A host or hostess is the public face of a restaurant. They greet and seat guests, take care of reservations, and make sure everyone has a good time. For this job, you need to be good at helping customers, communicating clearly, and being able to work quickly in a busy environment.
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These host/hostess interview questions are directly sourced from real hiring managers and they are ready to use.
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Landing your dream job as an event hostess requires more than just a charming smile and impeccable organizational skills. It demands the ability to handle unexpected challenges with grace navigate diverse personalities with ease and ensure every event is a resounding success. To help you ace your upcoming interview, we’ve compiled a comprehensive guide featuring crucial questions and insightful answers, drawing from valuable resources like InterviewPrep and Workable.
This guide will equip you with the knowledge and confidence to impress potential employers and showcase your exceptional event hosting abilities.
Let’s dive into the heart of the matter!
Frequently Asked Event Hostess Interview Questions:
1. Describe a successful event you hosted.
This is your chance to showcase your event planning and execution prowess. Highlight a specific event where you exceeded expectations and contributed significantly to its success. Focus on the challenges you overcame, the strategies you employed and the positive outcomes achieved.
Example:
“I recently hosted a charity gala for a local animal shelter. Despite a tight budget and limited resources, I managed to secure sponsorships negotiate venue discounts, and create a captivating event atmosphere. We exceeded our fundraising goal by 20% garnering significant media coverage and boosting awareness for the shelter’s cause.”
2 A new server grows flustered and starts mixing up orders How do you handle the situation?
Demonstrate your problem-solving skills and ability to remain calm under pressure. Describe the steps you would take to make things right and make sure the guest is happy.
Example:
“I would first apologize to the affected guests and reassure them that we’re working to resolve the issue. Then, I would discreetly approach the server, offering support and guidance to help them regain composure and accuracy. If necessary, I would step in to assist with order taking or food delivery to minimize disruption.”
3. What should you do if a guest doesn’t want to sit where they’re supposed to?
Showcase your diplomacy and conflict resolution skills. Explain how you would handle this situation while maintaining a positive and professional demeanor.
Example:
“I would politely approach the guest and inquire about their concerns. If they have a legitimate reason for wanting to change seats, I would try to accommodate them within the seating plan’s constraints. If their request is unreasonable, I would explain the seating arrangement’s purpose and offer alternative solutions, such as a different table with a similar view.”
4. Describe a time when you dealt with a very difficult guest.
Share an experience where you effectively managed a challenging guest interaction. Emphasize your ability to remain calm, empathetic, and solution-oriented.
Example:
“During a wedding reception, a guest became intoxicated and started making inappropriate remarks. I approached them calmly, explained the venue’s policies, and offered them water or non-alcoholic beverages. When they persisted with their behavior, I politely but firmly asked them to leave the event, prioritizing the comfort and safety of other guests.”
5. An entire table has received the wrong orders. How do you rectify the situation?
Demonstrate your quick thinking and customer service skills. Outline the steps you would take to ensure guest satisfaction and minimize the impact of the error.
Example:
“I would immediately apologize to the affected guests and explain the mistake. I would then work with the kitchen staff to expedite the preparation of the correct orders. In the meantime, I would offer complimentary drinks or appetizers to compensate for the inconvenience. Once the correct orders are ready, I would personally deliver them to the table and ensure everything is to their satisfaction.”
By mastering these essential interview questions and answers, you’ll be well-equipped to impress potential employers and land your dream job as an event hostess.
Remember, your ability to showcase your skills, experience, and problem-solving abilities will set you apart from the competition. So, go forth and conquer that interview!
What skills do you have that will help you interact with people?
Probes interpersonal and communication skills.
“I have strong communication skills, which help me interact effectively with people of diverse backgrounds. I’m also patient and understanding, which lets me answer questions and deal with problems from guests in a calm and friendly way. ”.
Why do you want to work at this particular restaurant?
Gauges interest and knowledge about the restaurant.
“I am impressed by your restaurant’s reputation for excellent cuisine and outstanding customer service. I admire the vibrant atmosphere and team-oriented approach here. I think my skills and love for the hospitality business would make me a great addition to your team. ”.
