It is very important for all Duke Energy customers to pay their bills on time and in full. Duke gives you a few different ways to pay your bills, but their website and customer service channels make it easy and quick to do this important thing. This detailed guide will look at all of the different ways Duke Energy customers can pay their bills, learn about their payment policies, and get help if they need it. Duke has a way for you to pay, whether you’d rather do it online, over the phone, through the mail, or in person.
Online Bill Pay on DukeEnergy.com
The easiest and most convenient way for most Duke Energy customers to pay their bill is online through the DukeEnergy.com website or mobile app. After creating a secure online account, you can review your current charges, see past bills, make a payment, set up recurring payments and more.
It’s possible to pay your bills online 24 hours a day, seven days a week, and the money goes straight into A debit card, a credit card, or an electronic check can all be used to pay. Duke Energy doesn’t charge a fee to pay your bill online, so it’s a cheap choice. The site is user-friendly with intuitive navigation. When you log in, you can also change your account settings for notifications, paperless billing, and other things.
Pay by Phone
If speaking to a customer service agent is your preference, Duke Energy’s toll-free automated phone system makes it simple to pay by phone You can call anytime and make a payment from your bank account or by credit/debit card Fees may apply for payments made over the phone.
To use the automated system, you’ll need your 10-digit account number and ZIP code. The system is available 24/7 and phone payments post to your account immediately. If you prefer to speak with a customer service rep, agents are available Monday to Friday from 7 AM to 7 PM.
The main Duke Energy customer service number is 1-800-777-9898. For power outages, call 1-800-POWERON. If you’re struggling to pay your bill, the special assistance team can be reached at 1-800-552-7548. Spanish language assistance is available as well.
Pay by Mail
If you’d rather send a paper check or money order along with your payment stub from the bill, you can pay by mail. Please allow 5–7 business days for mailed payments to process. To avoid late fees, please mail your payment at least 5 business days before the due date.
The address to mail Duke Energy payments is:
Duke Energy
P.O. Box 1004
Charlotte, NC 28201-1004
Write your 10-digit account number clearly on the check or money order and include your payment stub in the envelope. Sending a check authorizes Duke to process your payment electronically. Mailed payments are free, making this a budget-friendly bill payment method.
Authorized Payment Locations
If a customer would rather pay in person with cash or a money order, Duke Energy has more than 15,000 places where customers can do so. Big stores like Walmart, Kroger, CVS, and 7-Eleven are in these places. When you get paid at an authorized pay agent, the money goes into your account the next business day.
To find authorized payment locations near you, use the payment location finder tool on DukeEnergy.com or call customer service. You will need to present your Duke Energy bill or provide your 10-digit account number when making an in-person payment. Fees may apply when paying at authorized agents.
Budget Billing and Payment Arrangements
If you’re struggling to keep up with your electric bills, Duke Energy offers budget billing and payment arrangements. With budget billing, you pay a set amount each month based on your average energy costs. This makes bills more predictable and manageable. Payment arrangements let you spread out past due balances over time.
Customers can also qualify for needs-based assistance programs like the Share the Warmth Fund which helps cover heating bills. Contact Duke’s special assistance team to learn about bill payment assistance options. Managing payments is key, as late fees, disconnection and collections can result when bills go unpaid.
Payment Policies and Helpful Resources
Understanding Duke Energy’s payment policies helps avoid fees and service disruptions. Bills are due 21 days after mailed or emailed. Late payment fees apply if not paid on time. Failure to pay can eventually lead to power disconnection with additional reconnect fees.
Duke Energy offers bill inserts, FAQs on their website and the “Understanding Your Bill” guide to explain charges. If something seems off, contact customer service immediately to dispute a charge or ask questions. Be aware of scams where imposters demand immediate payment and threaten disconnection.
Having access to bill pay features online makes managing your Duke Energy account quick, easy and secure. But customer service agents are also ready to assist if needed during business hours or for emergencies like power outages. Utilizing the payment method that works best for your needs and budget helps ensure on-time, worry-free bill payment.
Need help paying your bill?
If you need financial assistance, or know someone who does, Duke Energy has programs to help.
Paying your Duke Energy bill amid website interruptions| 2 Wants to Know
FAQ
How do I make a payment to Duke?
Payments for Duke charges can be made by check. For information on where to send your check and the required information to submit with it, please visit the Bursar’s website. Please click here for information about sponsored billing if your employer or another group needs a copy of your bill.
How do I pay bills on my phone?
Pay a bill On your mobile device, open the Google Pay app . Tap Pay Bills. Type in the name of a biller. Make payment.
How many customers does Duke Energy have?
Our electric utilities serve 8. 2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity.
How do I pay my Duke Energy Bill?
If you have a smart meter, you can choose the date your bill is due. Make managing your budget easier with predictable monthly payments. Prepay for your power in smaller amounts when and how you choose. You can use a credit card, debit card, or bank account to sign in or pay your Duke Energy bill as a guest.
How do I set up a new Duke Energy account?
Click Start Service to set up your new account. Need to Stop Service at your location? Click Stop Service to complete your request. Move your service from one location served by Duke Energy to another. Is Duke Energy your provider? Check your address to see if you’re in our service area. Protect your home and your peace of mind.
Does Duke Energy have a bill pay app?
About 600 Duke Energy employees tested a pilot version of the app. Francis Castro, an employee in Florida, downloaded the app because she dislikes paper bills and wanted an easier way to pay. That has become her favorite function, and she said she thinks other customers will enjoy it as well.
How do I donate to Duke Energy?
Paperless Billing customers can donate online when scheduling their monthly Duke Energy payment. Complete the section “Customer Contribution” to make a donation. If you receive a paper bill, you can add a donation when you mail in your monthly payment. Monthly bills have a notation in the upper right-hand corner to mark your donation.
How do I contact Duke Energy?
If you need financial assistance, or know someone who does, Duke Energy has programs to help. Sign in to MyAccount to chat. Specialists are available Monday – Friday from 8 a. m. to 5 p. m. ET. We’re here to help. Choose how you’d prefer to contact us. Specialists are available Monday – Friday from 8 a. m. to 5 p. m. ET. Sign In to Chat.
What does Duke Energy do?
We power the lives of our customers and the vitality of our communities. See how we’re building a smarter, cleaner, more reliable energy future. © Duke Energy Corporation. All Rights Reserved. Everything you need to know about energy savings and information regarding energy service for your home from Duke Energy.
