Having reliable water service is essential for every home and business. As an Erie Water Works customer, it’s your responsibility to pay your water bill on time each month. While old-school methods like mailing checks are still an option Erie Water Works makes paying bills easier than ever with convenient online, phone and in-person payment methods.
This guide will explain the different ways you can pay your Erie Water Works utility bill. We’ll cover setting up online bill pay, paying over the phone, in-person options and more Read on to learn how to easily pay your water bill on time and avoid any late fees or penalties
Online Bill Payment
The easiest and most modern way to pay an Erie Water Works bill is through the online customer portal. To get started, you’ll first need to register for an account on the portal:
- Visit www.eriewater.org and click on “Pay Your Bill”
- Click on “Register” in the top right corner
- Enter your account number, email, password and contact details
- Confirm your email address to complete registration
Once your account is set up you can log in anytime to view your water usage and balance due. Then paying your bill online only takes a few clicks
- Select “Make Payment” and enter payment amount
- Enter your debit card, credit card or bank account info
- Review payment details and submit
- Payment will typically process in 1 business day
The benefits of paying online include:
- 24/7 access from anywhere
- Save time and stamps over mailing checks
- No chance of late payments if you forget
- Store payment methods for faster checkout
- View past bills and payment history
Online bill pay makes managing your Erie Water Works account quick, easy and convenient each month.
Pay by Phone
If you prefer to talk to a real person when paying your bills, Erie Water Works offers payment by phone.
To pay your water bill over the phone, simply call 1-833-759-5406. This automated phone payment system will securely process your payment by debit/credit card.
When paying by phone, have these items ready:
- Your account number
- Debit or credit card information
- Amount to pay
- Contact details like email and phone number
The steps are very straightforward:
- Call 1-833-759-5406
- Enter your account number
- Select option to make a payment
- Provide card details and amount
- Receive confirmation number
This is a fast way to pay on the go or if you don’t have time to log into your online account. Just dial in, submit payment info and you’re done!
In-Person Payment Options
Erie Water Works still offers several in-person options for customers who prefer to pay their bills face-to-face.
At the Erie Water Works Office
- Located at 340 West Bayfront Parkway in Erie
- Office hours are 8am – 4:30pm, Monday through Friday
- Accepts cash, check or credit/debit payments
- Night drop box also available after hours
Additional Drop Box Locations
- 240 West 12th Street in Erie
- Outside 340 West Bayfront Parkway office
Dropping your check or money order in one of the locked drop boxes allows you to pay in-person without having to go inside during business hours. Just be sure to allow enough time before your due date for mailed payments to be received and processed.
Authorized Payment Center
Erie Water Works bills can also be paid in-person at:
- 88 State St #700, Erie, PA 16501
- Monday – Friday: 10am – 3pm
This third-party payment center provides another walk-in option for paying your water bill with cash, check or card.
While online and phone payments are more convenient, having multiple in-person choices allows customers to pay however fits their needs and schedule.
##due date. In-person payments through a drop box or payment center give you confidence your payment will be received on time.
Tips for Avoiding Late Fees
To avoid getting hit with penalties for a late water bill payment, keep these tips in mind:
- Pay online and enroll in autopay or reminders
- Note your bill’s due date and pay at least few days early
- If mailing payment, allow 7-10 days for processing
- Pay over the phone on the go to prevent forgetting
- Drop off in-person payments 1 week before due date
Setting payment reminders and utilizing the online portal can virtually guarantee you never miss paying your Erie Water Works bill on time.
What to Do If You Receive a Late Notice
If you do happen to miss paying your water bill by the due date, don’t panic. Here are some steps:
- Call Erie Water Works immediately to check your account status
- If late fees have been assessed, ask if they can be waived
- Make your overdue payment as soon as possible
- Set up autopay to avoid late payments going forward
- If you’re facing financial hardship, ask about possible payment plan options
As with any bill, try to communicate proactively with Erie Water Works if you anticipate having trouble paying on time. This can help avoid punitive measures like shut-offs or collections.
Convenient Payment Options From Erie Water Works
Erie Water Works offers their customers flexibility to pay water bills however is most convenient, whether online, phone, mail or in person.
Take advantage of the digital payment options to simplify paying your bill each month. Autopay and payment reminders can help prevent ever missing a due date. But if you prefer to pay in-person or mail in checks, be sure to allow enough lead time before the
Stay on top of your payments to ensure smooth and uninterrupted water service. Reach out to Erie Water Works if you have any billing or payment questions. Maintaining your account in good standing is easy with their user-friendly online portal and payment assistance.
Where can I pay my utility bill?There is a drop box located at the Administration Building, 340 West Bayfront Parkway and one at our 12th & Myrtle facility, 240 West 12th Street. Checks can be mailed to EWW’s lockbox provider at P.O. Box 4170, Woburn, MA 01888-41 Pay through our website’s
- Broken or disconnected wire
- Bad signal from the meter register
- Read unit not accessible
- The meter stopped working
Is fluoride added to our drinking water?Yes, the Erie Water Works adds fluoride in the recommended quantity based on U.S. Department of Health; Human Services (HHS), the U.S. Environmental Protection Agency (EPA), and the PA Department of Environmental Protection (PADEP) standards and guidelines. Please refer to the
At the written request of the property owner the bill can be placed in the tenant’s name. However, the owner will receive a third party notification on the account status. This is done because the ultimate responsibility for the bill rests with the property owner.
