For this reason, it’s important to do well on the phone interview, which is often the first step in the hiring process. Get ready ahead of time, make sure you’re in a quiet place, and be enthusiastic when you answer or ask questions.
A phone interview is being used by more and more recruiters as one of the first steps in the hiring process. The telephone interview enables the recruiter to select the best candidates to move forward to the next step.
So, get ready for this part of the hiring process the same way you would for any other part.
Getting hired at a large, reputable company like Enterprise Holdings is an exciting prospect for many job seekers. With over 100,000 employees and $30 billion in revenue, Enterprise has established itself as a leader in the car rental and mobility solutions industry.
However, with popularity comes competition Enterprise receives thousands of applications every year for various roles across the company So how do you stand out and make an impression during the interview process?
The key lies in thorough preparation. In this article, I’ll be sharing the 15 most frequently asked Enterprise Holdings interview questions based on research from sites like Indeed.com and Glassdoor, as well as insights into crafting winning responses.
Whether you’re interviewing for a customer service role or an executive position, these common questions are likely to come up. Let’s get started!
1. Why do you want to work for Enterprise Holdings?
This opening question aims to gauge your interest in the company and the sincerity of your motivations for applying. Enterprise wants to hire people truly passionate about their business, not just those passively looking for any job.
When answering, be specific about why you’re excited to work for Enterprise Holdings in particular, rather than just needing a job. Highlight aspects like their focus on internal promotions, training programs, or their rapid growth and success in the industry. Share relevant experiences that have prepared you for this role and align with Enterprise’s values.
Convey your enthusiasm and commitment to delivering exceptional customer service, which is a cornerstone of their brand. A thoughtful response will demonstrate that you’ve done your research about Enterprise and see yourself thriving in their culture.
2. How would you handle an unhappy customer?
Customer service roles make up a significant portion of jobs at Enterprise Holdings. Naturally, they want to ensure every candidate has the right skills and temperament to diffuse tense situations and turn dissatisfied customers into happy ones.
When answering this common behavioral question, acknowledge the emotions involved while remaining positive. Give examples of times when you listened carefully and showed empathy to calm down angry customers. Discuss specific actions you took to resolve their issues to their satisfaction. Highlight your patience, communication abilities, and commitment to providing an excellent customer experience.
3. What do you know about our business?
With this question, the interviewer is checking if you’ve researched Enterprise Holdings and understand their core offerings. It also tests your interest level in the role and company. Even if the job doesn’t require extensive knowledge of their products and services, taking the time to learn about Enterprise will make you stand out.
Give an outline of Enterprise’s main business areas in your answer, including car rentals, car sharing, fleet management solutions, and more. Name well-known brands like Alamo Rent A Car, Enterprise Rent A Car, and National Car Rental. Give some interesting facts and numbers about their global reach, such as the number of locations, the size of their fleet, and so on. This will demonstrate your enthusiasm and preparation for the interview.
4. How would you respond if a customer made an impossible request?
At some point in a customer-facing role, you’ll encounter requests that simply can’t be fulfilled due to policy, safety concerns or resource constraints. This question tests your judgement and creative problem-solving skills in such situations.
Acknowledge the customer’s needs first before explaining why you can’t fully meet their request. Provide alternative solutions that come as close as possible to their expectations. For example, if they want a luxury SUV that’s currently unavailable, offer a premium sedan and some complimentary upgrades for their trouble. The key is to diffuse tension and end the interaction on a positive note.
5. Tell me about a time you had a conflict at work. How did you handle it?
Being able to work through disagreements in a professional manner is critical for any employee, especially when interacting with customers or collaborating with teams. With this behavioral question, the interviewer wants to know if you can maintain composure and resolve conflicts effectively.
When responding, keep your answer positive. Briefly outline the situation and then focus on the actions you took. For example, emphasize listening without interruption, finding common ground through open communication, and cooperating to reach a compromise. Share lessons you took away from the experience that improved your conflict management abilities. This will highlight your maturity, rationality and interpersonal skills.
6. Why do you want to leave your current job?
This question aims to uncover potential red flags about your motivations for changing jobs, such as instability, lack of commitment or negative behaviors. Avoid bad-mouthing your current employer. Instead, be diplomatic in explaining your reasons for seeking new opportunities.
You can list good reasons, such as wanting more difficult tasks, chances to move up in your career, or a variety of experiences. Explain why Enterprise Holdings seems like the best next step for you to learn new things and reach your long-term goals. Keep your answer concise, honest and forward-looking to leave a strong impression.
7. Describe your strengths and weaknesses.
This standard interview question allows you to make a case for why you’re a strong candidate, while also demonstrating self-awareness about areas for improvement. When discussing your strengths, provide specific examples of skills and achievements relevant to the job you’re applying for.
As for weaknesses, choose qualities that aren’t central to the role, and emphasize what you’re doing to overcome them. For instance, you might mention you struggle with public speaking but are taking a communication course to improve. This shows maturity, humility and a desire to continually enhance your abilities.
8. How do you motivate yourself on bad days?
Interviewers often include this question to gain insight into your attitude, resilience and ability to take initiative in overcoming challenges. We all have bad days, but the most successful people don’t let that hinder their drive.
In your response, convey a positive mindset and proactive approach. You could discuss visualizing success, creating small achievable tasks, taking breaks to recharge, or calling friends and family for encouragement. Share specific examples of when you motivated yourself out of a tough situation, demonstrating resourcefulness and perseverance, which are desired qualities at Enterprise.
9. Where do you see yourself in 5 years?
Hiring managers want to gauge if you have clear career ambitions and if they align with growth opportunities at the company. Be thoughtful when crafting your response. You might mention goals like taking on more responsibility, leading projects or teams, or developing expertise in a particular area.
Emphasize that you aim to grow within Enterprise Holdings and view this role as a stepping stone towards advancement in the company. This indicates you’re looking for long-term development rather than just short-term employment. It’s a green flag for recruiters.
10. How do you respond to pressure or stressful situations?
Car rental is a fast-paced industry where days can be hectic, especially during peak travel seasons. This question evaluates your ability to thrive under pressure and handle stress effectively. Avoid focusing only on results like meeting targets.
Rather, discuss techniques you use to manage stressful situations, such as staying organized, focusing on priorities, taking short breaks to recharge, and asking colleagues for support when needed. Share examples of when you successfully delivered under pressure, highlighting skills like composure, rational thinking and endurance.
11. What three things are most important to you in a job?
With this question, the interviewer wants to gauge what you value most in your work beyond just compensation. Align your three chosen factors with qualities Enterprise is known for. You might mention ongoing training and development opportunities, collaborative team environment, culture of customer service, potential for career advancement, or their commitment to diversity and inclusion.
12. How do you stay up to date on business and industry trends?
Working in the rental car sector requires keeping pace with the latest technologies, customer behaviors and competitors. Discuss how you actively educate yourself by reading relevant news and publications, taking online courses, attending conferences, networking with others in the field, and more.
Demonstrate proactiveness in continually expanding your industry knowledge. Share examples of how you’ve applied cutting-edge information to improve your past work to highlight your commitment to being on the leading edge.
13. Tell me about a time you had to be flexible to changing priorities. How did you handle it?
The ability to adapt when situations evolve quickly is highly valued at fast-growing companies like Enterprise. Discuss a time when you showed flexibility by readjusting workflows, priorities and resources to meet new demands.
Emphasize how you approached the situation rationally, collaborated with stakeholders, communicated changes effectively, and implemented solutions promptly to get things back on track. Convey that you embrace fluidity as part of a growth-oriented environment.
14. How would you respond if your manager gave you feedback you disagreed with?
Hiring managers want to see that you can handle constructive criticism professionally even when you don’t necessarily agree with it. Avoid framing the question in an overly negative light.
Instead, focus on your polite, level-headed approach – thanking your manager for their perspective, asking clarifying questions about their feedback, considering their insights objectively and determining steps for your own development. This demonstrates maturity and the ability to strengthen your skills through feedback.
15. Do you have any questions for me?
Preparing for your interview
You should know ahead of time when a phone interview is coming up, so be ready for it. Don’t answer the phone while you’re out shopping, and don’t let your three-year-old brother answer it for you. Also, make sure your phone battery will last! A phone interview is the same as any other interview, so you should still prepare for it the same way you would for any other interview.
[2022] Pass the Enterprise Rent A Car Interview | Enterprise Rent A Car Video Interview
What do people think about the interview process at Enterprise?
Here’s what others thought about the interview process at Enterprise. Very comfortable and productive, every answer I had was answered that provided me the inspiration and clarity that satisfied me. It was really just talking. Seeing if we jived together. This was over 6 years ago and a different person then who would be doing the interview now
How long did it take to get a job at Enterprise?
The process took 1 week. I interviewed at Enterprise (Heidelberg, Baden-Wurttemberg) Neither the application nor the first telephone interview had anything to do with my background and qualifications as a candidate. All totally unrelated questions. Was mostly like some market research rather an interview! Do you have a driving license?
What is the Enterprise hiring process?
The Enterprise hiring process typically consists of three to four interviews, including an initial phone screening, followed by video or in-person interviews with HR managers and area managers. The process focuses on assessing candidates’ experience in sales, customer service, and leadership, often using the STAR method for situational questions.
What is the interview process like at enterprise (Phoenix AZ)?
I interviewed at Enterprise (Phoenix, AZ) There are two different interviews you partake in. One is with recruiter and then the next one is with the manager of the location. You then receive an offer or not. How does your prior work experience relate back to the job description?
