The Complete Guide to Paying Your Enstar Natural Gas Bill

Paying your monthly Enstar natural gas bill is an essential part of being a customer. However, with so many payment options available, it can be confusing to figure out the best method for you. This comprehensive guide will walk you through all the ways you can pay your Enstar gas bill, from online payments to paying in person. Read on to learn the ins and outs of Enstar bill payment so you can choose the right option and avoid late fees.

Overview of Enstar Natural Gas

First, let’s review some key facts about Enstar Natural Gas Company. Enstar provides natural gas service to over 147,000 customers in Anchorage and some parts of southcentral Alaska. They are regulated by the Regulatory Commission of Alaska.

As the primary natural gas utility in the Anchorage area Enstar delivers gas to residential commercial, and industrial customers. They maintain over 3,400 miles of gas distribution pipelines.

Enstar bills customers monthly for their natural gas usage. It’s important to pay your bill in full and on time each month to avoid late payment fees or even service disconnection. Enstar offers a few billing and payment programs like Budget Billing and AutoPay to make paying your bill easier.

Now let’s dive into the various ways you can pay your Enstar gas bill.

Pay Online

The easiest and most convenient way to pay your Enstar bill is online through their self-service customer portal, MyEnstar. With MyEnstar, you can:

• View your current and past bills
• Check your account balance
• Make a one-time payment
• Set up recurring automatic payments

To pay online, just go to www.enstarnaturalgas.com and click on “My Account” then “Pay Bill” You can use a checking account, credit card, or debit card to pay online There are no fees for paying online through MyEnstar.

Online payments through MyEnstar are fast and you can avoid mailing in a check or making a trip to the payment office. You can pay anytime from your computer or mobile device as long as you have an internet connection.

Pay by Phone

Enstar offers a toll-free automated phone payment system that you can use to pay your bill over the phone To use the self-service line, call 1-888-534-6940.

With the automated phone system, you can make a one-time payment or set up recurring payments using your credit card, debit card, or checking account. Like online payments, there are no fees to use the phone payment system.

Payments made over the phone by 7:00pm Alaska time will be processed the same day. Payments made after 7:00pm are processed the next business day. The phone system is available 24/7 for your convenience.

Pay by Mail

If you prefer, you can mail in a payment to Enstar each month. Simply write a check or money order payable to Enstar Natural Gas Company and mail it with your remittance slip to:

Enstar Natural Gas Company
PO Box 34760
Seattle, WA 98124-1760

Be sure to allow 7-10 days for your mailed payment to reach the payment center and be processed to avoid late fees. Only send checks or money orders through the mail – do not mail cash payments.

Writing and mailing checks does take more time than electronic payments. But it can be a good option if you don’t have bank accounts set up for online bill pay.

Pay in Person

Enstar offers three walk-in customer service offices where you can pay your bill in person with cash, check, credit/debit card, or money order. The three locations are:

• Anchorage Office – 3000 Spenard Rd
• Wasilla Office – 1001 S Knik Goose Bay Rd STE 201
• Kenai Office – 11312 Kenai Spur Hwy STE 2

The walk-in offices are open Monday through Friday from 8:00am to 5:00pm, except on holidays. Each location has a 24/7 payment kiosk in the lobby where you can pay by credit/debit card or cash anytime.

Paying in person gives you the option to talk directly with an Enstar customer service rep if you have any billing questions. Just be aware of office hours and closures on holidays if you plan to pay in person.

Enroll in AutoPay

One of the easiest ways to pay your monthly Enstar bill is to enroll in their automatic payment program, AutoPay.

With AutoPay, your monthly Enstar bill is automatically paid on the due date each month. The amount due is withdrawn from your checking/savings account or charged to your credit card automatically each billing cycle so you don’t have to remember to pay.

Enrolling in AutoPay allows you to skip writing checks, mailing payments, or making online/phone payments every month. AutoPay ensures your bill is paid on time every month to avoid late fees.

You can cancel or make changes to AutoPay anytime by contacting Enstar customer service. Overall, AutoPay is a convenient and hassle-free way to pay your Enstar natural gas bill every month.

Pay at Walmart

If you happen to be out shopping at Walmart, you can stop by the customer service desk or money center to pay your Enstar bill.

To pay at Walmart, you’ll need:

• Cash or a PIN-based debit card (no checks or credit cards)
• Your latest Enstar billing statement for your account number
• Transaction fee of $1 for standard 3-day payment or $1.50 for next day payment

Payments at Walmart must be made by 3pm to qualify for next day processing. Save your Walmart receipt as proof of payment. This payment option is quick if you already plan to shop at Walmart but does have extra fees.

Avoid Third Party Payment Sites

When paying your Enstar bill online, be sure to pay directly through Enstar’s MyEnstar customer portal. Some third party payment sites like doxo.com advertise Enstar bill pay but are not directly affiliated with Enstar. Using third party sites can result in delayed payments, extra fees, and other issues. Stick to MyEnstar or Enstar’s official payment options for the best service.

Payment Assistance Programs

If you are struggling to pay your Enstar bill, they offer a few assistance programs:

• Low Income Home Energy Assistance Program (LIHEAP) – Helps qualified low income households pay energy bills. Apply through your local service provider.

• Senior Citizen Discount – Offers a 15% discount on the customer charge portion of the bill for seniors over 65 with limited income.

• Payment Arrangements – Set up a payment plan for overdue balances by contacting Enstar customer service.

Be sure to contact Enstar right away if you anticipate having trouble paying your bill so they can go over available payment assistance options. Acting quickly helps avoid service disconnection.

Avoid Late Fees

Enstar charges a late payment fee if your bill is not paid in full by the due date. The late fee is 1.5% of the unpaid past due balance, up to a maximum of $10 per month.

Late fees add unnecessary costs to your gas bill. Set payment reminders and pay on time every month to avoid them. Enrolling in auto-pay or recurring online payments helps prevent late payments.

If your payment will be late, contact Enstar before the due date and request an extension to avoid late fees. Multiple late payments can result in deposit requirements or service disconnection – another reason to pay on time.

Service Disconnection for Non-Payment

If your bill remains unpaid for long enough, Enstar may disconnect your natural gas service. This can happen after two late notices and attempts to contact you about past due payments.

To avoid service disconnection:

• Pay your bill in full by the due date
• Contact Enstar immediately if you anticipate issues paying on time
• Set up payment arrangements or plans if you cannot pay the full amount

If your service is disconnected, you will have to pay the full past due amount as well as a reconnect fee before gas service can be restored. Avoid service interruptions by keeping your Enstar account current.

Communication is Key

The key takeaway is to maintain open communication with Enstar if you have issues paying your bill. Talk to customer service about billing questions, payment assistance options, extensions, or payment plans. Don’t avoid calls or letters from Enstar about past due bills – work with them right away to resolve the issue.

And be sure to update your contact information with Enstar anytime it changes. That way they can reach you about important billing notifications. Keeping the lines of communication open is vital.

Choose the Best Payment Method for You

• Online through MyEnstar
• By phone
• By mail
• In person at a walk-in office
• Through automatic bill pay
• At Walmart

Review the pros and cons of each method to choose one that fits your needs and preferences. Many customers find automatic payments or paying through MyEnstar to be the most convenient options.

Whatever option you choose