It’s necessary to pay your water and sewer bills, but the process can be hard to understand. Learn about the East Peoria water and sewer billing system in this article. It will help you understand your bill, your payment options, and how to handle this utility cost.
An Overview of East Peoria Water and Sewer Billing
The City of East Peoria provides water and sewer services to residents and businesses located within the city limits. The utility bill you receive covers your usage of both water and sewer over the prior billing period. Bills are sent out monthly and are typically due 21 days after the billing date.
Usage is metered, so your bill amount directly correlates to how much water your household or business consumed that month. The rates you pay per gallon help fund operation and maintenance of the water and sewer infrastructure Water rates in East Peoria are some of the lowest in the region
Reading and Understanding Your Water and Sewer Bill
Let’s walk through what’s included on a standard City of East Peoria utility bill:
- Account number: Unique number to identify your property
- Service address: The address receiving water/sewer service
- Billing date: The date the bill was issued
- Due date: Date payment must be received by to avoid late fees
- Previous balance: Any past due balance being carried over
- Payments/credits: Payments or account credits applied since last bill
- Water usage: Total gallons used during the billing period
- Sewer usage: Total gallons discharged to the sewer system
- Water service fee: Flat monthly charge to maintain the water system
- Sewer service fee: Flat monthly charge to maintain the sewer system
- Water volume fee: Per gallon charge based on water usage
- Sewer volume fee: Per gallon charge based on sewer discharge
- Billing period: Dates covered by the current bill
- Meter number: Identifies the water meter monitoring your usage
Adding up the service fees and volume fees results in your total current charges. Any past due balance is then added to get your total amount due for the month.
Convenient Payment Options
The City of East Peoria offers several ways to pay your water and sewer bill conveniently:
- Mail: Send a check or money order using the remittance slip and envelope included with your bill. Allow 7-10 days for mail delivery.
- In person: Pay with cash, check or credit/debit card at the City Clerk’s Office at 401 W Washington St.
- Drop box: Place your payment in the drive-up drop box located in the City Hall parking lot.
- Online: Pay by credit/debit card or e-check via the E-Pay system. A nominal fee applies.
- Auto pay: Sign up to have payments automatically deducted from your bank account each month. Complete an authorization form.
- Over the phone: Call the City Clerk’s office during business hours to pay by credit/debit card.
Online and auto pay options help you avoid late fees and free up time spent manually processing payments each month.
Understanding and Avoiding Late Fees
To encourage prompt payment, the City charges a late fee if the current bill is not paid by the due date. The late fee is 10% of the unpaid balance.
If someone is very far behind on their bill, water service may be cut off. In this case, there is a $25 notice fee for disconnecting and a $25 fee for reconnecting. If you pay your bill in full every month by the due date, you can avoid these extra fees.
If you’re facing difficulty paying your bill, contact the City Clerk right away to discuss payment plan options before service interruption occurs. Some customers may also qualify for the State’s Low Income Home Energy Assistance Program (LIHEAP) for help managing water and sewer bills.
Monitoring Usage and Costs
Since you pay for exactly the amount of water used, monitoring your household consumption can help control costs. Installing water-efficient fixtures, fixing leaks promptly, and adjusting irrigation systems appropriately are some key ways to use water wisely.
MyGovHub, the city’s new customer portal, lets you manage your account and look over your billing history online. This helps customers analyze usage trends over time. You might want to sign up to use all of the portal’s useful features.
Questions? Reach Out for Assistance
If you have any questions about how to pay your monthly East Peoria water and sewer bill, don’t be afraid to call the City Clerk’s office. They can talk to you about your bill, account history, payment options, and anything else that has to do with billing.
Equipped with a deeper understanding of your water and sewer charges, you can now manage this regular bill more efficiently. Monitoring your usage and costs, selecting convenient payment methods, and paying on time can help you keep your utility expenses under control.
What You Can Do on MyGovHub
MyGovHub is more than just an application to simply pay your current utility bill online. Through MyGovHub you can:
- Inquire on your utility billing account activity.
- Look back at your past billing, payment, and usage records from the last two years.
- You can pay online with a debit or credit card or an electronic check at no extra cost. *.
- Sign up for paperless billing. When your utility bill comes due, you will be notified by email instead of getting a paper bill in the mail.
*Please note that you can’t set up automatic payments through MyGovHub. Instead, you can fill out and send the automatic payment form to the City’s Finance Department.
- Go to the MyGovHub Homepage.
- Give a valid email address and a password of your choice (eight to twenty characters long, with at least one letter and one number).
- To make sure your email address is correct, click on the link in the email that the MyGovHub system sent you.
- Add an account by clicking on the “Add Accounts” icon.
- Type in the exact address that’s on your bill, but leave out East Peoria, IL, 61611. Enter your account number without any dashes.
Signing Up for Paperless Billing
Simply click on the required link under the Go Paperless section of the main overview screen. On the “My Profile” page click on the gray slide bar under the “Paperless Billing” column. Click “Submit” on the pop-up screen to change your billing preference. You will notice that the slide bar is now green and has been moved to the right. You are now signed up for paperless billing and will be notified via email when your utility bill is issued instead of receiving a traditional paper bill in the mail. You will still receive a mailed paper reminder if your bill is past due.
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What does my East Peoria water-sewer bill Tell Me?
Your East Peoria water-sewer bill tells much more than the payment amount. Watch this short video to learn how to read your water bill and find out how much water your home uses. You can save a stamp and pay your water and sewer bills easily! The City of East Peoria is always working to meet the needs of its users.
How do I pay my utility bill in Peoria?
Dial (623)-773-7160 to pay your utility bill with our 24-hour automated phone system. Make your check or money order payable to the City of Peoria and write your account number on it. *Drop box location in front of the flag pole in the circle drive on the north side of City Hall. Please only deposit checks or money orders in this box.
How do I contact Peoria AZ for a water emergency?
For after business hours water emergencies, please contact 623-245-5201. A fee will be charged for non-emergency response after hours. The City of Peoria, AZ offers residents an easy and convenient method to view and pay their utility bills online.
Does Peoria AZ charge a fee for non-emergency response after hours?
A fee will be charged for non-emergency response after hours. The City of Peoria, AZ offers residents an easy and convenient method to view and pay their utility bills online. You can make a one-time payment without registering or register an account to set up recurring payments and view previous invoices.
How do I pay my water & sewer bill online?
Residents can pay water and sewer utility bills online, using our secure, convenient E-Pay System provided through the Illinois State Treasurer’s Office. No additional fees are charged for paying online. Accepted credit cards are Visa and MasterCard. Customers will also need their water and sewer bill account number.
How do I use paperless billing in East Peoria IL?
Enter your service address exactly as stated on your bill but do not include East Peoria IL, 61611. Enter your account number without any dashes. Simply click on the required link under the Go Paperless section of the main overview screen. On the “My Profile” page click on the gray slide bar under the “Paperless Billing” column.
