Paying your water bill in El Paso is easy with the variety of options offered by El Paso Water. This municipal utility provides water and wastewater services to around 700,000 people in the El Paso, Texas area. Read on to learn about the different payment methods, online account access, and tips for avoiding late fees.
Overview of El Paso Water Utility
El Paso Water is the largest public water utility in the U.S. by area served. They provide drinking water, wastewater treatment, and other services.
Some key facts about El Paso Water:
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Serves around 230,000 residential, commercial, and public accounts
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Provides drinking water to around 700,000 people
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Operates and maintains over 4,200 miles of water lines
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Owns and operates 3 major wastewater treatment plants
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Produces over 1 billion gallons of drinking water per month
As a municipal utility owned by the city, any profits go back into improving infrastructure and operations. By paying your water bill on time, you help support critical services.
El Paso Water Bill Payment Options
El Paso Water offers multiple ways to pay your bill, whether one-time or recurring. Review the payment options below to choose the method that works best for you.
Pay Online
The fastest and most convenient way to pay is online through the customer portal My Account. You can pay by e-check from a bank account or with a credit/debit card. Online payments post instantly without any fees.
You can also opt for paperless billing and set up automatic payments through the online account system.
Pay By Phone
Call the El Paso Water payment line at 915-594-5500 and select option 1 to pay over the phone. Have your account number ready to enter into the automated system.
Credit/debit cards and e-checks are accepted by phone. Payments post within an hour.
Pay By Mail
If paying by check or money order, you can mail payments to:
El Paso Water
PO Box 511
El Paso, TX 79961
Allow 1-2 business days for mailed payments to post to your account. Include your account number on the check or stub.
Pay In Person
Head to one of many authorized payment locations around El Paso to pay your water bill with cash or check. Many grocery stores and check cashing outlets accept payments.
Enter your zip code on the El Paso Water website to find payment locations near you. In-person payments post within an hour.
Pay Via Auto Bill Pay
For recurring automatic payments from your bank account, enroll in Auto Bill Pay. This free service deducts your balance monthly on the due date, avoiding late payments.
Log in online or call to enroll. Auto Bill Pay gives peace of mind that your bill is always paid on time.
Create an Online Account
An online account with El Paso Water gives you 24/7 access to view and pay your bill while avoiding fees. Register using your account number, name, and address.
Benefits of creating an online account include:
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Pay your bill any time from your computer or mobile device
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View payment history and billing statements
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Monitor daily water usage
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Receive notifications for high usage alerts
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Set up recurring auto payments
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Go paperless with e-bills
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Update account and contact information
Having an online account makes managing your water utility bill simple and convenient. Sign up through the El Paso Water website.
Avoid Late Fees on Your Water Bill
El Paso Water will add a 10% late fee if your bill is not paid by the due date. This can add up over time, so be sure to pay on time. Here are some tips to avoid late fees:
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Mark your due date on your calendar so it’s not missed
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Enroll in Auto Bill Pay to have payments automatically deducted on the due date
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Sign up for account alerts to receive due date reminders via email
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Pay a few days early if mailing a check to ensure it arrives on time
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Set up text or email reminders through your online account
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Review your statements monthly and pay right away to stay on top of your balance
Avoiding late water bill fees is easy with the modern payment and account tools offered by El Paso Water. Pay on time and save!
Assitance Programs for El Paso Water Customers
If you are struggling to keep up with water payments, El Paso Water offers assistance programs:
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Payment arrangements can break up balances into smaller installments
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Deferred payment plans temporarily postpone a portion of the balance
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Limited bill forgiveness is available for qualifying low-income households
Contact El Paso Water about bill assistance options if you are facing financial hardship. Programs are in place to help all residents maintain access to essential water services.
New Utility Service with El Paso Water
If you just moved to El Paso and need to start new water service, you can quickly set up an account with El Paso Water online or by phone. Provide your move in date and service address.
A one-time service initiation fee and deposit will apply based on your property type. Have your deposit ready when initiating new service.
Transferring or Stopping Service
If you are moving within El Paso, request a service transfer via your online account. Provide the service disconnect date at your old address and start date at your new property.
Closing your El Paso Water account due to moving out of town? You can stop service through your online account as well. Make sure to provide a forwarding address for your final bill and deposit refund.
Water Utilities Keep El Paso Thriving
Reliable and affordable water from El Paso Water allows residents to thrive in this desert region. By understanding the billing and payment process, customers can avoid late fees and manage their water usage wisely. Pay your utility bill promptly and conveniently using the options now available.
El Paso Water budget proposed, increase in bill a possibility
Who provides El Paso water electronic billing & payment services?
Enroll Now! El Paso Water Electronic Billing and Payment services are provided by CheckFree Corp. If you are experiencing any problems with this service, please contact CheckFree Customer Care at 1-800-564-9184. They are open 24 hours a day, seven days a week.
How do I make a payment at El Paso water?
You can create a new account on the El Paso Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account? You can make a one-time payment without creating an account.
How do I pay my El Paso Electric Bill?
For information on how to read your bill, dispute a cost or find additional payment options, click here. An easy and convenient way to make payments using El Paso Electric’s web self-service website. A service fee of $1. 95 will be applied to all payments made. Click here to learn more.
How can I access my El Paso Water account?
El Paso Water’s new, easy-to-use online service, My Account, lets you pay your bill without any fees and take care of many other account-related tasks, such as asking for more time to pay, keeping an eye on high water use, and starting or stopping service.
How do I make a one-time payment in El Paso?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment. Most El Paso homes will already have running water when you move in, but you’ll still need to set up water service with the El Paso Water Department.
What does El Paso water utilities do?
El Paso Water Utilities is a public utility with its main office in El Paso, Texas. It serves the city of El Paso and the areas around it with water, sewage, and stormwater. The utility’s services include water treatment and distribution, wastewater collection and treatment, and stormwater management.
