Paying your utility bill to the City of Elkhart is easy and convenient through the online payment system or in-person at the utility billing office As an Elkhart utility customer, it’s important to pay your bill fully and on-time each month to avoid penalties and service disruptions This article provides a step-by-step guide to paying your Elkhart public utilities bill through the available options.
Online Payment
The fastest and most convenient way to pay your Elkhart utility bill is through the online payment portal at elkhartinmunicipalonlinepayments,com, This allows you to securely pay your bill 24/7 without leaving home,
To get started, first create an online account by providing your account number, name, email address, and phone number. Once registered, you can:
- View account balance and payment history
- Make one-time payments or set up recurring auto-pay
- Pay multiple accounts under one login
- Go paperless by enrolling in e-bills
The online system accepts Visa, MasterCard, Discover, and ACH payments from a bank account. A small convenience fee applies to credit/debit card payments.
I recommend setting up automatic monthly payments if possible to ensure your bill always gets paid on time.
Pay by Phone
You can also pay your Elkhart utility bill over the phone by calling 1-855-748-6966. The automated phone payment system is available 24 hours a day, 7 days a week. You will need to enter your account number and payment information.
Phone payments can be made by credit/debit card or by authorizing an e-check from your bank account. As with online payments, a convenience fee applies to credit/debit card transactions.
Pay by Mail
To pay your utility bill by mail, detach the payment stub from the bottom of your paper bill and enclose it with your check or money order. Payments should be mailed to:
City of Elkhart Utilities
PO Box 548
Elkhart, IN 46515
Be sure to write your account number on the check and allow 5-7 business days for mailed payments to be received and processed. Payments must be received by the due date to avoid late fees. Do not mail cash payments.
Pay In-Person
You can pay your Elkhart utility bill in-person at the Utility Billing office located at:
1201 S Nappanee St
Elkhart, IN 46516
The office accepts cash, check, money order, and credit/debit card payments. When paying in-person, be sure to bring your paper bill or know your account number. Office hours are Monday to Friday, 8:30 AM to 5:00 PM.
Paying in-person allows you to speak with a customer service agent if you have questions or need to make payment arrangements. However, the office can get busy near bill due dates.
Payment Kiosks
For quick in-person payments, you can also visit one of the City of Elkhart’s payment kiosks located at:
- Elkhart Police Department at 175 Waterfall Drive
- Elkhart Civic Plaza at 229 S 2nd Street
Kiosks accept credit/debit cards and e-check payments from your bank account. Have your utility account number ready when visiting a kiosk.
Recurring Auto-Pay
For convenient hands-free payment, consider enrolling in a recurring auto-pay plan. This automatically deducts your balance due each month from a credit/debit card or bank account. You still receive a bill for your records but don’t have to manually make the payment.
To enroll in recurring auto-pay, register for an online account and complete the auto-pay enrollment process. You can also complete auto-pay enrollment forms at the utility billing office.
Notify the utility billing office prior to making any auto-pay changes to avoid issues. You can cancel auto-pay at any time by submitting written notice.
Avoid Late Fees
Elkhart utility bills have a definite due date each month. Payments received after the due date incur a penalty of 10% of the unpaid balance. Failing to pay your bill on time could also result in service disconnection.
Review your bill as soon as you receive it and pay the total amount due by the due date. Setup payment reminders and take advantage of auto-pay options to avoid missed payments and fees.
If you are struggling to pay on time, contact the utility billing office before the due date to discuss payment plan options and avoid disruption. Keeping your account current is important.
Paying your City of Elkhart utility bill is quick and easy through the online portal, by phone, mail, or in-person. Choose the payment method that fits your needs and make sure your bill gets paid on time, every month.
Sewer Backflow Preventer Programs
The City’s combined sewer system on rare occasions can result in a sewer backup in to basements. The City has a sewer backflow preventer program to install devices on the property owner’s sewer lateral (service line) to help prevent this from happening. More information can be found in the following link.
- Water Quality Specialist
- Chief Chemist
- 4 Chemist
Our Laboratory section works with the Operations and Distribution staff to ensure the delivery of a reliable and safe water supply. The bacteriological testing of new water mains ensures that outside contamination does not enter the water distribution system. Daily analysis of chlorine and fluoride ensure correct chemical doses for optimal effectiveness without using excess treatment chemicals, therefore saving money for our customers. An extensive monitoring program requires sampling and analysis of drinking water throughout the City. The Public Works staff chooses to go beyond the federally mandated frequencies for sampling and analysis. We believe this is another safeguard to protect our customers against potentially harmful contamination.
The Laboratory staff has repeatedly won the Indiana Water Pollution Control Association’s Laboratory Excellence Award. This recognizes the production of excellent, legally defensible data resulting from an outstanding Quality Assurance program that incorporates specialized training, detailed record-keeping, a safe working environment, and detail-oriented staff.
The Laboratory section analyzes over 4,000 samples annually for multiple parameters. The laboratory’s analysis includes drinking water, wastewater, industrial effluent, groundwater, surface water, swimming pool water, biosolids, and soil samples.
Industrial Pretreatment Program
Working with local industries to protect our water!
In an effort to protect our treatment works and the quality of our rivers and streams, the Pretreatment staff permits inspects and monitors over 40 industries. The Pretreatment Program administers regulations to make sure the wastewater generated by industries is treated properly. Many industries must pretreat their wastewater before sending it to the sewer. This helps to protect the wastewater treatment system, our employees, the facilities as well as help to ensure that clean, quality water is discharged. Because of our relationships with local industries and their commitment to protecting the environment, our waterways are cleaner today than in previous decades because business practices have improved.
Industrial Discharge Forms:
Other Resources:
Dental Mercury:
The Environmental Protection Agency (EPA) published Effluent Limitations Guidelines and Standards for the Dental Category that took effect on July 14, 2017. This rule applies to all dental offices that place, remove or work on mercury amalgam fillings and discharge to the City of Elkhart wastewater treatment plant. The regulation is codified at 40 CFR Part 441.
Dental Mercury Form:
Questions?
Please contact our pretreatment staff with any questions:
Sewer and Water Insurance Programs
The City’s Utility group maintains the sanitary sewer and water mains throughout the system. Services, the pipe connecting the public main to the building, are owned by the property owner that is being serviced. These pipes can break for various reasons – tree roots, age deterioration, settlement, freeze/thaw, etc. For the vast majority of residential properties, the City operates a sewer and water insurance program to help manage the repair work and financially assist with expensive repairs to the service line. More information on these programs can be found below.
Online Bill Pay Walk Through
How do I pay my Elkhart Public utilities bill?
Elkhart Public Utilities is pleased to offer customers two quick and easy ways to make Utility account bill payments by credit card (VISA, MasterCard and Discover), debit card, and e-Check. You can pay your bill anytime, 24 hours a day 7 days a week, and all payments made after 6 pm will be posted the next business day.
Does Elkhart Public utilities offer electronic check?
Electronic check option is available online only. Elkhart Public Utilities is pleased to offer customers two quick and easy ways to make Utility account bill payments by credit card (VISA, MasterCard and Discover), debit card, and e-Check.
How do I pay my Elkhart County taxes online?
Elkhart County is excited to offer residents an easy and convenient method to view and pay their real estate, personal property, and mobile home tax bills online. This is a fee based service. The fee for a credit card payment is 2.95% with a min fee of $1.00 and the fee for an e-check is $.95. New! Pay By Text
Does city of Elkhart offer nexbillpay?
City of Elkhart has partnered with Nexbillpay to extend an additional payment option for customers interested in using their check, debit, or credit cards. Nexbillpay is a trusted third-party automated payment service that allows you to pay online. You will need your Account Number provided on your statement.
How do I apply for Elkhart Water billing?
Public Record Request. Industrial Pretreatment. New and Pending Rates. Bill Pay. Please use the forms below and email your applications to [email protected] along with a lease or settlement statement and your driver’s license.
What are the hours of operation for the utility billing office?
Create an account to view details, manage single & multi-accounts, multi-bill pay, and e-Billing. Office Hours are Monday through Friday from 8:30 am to 5 pm. **Warning** If you are enrolled in automatic payments (ACH) with the Utility Billing Office please do not enroll in Auto Pay through the website without contacting our office.
