With more than 90,000 employees, Delta Airlines has proven to be a great place for people who want to move up in their careers to do so in a way that is both rewarding and immersive. Delta offers competitive pay, profit sharing, 401(k) contributions, travel benefits, and opportunities for professional growth and development to people who are interested in working for the company. Delta Airlines may be the place for you to make your next big career move! The company values honesty, integrity, respect, hard work, and servant leadership.
Preparing for a Delta Airlines interview can be a daunting task. Delta is known for its strict hiring and selection process, which aims to find the most skilled and dedicated people. To do well in this interview process, you need to know how it works, be ready for the different kinds of questions that might be asked, and have well-thought-out answers ready ahead of time. You can learn the best ways to prepare for Delta from this complete guide. It also includes important tips to help you stand out in your interview process.
The Delta interview process is a multistage test designed to see if a candidate is right for a lot of different jobs and will fit in with Delta’s work culture.
Delta may use a “Delta case interview,” in which candidates are given an industry-level business problem to solve and see how well they can think critically and solve problems, when they are interviewing for management or strategic roles. These case interviews will likely be much less comprehensive and exhaustive as management consulting or strategy interviews. Still, candidates should prepare by familiarizing themselves with the airline industry and its operations.
Something like this could be: Delta is getting a lot more customer service complaints on a certain route. How would you identify the issues and propose impactful solutions?.
This is often the first direct contact a candidate has with Delta, and the goal of the call is to see how well the candidate fits in with the company. These may include:
These questions and answers will help you do great in your interview for a job as a flight attendant at Delta Air Lines.
This comprehensive guide provides you with a valuable resource to prepare for your upcoming interview. By studying these questions and answers you’ll gain a deeper understanding of what Delta Air Lines looks for in its Flight Attendants and how to effectively showcase your skills and qualifications.
Remember preparation is key to success!
Let’s dive into the questions and answers:
1. Please tell us about a time when you turned a bad customer experience into a good one.
Answer
“While working in New Home sales, I once had a client who was furious after experiencing a website glitch that prevented her from securing her desired home. I empathized with her frustration and actively listened to her concerns By understanding her needs, I identified a better plan that had recently become available I guided her through the process, ensuring she didn’t miss the opportunity to secure her dream home. This resulted in a satisfied client who became a loyal customer and even referred others to me.”
2. When did you have to change how you did something to meet the needs of a customer?
Answer
“I once assisted a first-time homebuyer who lacked computer skills. I adapted my approach by scheduling multiple in-person appointments, ensuring she felt comfortable and informed throughout the process. This personalized approach led to her successful loan approval and home purchase. She expressed her gratitude for my patience and assistance in achieving her dream of homeownership.”
3. If a customer had their chair reclined fully before preflight and was irate and didn’t want to comply, how would you handle the situation and why?
Answer:
“I would politely approach the customer, explaining that while our seats are incredibly comfortable, company safety policies require them to be upright before takeoff. I would assure them that I would make an announcement when the Pilot allows seat reclining, ensuring everyone’s safety. I would emphasize the importance of following regulations for the well-being of all passengers.”
4. Tell me about your work background.
Answer:
“I possess extensive customer service experience, honed through various roles. As a business owner in the convenience store industry for over 20 years, I developed strong problem-solving skills and teamwork abilities. My experience as a clinical assistant for a hand surgeon in a large Orthopedic practice further enhanced my patient care and customer service skills. Additionally, my time working in Human Resources as a benefits coordinator for a large hospital provided me with valuable insights into employee relations and customer service.”
5. Tell me about a time when you did something nice for a customer or passenger.
Answer:
“I once had a passenger who accidentally spilled their drink. I immediately assisted them, providing them with a replacement and offering a kind gesture. This small act of kindness left a positive impression on the passenger.”
6. Tell me about a time when you saw your coworker not doing their task, and what you did about it?
Answer:
“I once observed a coworker neglecting their responsibilities on the front of the aircraft. Instead of criticizing, I encouraged them to contribute to the team effort, highlighting the benefits of collaboration and personal growth. This approach motivated them to participate and improve their performance.”
7. Tell me about a time that you had a disagreement with a coworker?
Answer:
“I once disagreed with a coworker regarding incomplete documentation in a client’s financial paperwork. I politely brought it to their attention, but they became defensive. I respected their perspective and avoided further argument. The business office subsequently returned the file for correction, demonstrating the importance of thoroughness.”
8. Tell us about a time that your priorities were changed and you had to change direction immediately.
Answer:
“After a successful career in sales, I decided to pursue my passion for becoming a tour director. I quickly enrolled in a training program and embarked on a new career path, leveraging my customer service skills and love of travel.”
9. Tell us about a time that you had to step in and make a critical decision to solve a customer’s needs.
Answer:
“Recently, a client ran out of gas while on their way to meet me for a home viewing. I immediately identified their location and contacted them, ensuring their safety. I then proceeded to their location with a gas can and gasoline, accompanied by a police officer for added security. We successfully refueled the car, preventing any further inconvenience. The client expressed their gratitude for my prompt action and the presence of the officer, which provided them with peace of mind.”
10. Delta has strict guidelines on ethics, honesty, and integrity, what are your personal values in regard to these things?
Answer:
“My personal values align perfectly with Delta’s core values. Honesty is paramount, reflecting one’s character. Integrity means keeping one’s word and upholding commitments. Respect involves being considerate of others. Perseverance means never giving up, regardless of obstacles. Servant Leadership entails showing care and concern for others. I wholeheartedly support and uphold Delta’s core values.”
By thoroughly preparing for your interview using this guide, you’ll be well-equipped to showcase your qualifications and impress the Delta Air Lines hiring team. Remember, your positive attitude, strong communication skills, and genuine passion for customer service will make you a strong candidate for this exciting career opportunity.
Best of luck in your interview!
Resume + Cover Letter Edits
STAR Method: To prepare for behavioral interviews, make sure that each answer is structured with clear situations, tasks, actions, and results.Diverse stories: To show a wide range of skills and experiences, prepare examples and answers from different parts of your leadership, academic, and professional life.
Professionalism: Wear business casual or business professional clothes to both in-person and virtual interviews. Non-Verbal Presence: Pay close attention to your body language and attitude, and make eye contact with the person you’re talking to. Communication: Practice speaking clearly, confidently, and with the right intonation; don’t use filler words or too many pauses.
Learn More: Come up with thoughtful questions about the role you want, the people you will be working with, and Delta as a company. Express Enthusiasm: Show that you are genuinely interested in the company, the role, and the industry.
Follow-Up: This won’t make or break your chances of getting the job, but sending a thank-you email and making it clear that you’re interested in the role and the hiring process can show that you’re still committed to the job, the company, and the industry.
Technical Setup For Virtual / Phone Interviews
Make sure your computer, webcam, microphone, and internet connection all work perfectly. Lighting and background: If you can, hold your virtual interviews in a room with good lighting and a background that doesn’t draw attention away from the interviewer.
Industry knowledge: Take the initiative to learn about the airline industry and stay up to date on trends and challenges. Role-specific preparation: Know the duties, expectations, and skills needed for the job you’re applying for.
What to Expect Interviewing to be a Delta Flight Attendant
FAQ
Is the Delta interview hard?
Why do you want to work for Delta flight attendant?
Is it hard to get hired by Delta as a flight attendant?
How to prepare for a flight attendant interview at Delta Air Lines?
Ask questions in the interview. Rela… Be ready to talk about yourself, strengths and weaknesses etc.. Be yourself, be friendly and be sure to wear your biggest, most genuine smile. Prepare yourself for your Flight Attendant interview at Delta Air Lines by browsing Interview questions and processes from real candidates.
What happens at a Delta Airlines interview?
There will be time to socialize and meet the Delta employees present, there is a question and answer session, a one-on-one interview with a flight attendant, a reach test and a jump seat test, and finally a group activity. When you have time, try to socialize with each employee present.
How do I find a job at Delta Air Lines?
Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. 2,852 Delta Air Lines Flight Attendant interview questions and 2,267 interview reviews. Free interview details posted anonymously by Delta Air Lines interview candidates.
How do you interview at Delta Air Lines (Atlanta)?
I interviewed at Delta Air Lines (Atlanta, GA) Mostly online, doesn’t feel like a genuine process. They use a lot of trick questions, basically same question asked over again worded differently. Use the star method to answer. Smile a lot, look neat. I applied online. I interviewed at Delta Air Lines (Atlanta, GA) in Jan 2024
