How to Pay Your Water Bill with the Hilo Department of Water Supply

Residents and businesses that get water from the Hilo Department of Water Supply need to make sure they pay their bills on time. Not paying your bill on time can cause problems like losing service, being charged extra, and other issues. The Hilo Department of Water Supply gives you a number of easy ways to pay so that you don’t have any problems keeping your account in good standing. We’ll talk about the Hilo Department of Water Supply and the different ways you can pay your water bill in this article.

About the Hilo Department of Water Supply

The Hilo Department of Water Supply is a county utility that provides water services to the Hilo area on Hawaii’s Big Island. They supply water to over 35000 customers across Hilo and the surrounding communities. The Hilo water system relies on surface water from the Wailuku River which is treated at the Hilo Water Treatment Facility before distribution. The Department of Water Supply operates and maintains water transmission lines, storage tanks, pumps, and other infrastructure required to deliver reliable water services.

As a utility customer, it’s your job to pay the fees and charges for water use that are put on your account. Water bills are typically issued on a bi-monthly basis. If you don’t pay your water bill by the due date written on the bill, you may have to pay a fee or have your service cut off. If you don’t pay your water bill on time every billing cycle, your water could be turned off, which is very inconvenient.

The good news is that Hilo Department of Water Supply offers various payment options to make it quick and easy to keep your account current.

Ways to Pay Your Hilo Water Bill

You have several choices for how to pay your recurring water bill to the Hilo Department of Water Supply. Review these convenient payment methods:

Pay Online

The easiest way to pay is online through the Hilo Department of Water Supply website. You can make secure online payments 24/7 using your checking account and routing number. There are no transaction fees for online payments. The money will instantly debit from your bank account, so your payment posts right away.

Pay by Phone

You can also pay your water bill over the phone by calling the toll-free payment line at (844) 216-1994. Like online payments, paying by phone incurs no fees and posts to your account quickly.

Pay by Mail

You can use the remittance stub and envelope that came with your paper bill to mail your payment if you’d rather. Allow 5 business days for mailed payments to process. To avoid late fees, mail your check or money order at least a week before the due date.

Pay in Person

The Hilo Department of Water Supply headquarters are at 345 Kekūanaʍʻa Street, Suite 20 in Hilo, and payments can be made there in person. Monday through Friday (except holidays), from 8 a.m. to 4 p.m., you can pay your bill in person.

Auto Bill Pay

You can enroll in auto bill pay to have payments automatically debited from your checking account each billing cycle. Auto pay is a convenient option that ensures your bill gets paid on time every month.

Pay at Third-Party Locations

You may also be able to pay your Hilo water bill at select banks, credit unions, or independent payment centers. The Hilo Department of Water Supply has partnered with payment processors like CheckFreePay and Paymentus to offer more pay locations.

No matter which option you choose, be sure to pay your Hilo water bill by the due date listed to avoid any late fees or service disruptions. If you have any questions about your water account or your payment options, contact the Hilo Department of Water Supply customer service line at (808) 961-8050. Prompt payment will ensure continuous water service for your home or business.

Additional Key Details on Paying Your Hilo Water Bill:

Payment receipts contain important account details. Keep receipts for your records, whether you pay online, by phone, in person or by mail.
If paying by mail, allow 5 business days for your payment to process. For other payment methods, your payment will post to your account immediately.
The Hilo Department of Water Supply accepts Visa, MasterCard, checks and cash for in-person payments.
You can view your balance online and enroll in paperless billing to go green and simplify bill payment.
Setting up automatic monthly payments can help avoid forgetting to pay your bill on time.
If you have billing questions or need to update your payment information, call (808) 961-8050 during normal business hours.
Customers can pay multiple accounts in one transaction for convenience. Have your account numbers handy.
Payment kiosks located at select retail stores offer another way to pay your water bill 24/7.
If you are unable to pay by the due date, immediately contact the Hilo Department of Water Supply to discuss alternative arrangements and avoid service interruption.

Keeping your water service flowing requires staying on top of your bill payment to the Hilo Department of Water Supply. Use one of the many payment methods available to pay on time, every billing cycle. Managing your water account responsibly will ensure an uninterrupted water supply.

Not Paying Your Bill On Time

If we don’t get your payment by the “PAYMENT MUST REACH US BY” date on your bill, the full amount will be considered past due and a Final Notice will be sent.
Getting a Final Notice means you need to pay all past-due amounts by the date on the Notice, or water may be cut off.
You will have to pay your full bill plus a turn-on charge before your water can be turned back on if you don’t pay your bill.

The Honolulu Board of Water Supply (BWS) and other City departments have retained the services of Medcah, Inc. , a collection agency, to assist with collection of delinquent accounts. Once an account has been referred to Medcah, customers should call them directly to make payment or establish a repayment plan.

MEDCAH, INC. P.O. Box 1187 Kailua, HI 96734 www.medcah.com (808) 266-2020 Hours: 8 a.m. to 5 p.m., Monday-Friday

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Disclaimer

You have asked to be able to see the Department Financial Statements page on the website for the Board of Water Supply of the City and County of Honolulu (the “Section”). The purpose of this Section is to provide bondholders, noteholders, potential investors, and others with general information about the Board of Water Supply of the City and County of Honolulu (“BWS”), as well as its bond program. All data provided in this Section and elsewhere in BWS’s website are for informational purposes only, are not intended for trading purposes, and do not purport to include every item which may be of interest with respect to any of the bonds and/or notes of BWS. In addition, certain of the financial information provided in the Section is unaudited.

Information in this Section is not an offer to sell securities or the solicitation of an offer to buy securities, nor shall there be any sale of securities in any jurisdiction in which such offer, solicitation, or sale would be unlawful prior to registration or qualification under the securities laws of such jurisdiction.

The BWS website has information for users’ convenience, but there is no guarantee or representation that the information is correct or complete at the time it was posted. Moreover, BWS undertakes no obligation to update any information included on the site. Among the information contained on the website is historical information. All information on the website speaks only as of its date, which may be prior to its posting date. The information and expressions of opinion therein are subject to change without notice, and the posting of information on the website does not imply that there has been no change in the affairs of BWS since the date of posting such information. Maintaining information on the website does not mean that that information will be posted again at some point after it was first published.

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Talk Story Room video series: Keith Okamoto, Department of Water Supply Manager – Chief Engineer

How do I pay my water bill?

The Department of Water Supply offers various options to pay your water bill. Choose one that is most convenient for you: No transaction fees. Payment will be reflected in your account as soon as transaction has been accepted. Allow 5 business days for posting to your account.

What does the Big Island Water Department do?

Founded in 1949, its primary function is to provide domestic water service through its 23 water systems scattered throughout the Big Island. The Department continually strives to provide safe, dependable, high quality, potable water at a reasonable cost.

How do I pay my Hawaii DWS bill online?

Pay Online. You can make a credit or debit card payment online at www. hawaiidws. on our home page (click the “Pay Your Bill Online” button) or on the “How to Pay Your Bill” page (under the “Customer Service” drop-down menu). To what address do I mail my bill payment? What happens if I don’t pay my bill on time?.

How can a financial institution pay my water bill?

Your financial institution can pay your water bill by automatically deducting the amount due from your financial account and transferring it to DWS. Save time writing checks and on stamps. Just complete and return the attached authorization form with a check marked “VOID”, and leave your water bill payments to ABP.

Who governs the Department of Water Supply?

The Department of Water Supply is governed by a Water Board consisting of 9 members appointed by the Mayor of the County of Hawaii.

How do I contact the water supply department?

(808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks. August 22, 2024NEWS RELEASEFOR IMMEDIATE RELEASEDepartment of Water Supply Reminds Customers to Prepare for Approaching Storms, Possible Service InterruptionsThe Department.