Duquesne Light provides electricity to households and businesses in the Pittsburgh, PA region. As a customer, you receive monthly bills for your electric usage that must be paid promptly to avoid service disruptions. Duquesne Light offers several ways to pay your bill, including over the phone.
Benefits of Paying Your Electric Bill by Phone
While Duquesne Light accepts payments online, by mail, in person, and through automated systems, paying by phone has unique benefits:
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Speak directly with a customer service agent who can answer questions or investigate issues with your account
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Make a payment immediately without waiting for checks or bank transfers to process
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Avoid online transaction fees charged by some debit/credit cards for making payments on third-party sites
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Get confirmation of payment and account updates as soon as the call concludes
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No need to log into an account or have your billing info handy as agents can access your account with your phone number
Paying over the phone allows customers to get live support while making last-minute payments to avoid late fees or electrical shut-offs.
Duquesne Light’s Phone Payment Number
To pay your Duquesne Light electric bill by phone, call 1-888-393-7100. This toll-free number connects you to Duquesne Light’s automated payment system.
The automated system is available 24 hours a day, 7 days a week. It guides you through the following payment process:
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Enter your 10-digit Duquesne Light account number
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Select whether you want to make a full or partial payment
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Input your payment method – debit/credit card or checking account
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Enter your card number or bank account details
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Receive payment confirmation number
The automated system completes the entire payment transaction in under 5 minutes. You can also select the option to speak with a customer service representative during business hours if you have questions or issues with your bill.
Helpful Tips for Paying by Phone
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Have your Duquesne Light account number and current bill handy when you call
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Double check payment info entered like card numbers and expiration dates to ensure proper processing
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Note the confirmation number at the end of the call to verify payments later
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Contact Duquesne Light if your payment doesn’t post to your account within 48 hours
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Sign up for paperless billing and automated texts/emails to receive due date reminders
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Avoid fees by using checking accounts instead of credit/debit cards when possible
Paying over the phone using Duquesne Light’s 1-888-393-7100 automated number allows customers to easily take care of electric bills and account management needs from the convenience of home. Just dial the toll-free phone number and follow the voice prompts to make a fast payment 24/7.
Your DLC CAP Bill Explained
FAQ
Why is my Duquesne light bill so high?
Moving into a new home, having a baby, doing more laundry when the kids go back to school, picking up a new hobby, and having people over for a party can all make your electric bill go up.
How to find Duquesne Light account number?
The Account Number can be found in the upper right hand corner on page 4 of your bill. The Supplier Agreement # can be found on page 4 of your bill.
How do I pay my electric bill at Duquesne Light?
We offer a variety of programs that can help you pay your bill. We Don’t Just Power Your Lights, We Power The Moments You Call Life. One More Reason We’re Larger Than Light. Duquesne Light gives you a number of easy ways to pay your electric bill, such as automatic payments, one-time payments, online payments, and more.
How do I contact Duquesne Light Company?
Monday through Friday, 8 a.m. to 5 p.m., there are agents on duty, and the phone system is open 24 hours a day, seven days a week. TTY users call 711. If you think Duquesne Light Company hurt you or your property, you can file a claim online or by calling 412-393-6032.
How do I view my Duquesne Light payment history?
Your Duquesne Light account stores 12 months of payment history. To look up past payments: Log into your account and click on “Payment History” from the top menu. Pick a date range to view payments. Click “Submit” to pull up bills paid during that timeframe. You can view payment details like amount, date paid, and type of payment.
How do I Change my payment method for my Duquesne Light Bill?
You can easily change payment methods for your Duquesne Light bill. To change your payment information, log in to your account and go to “My Profile.” Then, click “Manage Payment Methods.” Click “Add New Payment Method”. Enter your new credit/debit card or bank account details. Click “Save” to update your payment method.
Does Duquesne Light automatically deduct payments from my account?
Sign up for auto-pay so Duquesne Light automatically deducts payments from your account. Here’s how to enable autopay: Log into your Duquesne Light account and go to “My Profile”. Click on “AutoPay Enrollment”. Select whether to use a credit/debit card or bank account for payments. Agree to the terms and conditions and click “Confirm”.
Does Duquesne Light offer online purchase option?
Online purchase option available for customers with DLC web account or download and print form. We Power The Moments You Call Life. One More Reason We’re Larger Than Light. Duquesne Light gives you a lot of easy-to-use billing options that can help you keep track of your energy costs and add useful services.
