Paying your utility bill on time each month is an important responsibility for every Los Angeles resident. As the largest municipal utility in the United States, the Los Angeles Department of Water and Power (LADWP) provides water and electricity to over 4 million customers across the city.
LADWP customers must pay their bills by the due date shown on their monthly statements to avoid late fees, service interruptions, and other penalties. LADWP gives customers a lot of easy ways to pay so they can meet their needs. This article will talk about the different ways that people in Los Angeles can pay their monthly LADWP bill.
Understanding Your LADWP Bill
Your LADWP bill provides a summary of your water and electricity usage and charges for the previous month The due date for payment is printed on the top right corner of the first page.
Key sections of your LADWP bill include
-
Account Summary: Provides your account number, service address, and previous balance.
-
Electric Charges: Details your electricity usage and meter readings for the month.
-
Water Charges: Breaks down your water usage and any related fees.
-
Other Charges and Credits: Lists any additional charges or account credits.
-
Total Current Charges The total amount due for your current bill
-
Messages: Important notices like payment reminders or program updates.
Always review your bill carefully each month. Contact LADWP immediately if you see any discrepancies.
Ways to Pay Your LADWP Bill
LADWP offers many payment options to fit every customer’s needs and preferences:
Pay Online
By far the fastest and easiest way to pay is through the MyLADWP website. Customers who have already signed up can log in at any time to see how much money they have in their account and make a payment by debit or credit card or electronic check.
Pay by Phone
To pay by phone through the LADWP Payment Center, residential customers can call 1-877-MYPAYDWP (1-877-697-2939) to authorize an electronic one-time payment from your checking/savings account or credit card (Visa or MasterCard). The toll-free number is available 24 hours a day, 7 days a week using a touch-tone phone.
Pay by Mail
With a check or money order made out to LADWP, mail your paper bill along with the payment stub. Writing your account number on the check is important. Give it 7 to 10 days to arrive. Send payments to:
LADWP
PO Box 30808
Los Angeles, CA 90030
Pay in Person
Bring your payment stub and cash, check, or money order to any LADWP Customer Service Center. Find a location near you. Third-party payment sites like CheckFreePay and Paymentus are also available at select grocery stores for walk-in bill payment.
Automatic Payments
For hassle-free payments, enroll in the AutoPay program to have payments automatically deducted from your bank account each month.
Payment Assistance
Financial assistance like bill discounts and flexible payment plans are available for qualifying low-income customers. Learn more about LADWP financial assistance programs.
Payment Policies and Deadlines
Customers must pay their LADWP bill in full by the due date shown on their monthly statement to avoid fees. If you don’t pay on time, the following late fees will be added:
- 1.5% late fee on past due balance
- Disconnection notice after 2 missed payments
- Service disconnection after 3 missed payments
Extensions and payment plans are available for customers facing financial hardship. Contact LADWP immediately if you anticipate difficulty with on-time payment.
Payment Processing Times
Allow the following timeframes for your LADWP payment to process:
- Online: Instantly reflected in your account
- Phone: 1-2 business days
- Mail: 7-10 business days
- In person: Same day
- Automatic payments: On due date
Payments received after 5pm on a business day or on weekends/holidays will be processed the next business day.
Check Payment Status
You can check if your payment has been applied to your account through:
- The MyLADWP portal
- The automated payment system at 1-800-DIAL-DWP
- Any LADWP Customer Service Center
Contact LADWP immediately if your payment is not showing as received within the standard processing timeframe.
Avoiding Late Fees and Disconnection
To keep your utility services running and avoid extra fees, be sure to pay your LADWP bill in full by the due date each month. Sign up for reminders through MyLADWP or AutoPay to help stay on track.
If you anticipate difficulty making on-time payment, contact LADWP immediately to discuss bill assistance options and payment extensions before service disruption occurs. Disconnection and reconnection involves extra fees that can be avoided through early action.
Getting Help with Your LADWP Bill
LADWP offers many resources to help customers manage their utility payments:
-
Account management tools: View usage trends, set bill reminders, check payment status, and more through MyLADWP.
-
Bill analysis: Request a free bill analysis to identify cost savings opportunities.
-
Payment assistance: Enroll in bill discount programs and flexible payment plans if eligible.
-
Conservation tips: Take steps like installing efficient fixtures, adjusting thermostats, and fixing leaks to reduce usage and lower your bill.
Don’t hesitate to contact LADWP by phone, online, or in person for help managing your account. Taking action early can help avoid service disruptions.
In Summary
-
Review your LADWP bill each month and pay the total amount due by the stated due date.
-
Convenient payment options include online, phone, mail, automatic payments, and in-person.
-
Pay on time every month to avoid late fees and possible service disconnection.
-
Contact LADWP immediately if you anticipate difficulty with on-time payment.
-
Assistance programs and account management tools can help control costs.
Paying your LADWP bill fully and on time is a key responsibility for every Los Angeles resident. Utilize the payment methods and assistance resources that fit your needs to maintain uninterrupted water and electric service.
Senior Citizen / Disability Lifeline Rate
The Lifeline Rate Program is a City of LA Office of Finance program that offers senior and disabled citizens an exemption on their electric and other utility bills. This rate is available under provisions of the Los Angeles Municipal Code or the Revenue and Taxation Code of the State of California.
Cool LA is designed to help LADWP customers better manage the impacts of extreme heat caused by climate change, especially older adults, income-qualified families, and those living in underserved communities where hot weather has an especially significant impact.
LADWP’s My Water Insights is a free home water management program designed to help customers better understand their water use through home water reports and a user-friendly online portal.
The Energy Advisor Tool helps you assess your home energy use. Answer a few questions and you will receive a comprehensive report on how to reduce energy consumption and save on your bill. The tool provides a home energy use calculator, bill analysis, energy forecasting, and savings tips.
Everything you need to know about your residential water and power services.
Tailored programs and services to help support the success of your growing business.
Department expertise and resources designed to inform and help you meet your construction needs.
Low Income Home Energy Assistance Program (LIHEAP)
Helps eligible income-qualified households to manage and meet their immediate home heating and/or cooling needs.
2 On Your Side: DWP Billing
FAQ
What does DWP mean in Los Angeles?
What happens if I can’t pay my DWP bill?
People who don’t pay may have their service cut off, and they will get a separate “Disconnect Notice” through standard U S. mail. Customers with past due balances may also receive additional notifications via postcard and/or email. Q: Why is LADWP resuming the disconnection of customers for nonpayment?.
Can I pay DWP with a credit card?
Payments. Some of the ways you can pay are cash, check, money order, cashier’s check, debit card (Visa or MasterCard), and credit card (only Visa or MasterCard).
How often does DWP bill?
You will continue to receive your regular bi-monthly bill which will continue to include your actual usage. Be sure to read your bi-monthly bill closely each cycle to monitor your water and power use.
How do I pay my LADWP bills online?
Several City-issued bills and fees can easily be paid online. Visit the department’s website to get more information about their online services. Pay your LADWP water and power bills online. Financial assistance programs available. Pay for parking tickets, permits, boots, tows, and impounds.
Does LADWP offer a bill assistance program?
LADWP continues to offer extended and flexible payment arrangements to customers who need extra time to pay their past due balances. Additional bill assistance programs are available at ladwp. com/FinancialAssistance. Customers can enroll in Level Pay by calling 1-800-DIAL-DWP (1-800-342-5397). For more information, visit ladwp. com/LevelPay.
Does LADWP offer payment options?
LADWP offers different ways to pay your bill to make it easier for you, especially if you’re behind on your payments and want to avoid costly shutoffs that cost $50 or more to get service back on. Would you like to help the environment and at the same time save money? Opt to enroll in Paperless Billing Service.
Does LADWP charge a late fee?
LADWP reserves the right to charge a 1.5% monthly late fee on the past due balance. Q: Will customers receive a “Disconnect Notice” when enrolled in a payment agreement program?
Will LADWP temporarily suspend customer utility shutoffs for nonpayment?
Note: LADWP will temporarily suspend customer utility shutoffs for nonpayment during the issuance of local National Weather Service extreme weather alerts (e.g., Heat Advisory, extreme cold/frost/freezing). For more information, read about the Board motion here