How to Pay Your Duquesne Light Bill by Phone

Having reliable electric service is essential for homes and businesses alike. As a customer of Duquesne Light in Pennsylvania, it’s your responsibility to pay your electric bill on time each month. While you have various options, paying by phone is a quick and convenient way to take care of your bill.

Below we’ll explore everything you need to know about paying your Duquesne Light electricity bill over the phone.

Overview of Duquesne Light Company

Duquesne Light Company (DLC) is the electric utility provider for the city of Pittsburgh and surrounding counties Key facts about DLC

• Serves approximately 588,000 customers.

• Service territory includes Pittsburgh and parts of 9 counties.

• Generates electricity from coal, natural gas, nuclear, hydro, wind and solar.

• Rates and services regulated by the Pennsylvania Utility Commission.

• Customers receive monthly electric bill for usage at their home/business.

As a customer, you must pay the full amount owed for your electric service by the due date each month.

Paying Your Bill by Phone

Duquesne Light offers an automated phone payment system that’s available 24/7. To use it to pay your bill:

Call 888-393-7100

Select option 1 for residential customers or 2 for commercial

Enter your 10-digit account number

Enter current amount due on your bill

Select payment method – bank account or credit/debit card

Provide your payment details and confirm

The payment will process instantly. You’ll be given a confirmation number to note. Payments made by 6 P.M. are applied same day.

What Payment Methods Can Be Used?

When paying your Duquesne Light bill by phone, you have several payment method options:

• Debit card – Must enter card number, expiration date, CVV security code

• Credit card – Visa, MasterCard, Discover and American Express accepted

• Checking account – Provide routing and account numbers

• Savings account – Input savings account and routing numbers

Choose the most convenient option you have on hand. Keep your account details handy to complete the payment easily.

What Information is Needed to Pay?

To pay your electric bill over the phone, have these items ready:

• Your 10-digit Duquesne Light account number

• Exact amount owed on your current bill

• Debit/credit card details or checking/savings account info

• Phone and any prompts to select residential or commercial

Having all required information available will allow you to breeze through the payment process quickly.

Other Ways to Pay Your Duquesne Light Bill

Aside from phone payments, Duquesne Light also accepts payments by:

• Online – Through their website account portal or mobile app

• Mail – Send check or money order to PO Box 10, Pittsburgh, PA 15230

• In person – At authorized payment locations around their service area

• AutoPay – Set up recurring bank or card payments from your account

While phone is fast and simple, choose the most convenient payment method for your needs.

Avoid Late Fees and Disconnection

It’s crucial to pay your Duquesne Light bill in full and on time to avoid:

• Late payment fees of 1.5%

• Disconnection warning notice after one missed payment

• Power shutoff after two missed payments

• Collections and damaged credit if sent to collections agency

Contact Duquesne Light immediately if you anticipate difficulty paying on time. They can explain available payment assistance options.

Tips for Successfully Paying by Phone

• Save the automated pay number in your contacts for quicker dialing

• Have your account and payment info handy before you call

• Enter details carefully using your phone keypad

• Jot down your confirmation number after paying

• Contact customer service if you have any payment issues

Paying your electric bill through Duquesne Light’s automated phone system takes just minutes. But be sure to monitor your power usage and pay each month’s charges on time to avoid extra fees or disruption.