Having access to clean, reliable drinking water is vital for our health and daily life At Erie County Water Authority (ECWA), we work hard to provide that service to residents and businesses in the region In return, we depend on customers paying their water bills promptly so we can continue operating the system smoothly. This guide will explain the various simple and convenient ways to pay your ECWA water bill.
Review Your Water Usage
Your ECWA bill outlines your household or property’s water consumption for the month in hundreds of cubic feet (Ccf) along with service and other charges, Review it to ensure the usage aligns with your activities for the period Check for leaks if it seems higher than expected Understanding your usage helps avoid billing questions,
Pay Online
The fastest and most convenient way to pay your ECWA water bill is through the online payment portal at www.ecwa.org. You can make secure one-time payments or set up recurring automatic payments using your checking account or credit card. Your 9-digit ECWA account number from your bill is required.
Pay Via Phone
Call ECWA’s toll-free automated payment line anytime at 1-855-748-1076 to pay your water bill over the phone using your credit card or debit card. This system is available 24/7 for your convenience. Just have your 9-digit account number and card ready when you call.
Pay by Mail
If you prefer, you can mail in a check or money order payment to ECWA using the return envelope provided with your paper bill. Write your 9-digit account number clearly on the check and allow ample time for it to reach us before the due date to avoid late fees. Send to ECWA, 295 Main St, Room 350, Buffalo, NY 14203.
Pay at Western Union
Take your water bill payment in cash, credit card or money order to any Western Union participating agent location in the area. Find a list of pay sites at www.ecwa.org. A convenience fee may apply at some locations.
Pay at ECWA Office
You can visit the ECWA administrative office at 295 Main St, Room 350, Buffalo, NY 14203 to make a water bill payment in person Monday-Friday from 8am-5pm. Accepted payment methods are cash, credit card or money order.
Know Due Dates
ECWA residential water bills are issued monthly and are due 21 days from the billing date printed on your statement. Commercial accounts are billed monthly or bimonthly depending on usage, with bills due within 30 days of issue. Pay on time to avoid late fees.
Discuss Payment Plans
If you are struggling financially and cannot pay your ECWA water bill in full by the due date, call customer service at (716) 849-8444 to explain your situation and request a payment plan. As long as you make the agreed partial payments consistently, your water service can continue.
Qualify for Low-Income Programs
Some customers may qualify for ECWA’s low-income water assistance programs that provide bill discounts or special payment terms based on household size and income criteria. Call or check the website for eligibility details to lower your water costs.
Avoid Water Shutoff
Failure to pay ECWA bills will initially result in late fees, followed by water shutoff if the past due balance is not addressed. Service will only resume once all amounts owed are paid. Therefore, keeping your account current is critical for uninterrupted water access.
Update Contact Details
Inform ECWA right away anytime your phone number, mailing address or email changes so that billing notices and other correspondence reach you reliably. You can update details through your online account or by calling customer service at (716) 849-8444.
Monitor Usage Changes
If your water usage suddenly increases significantly without explanation, contact ECWA to have your meter inspected for accuracy and check if leaks exist. Certain billing adjustments may be made if a meter defect or leak on our side caused the high usage.
Compare Usage History
Reviewing your water usage data from prior billing periods can reveal seasonal patterns and help you identify problems early. Online account access allows checking your usage graphs. Unusually high winter usage may indicate frozen, leaking pipes.
Request Bill Copies
If your ECWA bill gets lost in the mail or you need a copy for records, you can request a duplicate by calling customer service or viewing bills for the past 24 months through your online account portal. There is no charge for copies.
Autopay for Convenience
One less bill to remember! Enroll in ECWA autopay through your online account to have payments automatically withdrawn from your bank account on the due date. Tracking usage and charges is still easy through the online portal.
Go Paperless
Opting for paperless billing with ECWA through your online account means faster, convenient access to current and past water bills electronically from your computer or mobile device. You’ll get an email when each new eBill is ready to view and pay online.
Understand Estimated Bills
ECWA bills based on actual meter readings. If unable to read your meter, they estimate usage based on past averages, then adjust it when the actual read occurs. Estimated bills are clearly labeled as such if that is the case.
We hope these tips help you stay on top of paying your ECWA water bill. Having access to quality water service improves our quality of life immensely, so keeping accounts current is each customer’s responsibility. Contact ECWA with any other billing or payment questions.
You are paying for improvements to the Erie County water system
How do I make a payment at Erie Water Works?
Call the Erie Water Works Telephone Payment System at 855. 907. 3211 to make your payment over the phone via debit / credit card. You can see information about your account and pay with an e-check or a debit or credit card by going to our Online Customer Portal. Please be aware that your account may not be credited for 24-72 hours.
How do I pay my Erie County Water Authority (ECWA) Bill?
To make it easier for you, we offer several ways to pay your Erie County Water Authority (ECWA) bill: You can pay your water bill with a credit or debit card* by calling our toll-free number, 1-855-748-1076, 24 hours a day, seven days a week.
Does Erie County have a separate sewer bill?
Erie County’s Department of Environmental Services provides and bills for the sewer service separately. If you have any questions about your sewer bill, you can call Erie County Sewer and Water at 419-627-7638 or go to their website at this link: Erie County Sewer and Water. Note that your garbage fee is no longer included in your water bill.
What is the Erie County Water Authority website?
At the Erie County Water Authority, we welcome questions and comments from our water customers. People can quickly and easily find information on this website about ECWA’s services, billing, water quality, and how it works. It was made with our customers and the public in mind.
What is the Erie County water system?
The Erie County Water System provides safe drinking water to over 9,000 homes and businesses throughout the County. All of the water that is sent out comes from the cities of Sandusky, Huron, Vermilion, and Northern Ohio Rural Water. These cities treat water from Lake Erie in their own facilities.
Does Erie County Service Center annex Sandusky OH have a depository?
54870 Erie County Service Center Annex If you can’t make it to our office during those times, there is a night depository by the front door and a payment box on the east side of the building.
