See online, drive-through and 24-hour drop box options in the tabbed table below, plus more online service options in NEWS. For questions or comments about your water, sewer or stormwater bill, call CityLink 311 or 336-727-8000, or email CityLink.
You can make a one-time payment using a credit card (Visa, Mastercard, Discover) or electronic check.
Pay by bank draft to automatically deduct the amount of your bill from your bank account each billing cycle.
Paying your water and sewer bill in Forsyth County is easy when you use the online payment system This allows you to view your bill and make a payment 24/7 without having to call or visit the Forsyth County Water and Sewer department office. In this article, I’ll walk you through everything you need to know about paying your Forsyth County water and sewer bill online.
How Often Do You Get A Water And Sewer Bill In Forsyth County?
If you are a Forsyth County resident or business owner with water and/or sewer service, you can expect to receive a bill approximately once per month. The meters are read every 28-32 days, and bills are generated 1-2 weeks later.
Since meter reading dates change every month, so will the date your bill is due. There are, however, 20 days from the date of billing to pay before late fees are charged.
When Can You Pay Your Water And Sewer Bill Online?
It’s great that you can pay online at any time of the day or night.
The online payment system allows you to
- View your latest bill
- Check your account balance
- Make a one-time payment
- Set up recurring payments
- Pay by credit card, debit card, or e-check
You can pay your bill at any time, like early in the morning, during your lunch break, or late at night. You don’t have to call or come into the office during business hours.
How To Pay Your Water And Sewer Bill Through The Forsyth County Website
Paying online is a simple process that takes just a few minutes. Follow these steps:
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Click on “Pay My Bill”
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Enter your account number and 4-digit PIN
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Review your balance and due date
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Enter payment amount
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Select payment method
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Enter card or bank account information
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Verify details and submit payment
Once submitted, your payment is immediately processed. You’ll receive a confirmation email with details of the transaction. Payments made before 11:59pm are credited to your account that same day.
Payment Methods Available Online
The Forsyth County online payment system gives you several options:
- Credit/Debit Card: Visa, MasterCard, American Express, Discover
- E-Check: Use your checking or savings account
Both options are secure and take just moments to complete. You’ll need your card or bank account number and routing number.
There are no signup fees or extra costs to pay online. The county does not charge convenience fees for online payments.
Auto-Pay and Recurring Payments
Tired of having to remember to pay your bill each month? Sign up for auto-pay or scheduled recurring payments.
With auto-pay, the amount you owe is charged to your credit card or bank account on the 1st of every month.
Recurring payments let you select the amount and date to pay each month. Just remember to update any card expiration dates.
Set it and forget it! Auto-pay or recurring payments ensure your bill is paid on time every month.
What If You Miss The Due Date?
If you forget to pay your water and sewer bill, a 10% late penalty will be added if payment is not received within 20 days from the billing date.
In addition to late fees, your service may be disconnected if your bill remains unpaid. Reconnection fees will also apply if service is interrupted – currently $50 during business hours or $100 after hours/weekends.
Avoid late fees and service interruptions by paying on time! Set up auto-pay or schedule recurring payments so your bill is never late.
Can You Pay At The Office?
While the online system is the easiest way to pay, you can also pay your water and sewer bill in person at:
Forsyth County Administration Building
110 E Main St #150
Cumming, GA 30040
Payments are accepted:
- Monday – Friday, 8:30am – 5:00pm
- You can utilize the night drop box if after hours
Just make sure to allow enough time for mailed payments to be received by the due date. Online payments are instant, avoiding any mail delays.
What If Your Service Has Been Disconnected?
If your water service has already been turned off due to an outstanding balance, you MUST contact the business office at 770-781-2160 after paying online. Online payments alone will NOT restore disconnected service automatically.
A customer service rep must verify payment and then issue a reconnect order. Your meter will then be unlocked within 1 business day. Make sure to call as soon as possible after submitting payment!
Conservation Water Rates In Forsyth County
An important thing to note is that Forsyth County uses conservation water rates, also called tiered pricing.
This means the amount you pay per 1,000 gallons increases the more water you use. It’s designed to encourage efficient water usage and discourage waste.
Here are the residential water rates as of January 2024:
- Tier 1 (1,000 – 6,000 gallons): $4.16
- Tier 2 (6,000 – 12,000 gallons): $5.62
- Tier 3 (12,000 – 24,000 gallons): $7.88
- Tier 4 (24,000 – 36,000 gallons): $11.18
- Tier 5 (over 36,000 gallons): $16.21
So you’ll want to be mindful of your usage and avoid moving into those higher pricing tiers whenever possible. Conserving water will save you money on your bill!
Viewing Your Billing History and Usage
When you log into your account on the Forsyth County Water & Sewer website, you can view your last 12 months of billing history and meter readings.
This allows you to monitor your usage over time. You can also access historical averages comparison charts.
Tracking this info enables you to better understand your consumption patterns and highlights any spikes that may indicate leaks or other issues.
Usage awareness promotes conservation and helps avoid getting hit with higher tier rates. Be an informed consumer!
In Summary
- Bills are sent monthly and due within 20 days
- Pay anytime 24/7 using the online payment system
- Avoid late fees by paying on time
- Set up recurring or auto-payments for convenience
- Watch your usage to avoid higher tier pricing
- Contact the office if service is disconnected
- Monitor your usage through the online portal
Option 2: Use Your Bank’s Online Bill Pay Service
Go to your bank’s website and log into your account to set up recurring electronic payments. Directions and policies vary by bank, so contact your bank if you need any help.
- Find the windowed envelope included with your bill.
- Put the bottom part of your bill and a check or money order in the envelope. No cash is accepted.
- Drop the envelope in any mailbox.
If you can’t find the windowed envelope, you can mail your payment and the bottom part of your bill to this address:
City of Winston-Salem Revenue Collections PO Box 2756 Winston-Salem, NC 27102-2756
Option 1: Fill Out Automatic Draft Authorization Form (PDF)
Include the printed, completed form and a voided check with your bill payment. Your next new bill will be processed for draft payment ten days after the bill date. You will continue to receive statements by mail.
If you cannot print this form, you can request a copy by calling 336-727-8000 or stopping by the City of Winston-Salem Revenue Office, Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121, Winston-Salem, NC 27101.
Problems at Forsyth County water plant | FOX 5 News
FAQ
What is the average water bill in Forsyth County?
According to the 2018 Forsyth County Water and Wastewater Rate Study, approximately 80 percent of residential customers consume water at the Tier 1 level, with a typical monthly water bill that’s less than $30.
How do I report a water leak in Forsyth County?
Water & Sewer Emergency Contact To report a water-related emergency (such as low water pressure, a water outage, a broken water main, or sanitary sewer overflow) outside of business hours or on weekends/holidays, call (770) 781-2160.
What is the phone number for Winston Salem water bill?
Contact Us. Have a question about paying your water bill or prefer to pay via the phone system? Call 336-727-8000.
How do I contact Forsyth County water & sewer?
About Water & Sewer Our mission is to provide Forsyth County with the highest quality of water and sewer service through progressive leadership and environmental stewardship. Contact Scott Adams Director Phone: (770) 781-2160 Fax: (770) 781-2163 Location Forsyth County Department of Water and Sewer 110 E. Main St. , Suite 150.
Does Forsyth County have a water rate structure?
In order to encourage people to use less water, the Forsyth County Department of Water and Sewer has set up the 5 tiered rate structure shown below for residential meters. Residential water consumption monthly rate schedule (per 1,000 gallons) effective January 1, 2024 to December 31, 2024. Paying water bills information.
What is WaterSense & WSFC utilities?
WaterSense, a voluntary partnership program sponsored by the U. S. Environmental Protection Agency (EPA), is both a label for water-efficient products and a resource for helping you save water. WSFC Utilities became a partner in March 2020 with participation in the annual Fix a Leak Week campaign.
