delta airlines interview questions for customer service

Delta Interview Questions And Answers
  • Tell us about yourself? Talk about your hobbies, previous work experience, and education. …
  • Why do you want to work for Delta? …
  • What is your greatest strength? …
  • What is your greatest weakness?

Delta Airlines – “Customer Experience Specialist” – Interview Questions

Interviews for Top Jobs at Delta Air Lines

Customer Service Agent Interview

Application

The process took 2 weeks. I interviewed at Delta Air Lines (Atlanta, GA) in Jan 2021

Interview

Shortly after submitting my application I received the assessment I waited about 2 weeks and received an invitation for Hire Date being hosted. I replied with my availability and was supposed to receive a confirmation email with the Hire Date location details. I waited a day, nothing, so I decided to email them. I received a response stating my email would be forwarded to recruiting. I waited a few more days and by then it was already Friday and the Interview was scheduled the following Monday and NOTHING. I waited all weekend even had hopes to receive something Monday morning, I woke up at 5am and NOTHING. I still decided to get ready in case I would get something last minute, and guess what? NOTHING. I will update if I ever get a response. But if you ask me this is so unprofessional. At least be polite and tell me no. I was super bummed as I really wanted to work for Delta.

Interview Questions

  • Didn’t make it this far thanks to unprofessional recruitment team

Customer Service Agent Interview

Application

I interviewed at Delta Air Lines

Interview

Once you fill out the App, you will get an email with the next step. You will have a video interview then they will decide that. I declined due to working on weekends

Interview Questions

  • Why should we hire you?

Customer Service Agent Interview

Application

I interviewed at Delta Air Lines (Los Angeles, CA)

Interview

I applied last week and got a interview scheduled for the next upcoming week so they are fast to respond to the interview set up process. Hopefully I get the job and the interview goes smooth .

Interview Questions

  • I have not gotten there yet .

Delta Ticket/Customer Service Agent Assessment Tests

In order to become a customer service agent with Delta, you will need to successfully complete several pre-employment assessments. Some of the assessments tests you may encounter are as follows:

  • Personality tests – These tests assess your personality, work approach and style, motivations, strengths, and weaknesses.
  • Situational judgement tests – These tests present you with hypothetical, yet realistic, work scenarios.
  • Verbal reasoning tests – These tests assess your written and verbal communication skills and how quickly and accurately you analyze texts. Additionally, they measure how you organize, present, and reassess information.
  • Before starting your interview at Delta do your homework on the company. It is important to show your interviewer that you identify with the companys missions and goals. They not only want to see your skill-sets (very important) but also how you will fit in personality wise to company culture. Second prepare your own list questions and make sure you can identify what the interviewer might ask. Lastly, prepare to demonstrate how your background and skills will be of value.

    Fly with Delta and Achieve Your Dreams

    Delta airline is a leading airline in the US. It has designed this popular list of interview questions to facilitate young and enthusiastic candidates who would like to travel the world as cabin crew members.

    Delta believes in providing equal opportunities to both men and women who want to achieve their career aspirations by flying with Delta Airlines.

    Delta is known for both employees centric and customer-centric policies which are used to shape the careers of young cabin crew members who deliver exceptional customer services to passengers. It is important to understand the interview process followed by Delta Airlines so that potential candidates can effectively resolve their interview queries and put their best foot forward to achieve new heights in their careers.

    Generic Interview Questions for Delta Airlines

    Ans: You can cover your previous job experience, educational qualification and talk about your specific areas of interest. You must also ensure your explanations are brief and crisp.

    FAQ

    Why do people want to work for Delta?

    This made Delta one of the few non-unionized airlines in the entire industry. And with trust comes a stronger, more loyal employee base. Employer satisfaction has led to a “lifer” culture at Delta, with many 40-45 year employees and multiple-generation family employees as well.

    How long is training for Delta Air Lines customer service?

    The hands-on six-week program at Delta’s Atlanta headquarters prepares flight attendants for anything that can happen in the air, from turbulence and unruly passengers to heart attacks and emergency landings. As everyone at Delta knows, to become a flight attendant takes more than a desire to travel.

    What are Delta’s core values?

    Delta has strong core values of honesty, integrity, respect, perseverance, and servant leadership. Our Rules of the Road define who we are and provide a solid foundation for Delta’s culture.

    What does Delta Air Lines stand for?

    The name “Delta” comes from the Mississippi Delta region, the principal area of operations for Delta Air Service in 1928, when it formed out of crop-dusting company Huff Daland Dusters of Monroe, Louisiana.

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