If you’re a resident or business owner in Douglas County, Georgia, understanding your water and sewer bill payment options is important to avoid service interruptions. The Douglas County Water and Sewer Authority (DCWSA) offers various ways to pay your bill conveniently and on time. This guide will walk through the Douglas County utility billing process, payment methods, and answers to common bill pay questions.
Douglas County Water and Sewer Billing
DCWSA issues monthly utility bills for the water and sewer services provided to Douglas County residents and businesses. Here’s what’s typically included on your bill:
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Water usage charges – Based on the amount of water consumed each month as read by your water meter Billed in thousands of gallons (Kgal),
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Sewer usage – Tied to your water consumption since wastewater is generated from water use,
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Base fees – Monthly charges for service availability and infrastructure fees.
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Taxes – Local utility taxes.
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Due date – Payment must be received by this date to avoid late fees.
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Account number – Needed for all payment options.
Contact DCWSA at 770-920-7224 if you have any questions about charges or balances due.
Paying Your Douglas County Utility Bill
DCWSA offers several convenient payment options:
Pay Online
The easiest way to pay is through the online customer portal at https://www.ddcwsa.com/. Sign up for an account or make one-time payments as a guest. Visa, MasterCard, Discover and ACH payments accepted.
Pay by Phone
Call DCWSA at 770-920-7224 to pay over the phone using your credit/debit card or bank account information. The automated system is available 24/7. Live agents are available Monday-Friday from 8am-5pm.
Pay by Mail
Mail your check or money order to:
Douglas County WSA
P.O. Box 102694
Atlanta, GA 30368
Include your remittance stub to ensure proper crediting to your account. Allow 7-10 days for arrival.
Pay in Person
Bring your payment to the DCWSA office at 8700 Hospital Drive, Douglasville, GA 30134 Monday-Friday 8am-5pm. You can pay by cash, check, money order or credit/debit card.
Pay at Retail Locations
Take your bill to Walmart or Kroger and pay at the customer service desk during store hours for a small fee.
Auto Bill Pay
For hassle-free payments, enroll in auto bill pay through your bank or on the DCWSA online portal. Your bill will be paid automatically each month on the due date from your chosen payment method.
Billing and Payment Questions
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If you don’t receive your bill, call DCWSA for your balance. You are still responsible for on-time payment even if the bill doesn’t arrive.
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Partial or late payments will be subject to penalties. Payment arrangements may be available if you’re facing financial hardship.
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Make sure your billing address is up-to-date to avoid any missed bills. Update your info through the online portal or by calling the office.
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Monitor your usage by signing up for usage alerts through the customer portal. This way you can catch leaks early.
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If your payment isn’t credited properly or posted on time, contact DCWSA right away. Don’t let a discrepancy go unpaid and risk late fees.
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If your water is shut off due to non-payment, you must pay the past-due amount plus a reconnection fee to restore service.
Paying your Douglas County water and sewer bill on time helps keep your services flowing smoothly. Use the available online, phone, mail, auto-pay and in-person options to pay conveniently each month. Contact DCWSA with any billing or payment questions.
Looking to move your business to Douglas County?
Douglas County is a diverse community booming with growth and opportunity. As a commercial customer, WSA knows reliable access to water, wastewater, and stormwater services is imperative to the health of your business. We have compiled resources to help new and existing business customers get connected, stay in compliance with WSA’s standards, and use water wisely.
Have a question? View our Frequently Asked Questions.
Additional questions about your payment method? Please call Customer Service at 770.920.3823.
It begins with caring… caring for our community, our environment, our future, and one another…and ends with quality, clean water that we can all enjoy.
WSA News & Updates
Rich with history and one of the County’s most unique and precious natural resources, Dog River Reservoir and Dam covers 256 acres.
Join us for fishing, boating, picnicking and more at Dog River Recreational Complex, rich with history and outdoor activities.
Each year, hundreds of adults and students visit our award-winning plants on educational tours designed to fit your unique schedule and needs.
GA – Douglasville – Douglas County Water & Sewer Authority Performance Bond
FAQ
What is the phone number for Douglasville water pay bill?
How do I pay my sewer bill in NJ?
You can pay your bill Online , in person, to pay by phone: 1-888-877-0450 or by mail. If you choose to use an outside payment service, please check your receipt to make sure the payment goes to the Water and Sewer Department of the City of Newark, NJ. The City of Newark Authorized payment service is ValuePay.
How do I pay my sewer bill in CT?
Bill payments can be conveniently made through one’s personal secure Customer Account Portal either online (www. cap. gnhwpca. com) or via a phone call to our automated IVR system. Credit, Debit Cards, or e-checks are accepted. Monday-Friday, 8:30 a. m. to 4:00 p. m.
What does the Douglas County water & sewer utilities department do?
To protect and preserve Douglas County’s water resources and give our customers potable water that is safe, reliable, looks good, and doesn’t cost too much. The department is led by the Water / Sewer Utilities Superintendent who reports to the Public Works Director. Administrative staff provides technical, accounting, and clerical support.
What is the Douglas County Water Authority?
Since our creation in 1985, the Authority’s purpose has been to serve the Douglas County community. Our award-winning service shows that we are committed to giving Douglas County residents the best help possible, from the water treatment process to helping them pay their bills and deal with other issues.
Who is the Douglasville-Douglas County Water & Sewer Authority?
The Douglasville-Douglas County Water and Sewer Authority (the “Authority” or “WSA”) has been providing high-quality water and sewer services to people in Douglas County since 1986. Since 2003, we have also been providing an innovative stormwater management service.
Why do you need a water treatment service in Douglas County?
Our award-winning service shows that we are committed to giving Douglas County residents the best help possible, from the water treatment process to helping them pay their bills and deal with other issues. With our emergency after-hours line, we are here for you 24-7.
What services does Douglas County water services provide?
Wastewater services include treatment, collection, environmental testing, maintenance, and effluent management. The division also provides 24-hour emergency response for all services. To protect and preserve Douglas County’s water resources and give our customers potable water that is safe, reliable, looks good, and doesn’t cost too much.
What can I do with Douglas County Sewer District No 1’s online account management system?
Thank you for using Douglas County Sewer District No. 1’s online account management system. Please consider creating an ONLINE PROFILE. You can make a payment, see your bill, look at your account history, and set up paperless billing with this system.
