Top Interview Questions and Answers to Prepare for Extra Space Storage

Landing a job at Extra Space Storage can be a competitive process With over 2000 locations across the United States, Extra Space Storage is one of the largest self-storage companies They are constantly looking for driven, customer-service oriented individuals to join their growing team.

To stand out among other applicants and ace your Extra Space Storage interview, it’s important to prepare responses for the most commonly asked interview questions In this comprehensive guide, we will explore the top Extra Space Storage interview questions with example answers to help you get ready for the big day.

Overview of Extra Space Storage’s Hiring Process

The typical hiring process at Extra Space Storage involves:

• Initial phone screening with a recruiter
• In-person or video interview with a district/regional manager
• Interview with department manager or senior leadership
• Background check and offer finalization

The interview questions aim to assess your customer service skills, problem-solving abilities, communication style and relevant experience for the role. Both behavioral and situational questions are asked. The overall process can move quickly, with top candidates receiving offers shortly after the final round.

12 Common Extra Space Storage Interview Questions and Answers

Here are some of the most frequently asked Extra Space Storage interview questions along with tips on how to best approach your responses:

1. Why do you want to work for Extra Space Storage?

This is a common opener asked to gauge your interest in the company and the role. Interviewers want to hear that you’ve done your research about Extra Space Storage’s history, values, growth and opportunities.

I’m excited to work for Extra Space Storage because you care about new ideas and making sure your customers are happy in the self-storage business. Your purchases of technology like keyless entry and climate-controlled units have raised the bar. And your focus on convenient locations and giving back to the community fits with what I believe in. I’m really excited about giving great service and would love to help the company grow even more.

2. What makes you a strong fit for this position?

This question is meant to find out why you’re the best person for the job. Highlight your most relevant soft skills, experiences and qualifications.

Sample Answer: I believe I’m a strong fit for this Assistant Store Manager role because of my 5 years of experience in retail management. I’m skilled at building excellent customer relationships, resolving issues diplomatically, and driving sales through effective merchandising and promotions. I also have experience training and mentoring staff which will allow me to support my store’s team. With my bachelor’s degree in business, I understand concepts like inventory control, loss prevention and budget management that are key in this position. I’m excited to utilize my skills in customer service, communication and team leadership to deliver results for Extra Space.

3. How would you handle an angry or dissatisfied customer?

Extra Space Storage values customer satisfaction highly. This question tests your interpersonal skills and ability to think on your feet. Provide an example of resolving a difficult situation tactfully.

Sample Answer: If faced with an angry or dissatisfied customer, I would first listen attentively to understand their concerns without getting defensive. I’d empathize with their frustration and apologize for the inconvenience caused. If able to immediately resolve the issue, I would offer to do so as a priority. Otherwise, I would explain the steps or options to remedy the situation. I would make sure the customer feels heard, valued and knows we are committed to resolving matters to their satisfaction. I would follow up to ensure the issue was properly addressed. I understand the importance of turning difficult situations into positive outcomes.

4. This job requires much multitasking. How do you prioritize tasks?

Extra Space Storage employees often juggle multiple responsibilities. This question tests your organizational skills and ability to focus on the most business-critical matters.

Sample Answer: I prioritize tasks by importance and urgency. I identify key deliverables that have the biggest impact on customer service, sales or smooth operations. By focusing on mission-critical work first, I make progress on the company’s priorities and goals. If there is a mix of time-sensitive and urgent tasks, I complete the time-sensitive one first before the hard deadline. Then I move to the urgent matter. If the urgent task ends up taking longer than expected, I would communicate with stakeholders proactively and adjust other tasks and timelines accordingly. I find this approach works well to balance priorities and ensure nothing slips through the cracks.

5. How would you promote harmony among employees in a stressful work environment?

Extra Space Storage wants leaders who can strengthen morale and develop high-performing teams. Share examples of team-building or conflict resolution.

Sample Answer: I promote harmony by fostering open communication, building camaraderie and leading by example. If stress starts affecting team dynamics, I would hold one-on-ones or team meetings to address challenges and get suggestions. I find team bonding activities like monthly lunches help everyone connect on a personal level and build rapport. Recognizing employee contributions publicly during stressful times boosts morale. As a leader, I model collaborative behavior and calm demeanor during pressure. My ability to empathize has helped resolve disagreements between team members tactfully. These strategies help teams support each other, enhance cohesion and reduce stress through shared purpose.

6. What do you know about our company values and mission?

Make sure you visit the Extra Space Storage website to gain a solid understanding of their company culture and values before the interview. Mention values that resonate with you.

Sample Answer: From my research, I know Extra Space Storage cares deeply about customer satisfaction. Your mission to provide convenient, high-quality storage solutions comes across clearly in your 5-star approach emphasizing security, cleanliness, convenience and value. I really appreciate your core values around integrity, teamwork and innovation. Things like your charitable initiatives and sustainability efforts demonstrate your commitment to local communities. Your culture seems values-driven while empowering employees with training and technology to deliver excellent self-storage experiences. I would be excited to join a team with this purpose-driven and supportive environment.

7. Tell us about a time you went above and beyond for a customer.

Going above-and-beyond is key to the Extra Space Storage culture. Share examples that convey your dedication and creative problem-solving.

Sample Answer: When I worked at a department store, there was a customer who had ordered a bedroom set as a birthday gift for their son. Two days before the party, there were inventory issues and the order could not be fulfilled in time. The customer was extremely upset. Rather than accept the situation, I called a few other nearby stores until I found one that had the same bedroom set in stock. I coordinated with them to transport it to our store and made arrangements with the customer for pick-up on the morning of their son’s birthday. The customer was very grateful and relieved. Although it required effort outside my role, I wanted to make the party a success and deliver an exceptional experience. This is the level of ownership I would bring to Extra Space Storage.

8. How would you respond if a customer questioned our access fee charges?

Expect scenario-based questions testing your knowledge of company offerings and ability to address concerns professionally. Know key pricing and policies before the interview.

Sample Answer: If a customer questioned our access fees, I would first acknowledge their concern in a friendly manner. I’d explain that the access fees help cover costs associated with the state-of-the-art security technology we have invested in across our facilities to keep their belongings safe. These features include 24/7 video monitoring, motion-sensor lighting, individually alarmed units and more. I would highlight that our facilities are 4 times safer than homes and that the access fees ultimately benefit them. If they still have reservations, I would share information on any available promotions to offset initial costs. My goal would be to provide context on the value we aim to deliver through these fees.

9. How do you stay up-to-date with the latest best practices in self-storage facility management?

Extra Space Storage wants continuous learners who take initiative to improve. Demonstrate your self-motivation and commitment to excellence.

Sample Answer: I make it a priority to stay current on industry trends and best practices through multiple avenues. I read relevant blogs, magazines, and webcasts that publish the latest insights from self-storage experts and thought leaders. I’m a member of the Self Storage Association which provides access to research reports, training resources and networking events to exchange ideas. When I come across smart strategies other facilities are using, I take note on how we could implement those. I also leverage my connections in this industry to learn what’s working for their self-storage locations. Staying on top of emerging innovations and solutions helps me serve our customers better and contribute ideas that improve our operations.

10. Why should we hire you over other candidates?

This question allows you to recap your top strengths and achievements. Focus on one or two key selling points connected to the role.

Sample Answer: You should hire me because of my proven success generating sales and developing high-performing teams in retail environments. In my last role, I increased upsells by 15% within six months by training staff on product recommendations. My store also ranked second in customer satisfaction scores across 150+ locations. These results showcase my ability to drive metrics and service levels. In addition to my expertise, I bring tremendous passion for