-Jackson provides water service to over 15,000 homes and businesses across parts of Alabama. Read on for a complete walkthrough of paying your water bill online, from setting up your account to making secure payments each month.
Getting Started – Setting Up Your Online Account
To start paying your water bill online, you first need to set up an account on the Dekalb-Jackson website. Go to djwaterusmgas.com/pay.online.html and click on “Pay Your Bill”. This will redirect you to their payment portal. If you already registered, simply login. Otherwise, click “Create New Account”.
You’ll need your 10-digit account number and an email address. Your account number can be found printed on your monthly paper bill. Be sure to choose a strong password. Once your account is created, you’re ready to pay your bill online anytime.
Payment Options – Choose What Works for You
With your online account. you have a few flexible options to pay your water bill
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One-Time Payments – Log in and manually make a payment each month by the due date, You can pay the full or partial balance,
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Auto Pay – Set up automatic monthly payments from your bank account. Payments will debit on your due date, so you never miss a bill.
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Recurring Card Payments – Store your debit/credit card in the system to have payments automatically charged monthly. Easy to update as your card changes.
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Phone Payments – Call the payment line anytime at 1-844-567-2498 to pay your bill over the phone.
Payment Methods and Processing Time
The online payment system accepts Visa, Mastercard, Discover, American Express, checking accounts, and savings accounts. There is a $2.50 fee for debit/credit card payments. eCheck payments are only $1.50.
Most online and phone payments process within 1-2 business days. You’ll see the payment applied to your account shortly after. For fastest processing, pay online before 4:00pm CST. Payments after 4:00pm may take an extra day.
Avoid Late Fees and Service Disruption
To avoid penalties, make sure to pay your Dekalb-Jackson water bill by the 20th of each month. Late payments received after the due date are charged a 10% penalty.
If your account becomes past due for two consecutive months, your water service may be disconnected. Pay on time every month to prevent service interruptions. Consider setting up Auto Pay or recurring card payments to ensure your bill gets paid automatically each billing cycle.
Monitor Your Water Usage
Another benefit of the online account is being able to monitor your water consumption history. Login and click on “View Consumption History” to see your monthly usage in gallons for the past 3 months.
Watch for any spikes or dramatic increases, as this may indicate leaks or other issues. Tracking your usage can help you catch problems early and potentially lower your monthly water bill.
Go Paperless with Online Statements
Tired of paper bills piling up? Dekalb-Jackson lets you opt into paperless billing when you create your online account. Simply provide your email address to receive a monthly statement notification electronically instead of by mail.
Login anytime to your account and click on “Statements” to access PDFs of your current and past water bills going back 3 months. It’s an easy way to reduce clutter and stay organized.
Getting Help with Your Online Account
If you need assistance creating your online account, making payments, or accessing statements, Dekalb-Jackson’s customer service team is available by phone Monday-Friday from 8:00am-4:30pm CST at 256-632-2254.
You can also visit the office in person Monday-Friday 8:00am-4:30pm CST at 101 Jackson Way in Scottsboro, AL. The knowledgeable staff is happy to help answer any questions and make sure your account is set up properly for online bill pay.
Summary
Paying your Dekalb-Jackson water bill online is convenient, fast, and secure. Sign up for an account to access various payment options, view statements, monitor usage, and more. Consider AutoPay or recurring card payments to automate monthly payments. Pay on time by the 20th to avoid late fees. Online bill pay puts you in control – get started today!
Residents upset over high water bills in DeKalb County
FAQ
What is the phone number for Dekalb water bill payment?
Is DeKalb County water billing monthly?
*Note: Most residential and low consumption users are on a bi-monthly meter reading and billing cycle. This is mostly meters 22 and below and makes up about 99% of all meters in the water system.
How do I pay my DeKalb Jackson water supply district Bill?
Doxo lets you pay your bills safely, but it’s not connected to or backed by Dekalb Jackson Water Supply District. Credit or debit cards from Visa, MasterCard, or Discover can be used to pay. You can also use Apple Pay or your bank account.
How can I pay my DeKalb County water bill online?
To pay your DeKalb County water bill online, go directly to DeKalb County’s official government website. You can make an account, choose a password, and maybe even link your bank account to make the payment.
What is the DeKalb-Jackson Water Supply District?
About 15,531 people in Ider, an Alabama town in DeKalb County, get their water from the DeKalb-Jackson Water Supply District, which is a public community. The Dekalb-Jackson Water Supply System was set up in 2010 and gets its water from surface water pumped from the Tennessee River.
What happens if I miss a DeKalb County water bill payment?
Missing a DeKalb county water bill payment may result in your water being shut off. Your water may be shut off if you ignore any disconnection notices that might come in the mail. Keep in mind that you only have a certain number of days before additional actions are taken.
How do I report a water violation to DeKalb-Jackson water supply district?
Please report any violations to Dekalb-Jackson Water Supply District at (256) 632-2254. HELP US PROTECT YOUR WATER: Please be understanding when accidents or Mother Nature make it hard for us to get your water to you. Our water staff is on call and working to keep your water flowing no matter the time or weather.
What is DeKalb County Water and Sewer Service?
DeKalb County Water and Sewer Service has been helping people in Georgia’s fourth-largest county since the 1940s with their water and sewer needs. Because of this, homes and businesses can keep running smoothly, and people can always get clean water from their taps. *Note: Not available in all locations.
