A Guide to Paying Your Water Bill with East Alabama Water Sewer & Fire Protection District

Having access to clean, reliable water and sewer service is essential for any community. In East Alabama, the East Alabama Water Sewer & Fire Protection District (EAW) provides these utilities to residents and businesses in their service area. As a customer, you are responsible for paying your EAW water bill on time each month.

EAW offers various payment options to make it quick and convenient to pay your bill. This guide will explain the different methods available and provide tips for avoiding late fees.

Online Bill Pay

The easiest way for most EAW customers to pay their water bill is through the online customer portal

• Go to eawsfd.com and click on the “Pay Your Bill Now” button

• If you don’t have an account, you’ll need to register using your EAW customer number and PIN from your latest bill.

• Log in to view your balance and payment history. Select “Make Payment” to process your payment by credit/debit card or eCheck.

• Payment will post to your account immediately once submitted.

Online payments can be made 24/7 and avoid mailing delays. You’ll have peace of mind knowing your bill is paid on time.

Pay by Phone

To pay your EAW water bill over the phone, call toll-free 1-888-401-0712. You’ll need to enter your EAW account number and 4-digit PIN.

Options include:

• Check your current balance and due date
• Make a payment using credit/debit card or checking account
• Receive a confirmation number

Pay-by-phone allows 24/7 access but does have a small convenience fee.

AutoPay

For maximum convenience, enroll in EAW’s AutoPay program to have your water bill paid automatically each month on the due date.

To start, download the ACH authorization form from the EAW website. Fill it out with your account and banking details and mail or drop it off. Payments will then be deducted from your specified bank account going forward.

With AutoPay, you don’t have to remember to manually pay each bill but can still view your monthly statements.

Pay by Mail

To pay your EAW water bill by mail, send a check or money order to:

East Alabama Water Sewer & Fire Protection District
PO Box 37
Valley, AL 36854

Include your payment stub from your bill. Allow 5-7 business days for mailed payments to avoid late fees.

Pay in Person

You can pay your EAW water bill in person at:

• EAW’s office at 150 Fob James Dr, Valley, AL 36854 from 8am-5pm Monday-Friday. Cash, check, money order or credit/debit cards are accepted.

• Authorized 7-Eleven locations – EAW’s website lists locations accepting in-person payments.

In-person payments allow same day processing if received before 2pm on business days.

Payment Assistance Programs

If you are struggling financially and unable to pay your EAW water bill, call their office at 334-756-7150 to ask about available assistance programs, such as:

• Payment arrangements – Set up a payment plan to pay your balance over time.

• Bill discount programs – Discounts may apply if you meet income requirements.

• Medical support program – Financial aid for customers with medical needs requiring extra water.

Be ready to provide details on your hardship. Keep communicating with EAW to avoid disconnection.

Avoid Late Fees and Service Disruption

To avoid late payment fees and potential service interruption, pay your EAW water bill by the due date listed on your statement. Consider enrolling in AutoPay to guarantee on-time payments.

If your account becomes past due, contact EAW immediately to discuss arrangements. Ignoring past due notices can lead to additional charges. Communicate concerns early.

Contact EAW with Billing Questions

East Alabama Water Sewer & Fire Protection District aims to provide exceptional customer service. For billing questions or account updates, contact EAW:

• By phone at 334-756-7150 Monday-Friday 8am-5pm

• In person at 150 Fob James Dr, Valley, AL 36854

• Online at eawsfd.com/contact-us to send a message

Sign up for paperless billing and payment alerts. Update your contact information if it changes. Keeping your account current is key to uninterrupted water service. Contact EAW today for assistance with your water bill payment needs.