A Complete Guide to Paying Your Florida Keys Electric Bill

How to Sign Up for Electronic Debit Program

To sign up, you can submit the Authorization Form online, by mail, or visit our office.

The following forms are available online. You may type directly into the form fields from your computer, then submit, save and/or print the form.

If you would like to request a paperless monthly energy bill, please complete the following form and select the SUBMIT REQUEST button. You can also call one of our customer service representatives at (305) 295-1090 or stop by our offices at 1001 James Street, Key West, to request to go paperless. Once processed, you will begin receiving your monthly energy bill via e-mail.

If you want to access the customer portal, please create your online profile/account today!

‍Thank you! If you have not received a confirmation email from KEYS within one business day, please contact KEYS’ Customer Service at (305) 295-1090 to ensure receipt.Oops! Something went wrong while submitting the form. If it continues, please reach out to KEYS customer service.First NameLast NameEmail Address Account Number*Service Address*Best Number to Reach MeThank you! If you have not received a confirmation email from KEYS within one business day, please contact KEYS’ Dispatch Center at (305) 295-1010 to ensure receipt.Oops! Something went wrong while submitting the form. If it continues, please reach out to KEYS customer service.First Name*Last Name*Email Address Account Number*Service Address*Best Number to Reach MeThank you! If you have not received a confirmation email from KEYS within one business day, please contact KEYS’ Customer Service at (305) 295-1090 to ensure receipt.Oops! Something went wrong while submitting the form. If it continues, please reach out to KEYS customer service.

You can pay your bill securely online HERE.

When paying your bill by mail, please send it to the address listed below:

For those customers who are not comfortable paying their bills online, KEYS’ TELELINK telephone system lets you pay your monthly bill securely by phone whenever it is convenient for you. Call (305) 295-1000 to get started. Please note that applicable Transaction Fee charges will apply.

Help KEYS maintain your current account information. The TELELINK system works best when the telephone number you are calling from to report an outage or pay your bill by phone is the same as the one that is reflected in your account.

Keys Energy Services offers you a fast and easy way to pay your monthly electric bill. The Electronic Debit Program automatically deducts your electric bill from your checking/savings account or credit/debit card monthly. You save the time of preparing your monthly payment and sending it in.

You can authorize Keys Energy Services and your bank to automatically debit the amount of your electric bill from your checking or savings account. Each month, the money is transferred from your account to our account about 2 business days before the due date on the bill.

You can also authorize Keys Energy Services to debit the amount of your bill from your credit/debit card (Visa, Mastercard, Discover, or American Express). Please note that applicable Transaction Fee charges will apply.

You’ll know the program is in place on your account when you see the statement “Do Not Pay” in the PAYMENT TYPE field on your bill.

To be eligible for the Electronic Debit Program, your account must be free of any returned items for insufficient funds for the last 12 months.

Additionally, for those customers signing up for residential electric service, if you sign up for the Electronic Debit Program simultaneously, your initial deposit fee will be waived.

How to Sign Up for Electronic Debit Program

To sign up, you can submit the Authorization Form online, by mail, or visit our office.

The following forms are available online. You may type directly into the form fields from your computer, then submit, save and/or print the form.

KEYS will accept your payment by check, money order, cash, or major credit card when you visit KEYS’ offices at 1001 James Street. FREE customer parking is available off Grinnell Street on the buildings north (back) side. Please note that applicable Transaction Fee charges may apply.

• Monday 8:00a-5:00p
• Tuesday 8:00a-5:00p
• Wednesday 9:00a-5:00p
• Thursday 8:00a-5:00p
• Friday 8:00a-5:00p

In addition to paying your bill online or by phone, you can pay using our bill pay kiosk or payment drop boxes. Click here for more information on the bill payment kiosk. Payment drop boxes are available for your convenience at 1001 James Street or in front of the Shops of Ships Way in Big Pine Key. You may drop your payment stub and check or money order in the drop boxes 24 hours a day. Cash should not be deposited.First Name*Last Name*Business NameService Address*Account Number (Found on Billing Statement)*Best Number to Reach Me*Email Address (Optional)

For customers who are having difficulty paying their monthly energy bill, the following programs and agencies may provide some assistance – pending qualification.

KEYS offers a Senior Citizen’s/Disabled American Veteran’s discount. To find out if you are eligible for this discount, visit https://www.keysenergy.com/discount/ or contact KEYS’ Customer Programs department at (305) 295-1080.

Monroe County Social Services may be able to help if you are having trouble paying your energy bill. They administer LIHEAP (Low Income Home Energy Assistance Program) and EHEAP (Elderly Home Energy Assistance Program). To find out if you are eligible, call (305) 292-4408. This program is open to income-qualified families and individuals who need help paying their utility bills, depending on funding availability. To find out if you are eligible, call (305) 292-4408 or visit their website at www.monroecounty-fl.gov/146/Community-Support-Services. Please click here to access the LIHEAP Application Packet.

Non-profit Agencies:

• Aids Help: Call (305) 296-6196
• American Cancer Society: Call (800) 227-9954
• Cancer Foundation of the Florida Keys: Call (305) 294-7300
• Catholic Charities: Call (305) 292-9790 in Key West
• Domestic Abuse Shelter: Call (305) 294-0824
• Salvation Army: Call (305) 294-0478

Please note that all agencies have different and specific qualification criteria.

Keys Energy Services is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you require any functionality or specific accommodation which you find is not immediately provided for on the website, please contact us so that we may promptly address your individual needs.

Monthly Electric Bill: Frequently Asked Questions

How is my monthly electric bill calculated?‍

There are several components that comprise Keys Energy Services’ (KEYS) monthly electric bill.

If you are a residential customer, they include: the Energy Charge; the Power Cost Adjustment; the Customer Charge; the Storm Surcharge and the Gross Receipts Tax.

If you are a small commercial customer, they include: the Energy Charge; the Power Cost Adjustment; the Customer Charge; the Storm Surcharge, the Sales Tax and the Gross Receipts Tax.

If you are a large commercial customer, they include: the Energy Charge; the Demand Charge; the Power Cost Adjustment; the Customer Charge; the Storm Surcharge, the Sales Tax and the Gross Receipts Tax.

All customers are charged a Storm Surcharge.

What is KEYS Energy Charge (also referred to as the Base Rate)?‍

The Energy Charge is a fixed charge and is the cost to provide service to customers.

The Energy Charge for each class of customer is:

• Residential – $0.1107 per kilowatt-hour* (kwh)
• Small Commercial – $0.1287 per kilowatt-hour (kwh)
• Large Commercial
• $0.1287 per kilowatt-hour (kwh) for the first 5,000 kwh
• $0.1069 per kilowatt-hour (kwh) for all additional kwh
• Large Commercial Primary – $0.0965 per kilowatt-hour (kwh)

What is the Demand Charge?

Large non-residential customers are billed for their demand for electricity along with the kWh used. Demand is measured in kW. The demand is the highest amount of electricity required at any one given time. Billing Demand is not applicable to residential and small commercial customers.

The Demand Charge for Large Commercial Customers is:

• $0.00 per kW- First 20 kW
• $12.50 per kW- All additional kW

The Demand Charge for Large Commercial Primary Customers is:

What is the Power Cost Adjustment (PCA) Charge?

The actual cost of power does not always match the cost of power built into the Energy Charge.  When power costs fluctuate above or below the cost recovered by the Energy Charge (currently $62.20/1,000 kwh), KEYS passes the increase/decrease along to customers via the PCA.‍

What determines the PCA rate?

KEYS purchases all of its power from the Florida Municipal Power Agency (FMPA). Power costs from FMPA fluctuate month-to-month with the cost of energy and with the “true up” from the previous month.  Your power comes from a variety of generation sources, including natural gas, coal, nuclear and solar.  As a result, the PCA does not directly correlate to change in any specific fuel market.

Who sets the Energy and PCA charges?

The Utility Board sets the rate structures of both the Energy Charge and the PCA. The Florida Public Service Commission (FPSC), which regulates all electric utilities in Florida, then reviews and approves the rate structure. The Energy Charge is set by the Utility Board following Public Hearings, and the PCA is set by KEYS’ General Manager & CEO based on past, present and projected power costs.

What is the Customer Charge?

The Customer Charge is a fixed amount charge to recover costs incurred regardless of energy consumption. These costs include operation and maintenance costs of transmission and distribution systems, tree trimming, meter reading and customer service.

The Customer Charge for each class of customer is:

What is the Storm Surcharge?

The Storm Surcharge is a $1.35 charge per 1,000 kWh of consumption assessed to all customers monthly to fund KEYS’ Disaster Reserve and Mitigation Fund. By resolution, the Disaster Reserve and Mitigation Fund was established to fund liabilities incurred as a result of a disaster, such as a hurricane.

What are Gross Receipts Taxes?

A 2.56-percent tax on the gross receipts of electric, gas, and telecommunications utilities in the State of Florida and is recovered from all customers, regardless of tax-exempt status. Gross Receipts Tax revenues are used for public education capital outlay funding (chapter 12B-6, Florida Administrative Code).

What can I do to reduce my monthly electric bill?

Take steps to conserve energy and reduce your consumption, log on to www.KeysEnergy.com and click on the “Growing Greener Every Day” icon for ideas to get started.

*A kwh is a common unit of electric energy consumption, and the basic unit of electric energy. For example, ten 100-watt light bulbs burning for one hour use one kilowatt-hour.

Florida residents struggle to pay rising electric bills

FAQ

How do I pay my Florida Keys Electric by phone?

Call (855) 940-4007 to pay by phone using FKEC’s free, secure phone payment system available 24/7. Have your account number handy. You can pay with a checking account or a credit or debit card, and there are no extra fees or menus to figure out.

How does the Florida Keys get electricity?

FKEC is a distribution cooperative that takes care of a 138,000-volt transmission line that brings electricity to the Florida Keys from the mainland. FKEC purchases nearly 100% of its energy needs from Florida Power & Light (FPL). Generators in Marathon and FKEC’s two solar arrays also contribute to our power supply.

How much is electricity in Key West?

How do I pay my West Florida electric bill by phone?

Call (855) 699-3322/(855)-MYWFECA to use the co-op’s automated system to pay your bill. You can also call our office to make payments.

How do I contact Florida Keys Electric Cooperative?

Call (305) 852-2431 or (800) 858-8845 to get in touch with us or use our employee portal. You can also find us on Facebook and Twitter. © Copyright Florida Keys Electric Cooperative A Powerful Creation.

How does keys bill payment kiosk work?

The kiosk is operated by a simple touch screen with easy-to-understand instructions. Simply follow the onscreen prompts. KEYS’ bill payment kiosk accepts cash, check, debit, and credit cards. If using cash, the kiosk only accepts bills. It will not accept coins and it does not dispense change. Any overpayments will be applied to your account.

Does keys offer free payment options?

There are several free ways to pay at KEYS. Why did KEYS start charging a transaction fee? In 1998, KEYS started accepting credit card payments from customers and paid the fees that came with them. As the program grew in popularity, so did the cost of transaction fees.

What payment methods does fkec accept?

FKEC takes Visa, MasterCard, Discover, and American Express. After a quick, one-time registration process, you can see and pay your bill, see your account history and usage, set up autopay and paperless billing, and change your contact information. Visa, MasterCard, American Express, Discover and electronic checks accepted.

How do I pay at fkec?

Visa, MasterCard, American Express, Discover and electronic checks accepted. Call (855) 940-4007 to pay by phone using FKEC’s free, secure phone payment system available 24/7. Have your account number handy. You can pay with a checking account or a credit or debit card, and there are no extra fees or menus to figure out.