How To Pay Your East Bay Municipal Utility District (EBMUD) Bill

The East Bay Municipal Utility District (EBMUD) provides drinking water and wastewater treatment services to over 14 million customers in Alameda and Contra Costa counties in California. As an EBMUD customer, you receive monthly bills for your water and sewer usage that must be paid on time EBMUD offers multiple convenient payment options to pay your utility bill.

Ways To Pay Your EBMUD Bill

EBMUD has several ways you can pay your monthly water and wastewater bills The main options include

• Online – EBMUD offers online bill pay through ebmudcom/billpay You can pay by e-check from a bank account or by credit/debit card, There is a $2,99 fee per transaction for online payments,

• Automatic Payment – Sign up for auto-pay at ebmud.com to have payments automatically deducted from your bank account each month. There are no fees for auto-pay.

• By Mail – Mail your check or money order to the payment center at PO Box 51191, Los Angeles, CA 90051-5491. Allow enough time for the mail delivery.

• Pay Stations – Visit authorized pay stations located around EBMUD’s service area to pay with cash. Pay stations take 3 days to process payments.

• Dropbox – Place your check or money order in an EBMUD dropbox. There are over 70 locations, with pickups 1-2 times per week.

• By Phone – Call 888-963-0909 to pay by credit/debit card or e-check. There is a $2.99 fee per phone payment.

• In Person – While you cannot pay at EBMUD’s office, you can find other authorized pay stations to pay in person with cash.

EBMUD requests that all payments be made by the due date printed on your monthly bill to avoid late fees or service disruption. When paying by mail, online, or phone, allow 2 business days for processing. Pay stations take 3 days to process.

Paying Your EBMUD Bill Online

Paying online at ebmud.com/billpay is one of the most popular and convenient ways EBMUD customers can pay their water bill. Here are some tips for paying online:

• First-time online users need to enroll using their 12-digit account number. Click “New User” and follow the instructions.

• Returning users can simply login with their username and password to access their account.

• You can pay by e-check directly from your bank account at no charge. Debit/credit cards are also accepted but incur a $2.99 third-party processing fee.

• Opt for paperless billing when enrolling to avoid paying the $2 processing fee charged for paper bills.

• Schedule recurring payments or make one-time payments.

• You can see payment history for the last 18 months in your online account.

• Payments made by 6 PM PT on business days are processed that same day.

• To change payment methods or update account info, log in and manage your account settings.

Paying online with EBMUD is fast, simple, and secure. It gives you 24/7 access to monitor your account and make payments on your schedule.

Paying by Mail, Dropbox, or Pay Station

If you prefer not to pay online, EBMUD offers these other bill payment methods:

• Mail – Detach the payment stub from your paper bill and enclose it with a check or money order. Make sure your account number is written on the payment. Allow 5-7 days for delivery and processing.

• Dropbox – Find one of 75+ locked dropboxes around EBMUD’s service area. Insert your payment into the deposit slot. Payments are collected 1-2 times per week.

• Pay Stations – Visit authorized pay stations located at check cashing facilities, grocery stores, etc. Pay your bill in person with cash at no additional fee.

• By Phone – Call 888-963-0909 and select the payment option. There is a $2.99 fee per phone payment.

When paying by mail, dropbox, pay station, or phone, be sure to allow enough time for your payment to reach EBMUD and be processed before the due date. Otherwise, late fees and penalties may be charged.

Auto-Pay and Paperless Billing

Two convenient options for EBMUD customers are setting up automatic payments and going paperless:

• Auto-Pay – Enroll in auto-pay at ebmud.com to have your bill amount deducted from your bank account each month. This ensures your bill gets paid on time without late fees.

• Paperless Billing – Go paperless so your bills are viewed electronically instead of receiving paper bills in the mail. This avoids the $2 processing fee per paper bill.

Customers report that auto-pay and paperless billing make bill payment fast, easy, and environmentally friendly. And you don’t have to worry about late fees caused by a bill getting lost in the mail.

Payment Extensions and Assistance Programs

If you are having difficulty paying your EBMUD bill on time, you may qualify for a payment extension or financial assistance:

• Payment Extensions – A 15-day extension of your due date can be requested if you are temporarily unable to pay by calling EBMUD. One extension is allowed per year.

• Customer Assistance Program (CAP) – Offers a monthly discount of 30-50% for low-income residential customers who qualify. Visit ebmud.com/cap or call to apply.

• Medical Baseline Allowance – Provides additional water allowance for households with special medical needs. Requires doctor’s certification of requirement.

Don’t let an inability to pay lead to water service shutoffs or penalties. Contact EBMUD promptly if you are struggling to pay your bill.

Avoid Late Fees and Service Disruptions

To avoid late fees and potential disruption of your water service, be sure to pay your EBMUD utility bill in full and on time each month. Late fees are 1.5% on balances over $10.

If your service is turned off due to non-payment, there will be a $50 reconnection fee to resume service during regular hours or $150 after hours or on weekends. Avoid these extra costs by paying on time.

Set up auto-pay or paperless billing, request a due date extension if needed, and use EBMUD’s convenient online and pay station options to pay your bill with ease. Maintaining an active account in good standing ensures smooth and uninterrupted water service.