Paying your energy bill online with Duke Energy is a fast and easy way to manage payments. But before you can pay online, you need to sign up for an account. This allows you to securely access billing information and make payments.
Below is a detailed guide to signing in and using the Duke Energy online account to pay bills
How to Sign Up for an Online Account with Duke Energy
Creating an online account is free and only takes a few minutes. Here are step-by-step instructions:
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Go to Duke Energy’s website and click on “Account Login” in the top right.
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On the login page, click on “New User? Register Now”.
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Enter your account number and the last name on the account.
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Click “Continue”.
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Enter your account service address. This is the address where you receive Duke Energy service.
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Create a username and password for your online account.
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Enter your contact information like email and phone number.
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Select security questions and provide answers. This helps verify your identity when accessing the account.
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Agree to the terms of use and click “Submit Registration”.
That’s it! Your online account is now set up. Duke Energy will send you an email to verify the sign up. Click the link in the email body to complete registration. Then you can start using your online account.
Logging In to the Duke Energy Online Account
To sign in once you’ve registered:
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Go to Duke Energy’s website and click “Account Login”.
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Enter the username and password you created during sign up.
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Click “Log In” to access your online account.
If you forgot your username or password, click the links to reset and gain entry to your account.
Paying Your Bill Through the Duke Energy Online Account
The online account makes it fast and simple to pay your energy bill. Follow these instructions:
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Log in to your Duke Energy online account.
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Click on “Billing & Payments” in the top menu.
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Select the account you want to make a payment for if you have multiple Duke Energy accounts.
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Under the “Current Balance” section, click on “Pay Now”.
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Enter the payment amount. You can pay the total balance, make a partial payment, or even pay a different amount.
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Select whether to pay the bill today or schedule it for a future date.
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Choose a payment method such as credit/debit card, bank account, or PayPal.
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Confirm payment details and click “Continue” to complete payment.
The bill payment will process immediately or on the scheduled date. The online account also lets you view payment history for the last 24 months.
Handy Features of the Duke Energy Online Account
Managing your energy billing and payments is easier with the online account tools:
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Paperless billing – Opt out of mailed paper bills and access online bills instead. This feature allows you to receive bill notifications, view PDF bills, and pay online.
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Bill autopay – Set up recurring automatic payments from your credit card or bank account. This ensures the bill gets paid on time without any effort.
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Payment arrangements – Having trouble paying your bill? You can set up personalized payment plans.
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Billing history – Monitor your energy usage and bill amounts over time with 24 months of statements.
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Usage alerts – Get notified if your energy usage seems higher than normal for any billing cycle.
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Service requests – Submit requests for non-emergency services through the online account.
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Outage alerts – Get outage notifications impacting your service address via text, email or phone call.
Get Started with Online Bill Pay the Easy Way
Managing energy costs by paying bills on time is important. Duke Energy’s online account and bill pay options make it simple and convenient. Sign up for an account today to gain instant access to billing histories, payment tools, and account management features. Paying energy bills online is secure, fast, and reduces clutter from paper statements. Use this guide to start enjoying seamless bill payment through DukeEnergy.com.
Welcome to My Account
Manage your account at home or on the go.
Easily Accessible
Access your account online from any device and by using our mobile app.
Energy Use Education
Track your energy use. You can view daily, weekly, by previous billing cycle and annually.
Payment Flexibility
Set up auto pay. Check your eligibility to change your payment due date. Arrange for a payment plan. Theres no fee when you pay online through your bank.
Review Past Billing
View up to 24 months of your billing and payment activity.
Account Notifications
Receive alerts for payment confirmations, when your bill is ready and more.
Live Online Chat
Have questions? Log in to My Account to chat with us Monday – Friday from 8 a.m. to 5 p.m. ET.
Duke Energy Paperless Billing
FAQ
Why can’t I log into Duke Energy?
If you’re having trouble signing in, please try clearing your browser history and cookies for the site. Click the most appropriate browser icon below to download the most recent version.
Can you pay Duke Energy with a bank account?
Your online dashboard shows you the combined balances due for all your accounts. You only need to pick which accounts you want to pay and send one electronic payment from a savings or checking account. One bank transaction and no fee.
Can I change my Duke Energy due date?
You can pick when your bill is due if you have a smart meter.
How do I pay my Duke Energy Bill?
If you have a smart meter, you can choose the date your bill is due. Make managing your budget easier with predictable monthly payments. Prepay for your power in smaller amounts when and how you choose. You can use a credit card, debit card, or bank account to sign in or pay your Duke Energy bill as a guest.
What billing options does Duke Energy offer?
Duke Energy says that customers can choose from a number of billing options and services, including: Budget Billing, which lets customers better manage their energy spending by making monthly payments that are predictable; Online Payment: Customers can use a credit card, debit card, or bank account to pay their bill as a guest2.
How do I use my Duke Energy app?
You can use your Duke Energy app to set up payments, view your billing history and much more. You can get it from the App Store and Google Play, or you can text us at 578-02 to get a link to download it. With Paperless Billing, the options are yours. Sign in to view your bill or receive a secure PDF each month.
Why is Duke Energy getting a bill?
Jeff Brooks, a spokesperson with Duke Energy, said this is due to various factors. “They may also be getting a bill because they are on the budget billing program,” Brooks said. “There may be use that happened before the storm.”
Why are Duke Energy customers being charged for days without power?
A lot of Duke Energy customers are confused about their bills and want to know why they are being charged for days when they don’t have power. After numerous customers reported receiving inflated or incorrect bills, News 13 contacted Duke Energy to find out why. Jeff Brooks, a spokesperson with Duke Energy, said this is due to various factors.
What incentives does Duke Energy offer?
Duke Energy offers a variety of programs and incentives to help customers navigate seasonal energy use. Find out more about the choices below, and you can watch a video of them here: Power Manager®: Get rewarded for helping move energy use away from peak times
