Paying your water bill in East Chicago has never been easier thanks to the variety of convenient payment options available. As a resident of East Chicago keeping your water services running smoothly involves staying on top of your payments. Whether you prefer to pay online by mail, in person, or over the phone, the city offers flexible solutions to fit your needs. In this article, we’ll break down the different ways East Chicago residents can go about paying their water bill.
Online Water Bill Pay
For those who enjoy the convenience of paying bills online East Chicago’s water department has you covered. Head over to their Water Bill Pay Portal to securely pay your water bill via credit/debit or checking/savings account. This is a fast and easy option that allows you to avoid mailing in checks or visiting the water department in person.
To start, you’ll need to create an account on the portal if you don’t already have one. The process is straightforward – simply provide your name, address, email, and account number. Once your account is set up, you can log in anytime to view your balance and make one-time payments.
The online payment portal also gives you useful account management tools. You can opt into paperless billing to go green, set up recurring auto-pay to avoid late fees, and view payment history for the past 24 months. For security purposes, your full credit card number is not stored on the site.
Paying on the portal is simple. Just log in, enter your payment amount, and submit your payment method. The payment will be processed instantly. You’ll receive an emailed receipt as confirmation.
Pay by Phone
If speaking to someone directly is more your style, East Chicago offers a pay-by-phone option. Call the water department at (219) 391-8466 to make a payment over the phone. You’ll need to provide your account number and billing address.
Pay-by-phone allows you to use debit/credit cards, checking accounts, or savings accounts to pay your water bill. talking through the payment process with a customer service agent ensures your payment goes through correctly. It also gives you the chance to ask any questions you may have about your account or previous bills.
The main downside to pay-by-phone is that it’s only available during business hours Monday through Friday. So if you’re on a tight schedule during work hours, one of the other options may be more convenient.
Pay by Mail
Sending your water bill payment via good old snail mail is a traditional option that’s still widely used. To pay by mail, simply fill out the payment stub from your water bill and return it in the envelope provided along with a check or money order. Be sure to include your account number on the check.
Mail your payment to:
East Chicago Water Department
P.O. Box 423
East Chicago, IN 46312
Paying by mail gives you the benefit of having a physical receipt of your payment when you receive your cancelled check from your bank. However, it does take 5-7 business days to process so make sure to get your payment out in enough time to avoid late fees.
Pay In Person
For those who prefer the most hands-on approach, you can pay your East Chicago water bill in person at a variety of locations around town. The water department office accepts payments directly. You can also pay in person at any of the following locations:
- City Hall (4525 Indianapolis Blvd)
- Parking Violations Bureau (4525 Indianapolis Blvd)
- East Chicago Public Library (2401 E Columbus Dr)
- Heat Office (1100 W Chicago Ave)
When paying in person, you can use credit/debit cards, checks, money orders or cash. Credit and debit payments will incur a small processing fee. Bring your latest bill with you so the clerk can easily access your account and process the payment.
The major advantage of paying in person is the instant payment processing and receipt. It’s also helpful if you need to talk through questions on your account. The limitation is having to visit during business hours and potential wait times.
Auto Pay
For ultimate convenience, signing up for auto pay can make water bill payments a breeze. This feature allows your payment to be automatically deducted from your bank account each month. Sign into the online bill pay portal and enroll in auto pay via your account settings.
Once enrolled, you don’t have to think about making manual payments ever again. The system will withdraw the amount due directly on your due date every month. You’ll still receive a monthly bill for your records but payment happens automatically.
Auto pay is ideal for those who want to set it and forget it. The main downside is that you have less control over the timing of the payment leaving your account.
Late Payments and Other Options
If you happen to miss paying your water bill on time, you will incur a penalty charge. There is a 10% late fee applied to overdue bills. The city offers payment arrangements for those who need more time to pay in full. You can call the water department to set up an agreed upon payment plan.
For low income residents, East Chicago provides financial assistance programs to help cover water bills. You can inquire about eligibility for these programs when contacting the water department.
As you can see, East Chicago offers its residents numerous options for taking care of water payments in a way that best fits your needs. Take advantage of the convenience of online payments, phone payments, and auto pay whenever possible to make your life easier. And be sure to pay on time each month to avoid late fees that can add up. Simplifying payment is the first step to simplifying your utility bills.
City offers help paying soaring water, sewer bills
Where can I pay my water bill?
View a list of locations where you can pay your water bill. Credit or debit cards are accepted in person at Water Department Office. Pay by credit/debit or checking/savings account online at our Water Bill Pay Portal. There is no additional charge to customers when payment by credit or debit. Note: The Water Bill Payments Site has been revised.
Where can I pay my water bill in Chicago Heights?
Located in the parking lot of the City Hall Municipal Building. Please make check payable to The City of Chicago Heights. Please call the City of Chicago Heights’ Water Billing Department at 708-756-5344 if you have any questions about your water bill.
Who can get help paying water bills in Chicago?
Chicagoans with low incomes, seniors, the elderly, and working poor who have unpaid water bills or need help paying future bills can get help paying their water bills. Options include an emergency fund and a negotiated payment plan.
