How to Pay Your Utility Bill with Florida Public Utilities

Paying your monthly electric natural gas or propane bill is easy when you have the right tools. Florida Public Utilities (FPU) offers convenient online, phone, and in-person payment options to over 35,000 customers across Florida. Read on to learn the details about setting up an account, understanding your bill, avoiding late fees, and more.

Ways to Pay Your Florida Public Utilities Bill

FPU has several payment methods to choose from each month

• Online – Pay through your EZ-Pay account portal using credit/debit cards or bank draft.

• Phone – Call the automated payment line anytime or set up recurring payments.

• Mail – Send a check or money order to FPU using your bill stub.

• In Person – Visit an authorized walk-in payment center to pay by cash or card.

• Retail Locations – Bring your bill barcode to pay with cash at approved stores for no fee.

• AutoPay – Set up automatic monthly payments from your bank account on your bill’s due date.

Review your options to pick the most convenient way to pay each month. FPU’s online EZ-Pay system provides the most features for account management and paperless billing.

Setting Up an Online EZ-Pay Account

Creating an online account is simple and gives you 24/7 access to billing and payment tools. Here are the steps:

1. Go to fpuc.com/customer-care/ez-pay and select “EZ-Pay Now.”

2. Click “New Customer Registration.”

3. Enter your account number, email, phone number, and password.

4. Accept the terms of use.

5. Click “Register Now.”

Once your EZ-Pay account is created, you can log in to view balances, see past bills, set up AutoPay or one-time payments, go paperless, and more. It’s the most convenient way to manage your utility billing.

Understanding Your Utility Bill

When you receive your monthly statement from FPU, here are the key sections to review:

• Account Summary – Shows previous balance, payments received, and total amount due.

• Usage History – Lists utility usage for the month and any rate changes.

• Current Charges – Breaks down the itemized costs for electric, gas, and other charges.

• Messages – Highlights any account notices, delivery updates, or customer programs.

• Bill Stub – Detach and return this portion with mailed check payments.

Knowing how to read your utility bill helps avoid surprises each month. Reach out to FPU customer service with any bill questions.

When and How to Pay Your Utility Bill

FPU bills for electric, natural gas, and propane service are issued monthly. Payment is typically due within 15-20 days of the billing date. The exact due date is printed on each bill.

Pay right away through your online account, by phone, at an authorized payment center, or by mailing your check using the return envelope. For mail payments, allow 7-10 business days for arrival by the due date.

Late payments after the due date incur a 1.5% penalty fee. Failure to pay may result in service disconnection with proper notice. Avoid late fees and disruption by paying on time.

AutoPay and Paperless Billing

Two great ways to stay on track with your utility bill payments are enrolling in AutoPay and paperless billing.

With AutoPay, your monthly bill amount is automatically paid from your bank account on the due date. No more remembering when to pay.

Going paperless means receiving bills electronically instead of by mail. This saves resources while keeping all of your account details in one place through your online EZ-Pay account.

Payment Assistance Programs

FPU offers payment assistance if you are struggling to pay your utility bills:

• Payment Arrangements – Set up an agreed upon payment plan for past due balances.

• LIHEAP – Provides credits to utility bills through the federal Low Income Home Energy Assistance Program.

• Project Care – Helps pay electric bills for seniors or families in need. Apply through the Salvation Army.

Discuss these and other options with an FPU customer service agent if you are facing financial hardship. Don’t let past due bills pile up before asking for help.

Moving and Service Requests

When moving to a new home or apartment in an FPU service area, you’ll need to set up new utility service by contacting customer support. This initiates a service order to connect power at your new residence.

Give at least 3-5 days notice before your move-in date to ensure uninterrupted service. You may need to pay a deposit based on credit screening.

To cancel service when moving out, similarly notify FPU 3-5 days ahead of time and provide a forwarding address. Your final bill will follow after disconnection.

For any service requests, emergency repairs, or account changes, FPU’s customer care team is available:

Phone: 1-800-427-7712

Email: [email protected]

Website: https://fpuc.com/contact-us/

Reach out for billing questions, payments, new service setup, outage reporting, and more utility-related needs.

Paying Your Utility Bill on Time

As an FPU customer, pay close attention to monthly electric, natural gas, and propane bills. Sign up for convenient online account access, understand your charges, and pay each bill by the stated due date. Learn about money-saving programs like AutoPay and paperless billing. With multiple payment options, there’s no reason to pay late fees or risk disconnection of your essential utility services. Stay up to date on your account status and make payments on time every month with Florida Public Utilities.