You will need your Denver Water account number and customer ID, to create your account. They are both located at the top of your bill.
Paying your Denver Water bill online is a convenient, easy, and secure way to stay on top of your payments. With just a few clicks, you can view your balance, make a payment, and more – all without leaving home. In this article, we’ll walk through how to pay your Denver Water bill online, highlight the benefits, and answer some frequently asked questions.
How to Pay Your Denver Water Bill Online
Paying online is straightforward and only takes a few minutes. Follow these steps:
- Go to https://www.denverwater.org/pay-my-bill
- Enter your 13-digit Denver Water account number and 4-digit customer ID number, both found at the top of your paper bill
- Select whether you want to pay as a registered user or guest
- Registered users can securely store payment information for future use. Guests must re-enter details each time.
- Choose a payment amount – you can pay the full balance, a partial payment, or a specific dollar amount
- Enter your payment details and submit
And that’s it! The payment will instantly post to your account, so you don’t have to worry about delays.
Benefits of Paying Online
Paying your Denver Water bill online has many advantages:
- It’s fast – Takes just a few minutes compared to mailing a check or calling in a payment
- Available anytime – Pay at your convenience, 24/7
- Secure – Your information is protected by encryption
- Paperless – Go green and reduce paper bills and checks
- View usage – See current and historical usage on your account
- Manage profile – Update your contact information and notification preferences
- Access payment history – View past payments and balance info
- Flexible options – Use credit/debit cards, checking accounts, and more
- Avoid late fees – Payments post instantly, so no waiting for the mail
- Text alerts – Get reminders when your bill is ready
Frequently Asked Questions
Is there a fee to pay online?
Denver Water does not charge a fee for online payments. However your bank may assess a fee depending on the payment method.
What payment methods can I use?
E-checks, debit/ATM cards, Visa, MasterCard, and Discover can all be used to pay. American Express is not accepted.
Is paying online safe?
Yes, Denver Water uses industry-standard encryption and security measures to protect your information. It’s more secure than mailing paper checks.
What if I’m having trouble with the website?
If the payment portal is down or you’re having technical issues, call 303-893-2444 for assistance. You can also pay over the phone.
What if I entered the wrong billing information?
Contact customer service right away so they can update your account and properly apply the payment.
When will a payment post to my account?
Online payments post instantly, so you’ll see the updated balance right away. Mailed checks can take 7-10 days to process.
Can I set up automatic payments?
Yes, registered users can sign up for autopay to have payments taken out of their checking or credit card account automatically. It’s an easy way to never miss a bill.
How do I get a receipt?
You can print or save your payment confirmation page as a PDF. People who have registered can also see their payment history and receipts in their online account.
Paying your Denver Water bill online is the fastest, most convenient way to stay on top of your payments. Give it a try today and enjoy the benefits of paperless, automated billing. Reach out to customer service if you have any other questions.
Sign up for e-bill (paperless billing)
Sign up for e-bill, a paperless billing option, through your Denver Water Online account.
- It’s easy—pay the bill from the safe email and keep your payment information safe.
- Cut down on clutter, save stamps, and help the environment.
- It’s safe—our partners use the strongest encryption in the business to make sure transactions are safe.
- E-bill will go into effect on your next billing cycle.
- You will receive your bill notices from ebill@denverwater. org. To let this email through, add this address to your address book or change your spam filters.
- You can change your email address in your Denver Water Online account if you need to.
Sign up for pay-by-text
Sign up for pay-by-text through your Denver Water Online account.
Once your Denver Water Online account is created, click “Pay Bill. ” Look for “PAY-BY-TEXT” (it’s located within the menu on mobile). Follow the prompts for setup.
- Your bill will be sent to you five days before it’s due.
- Store your payment information for future use.
- Pay your bill with a quick text reply.
- Continue to receive your paper bill or e-bill.
- After you sign up, you’ll get a text message to confirm that you are signed up for pay-by-text. Just reply “H2O” to confirm.
