How to Pay Your Fox Metro Bill: A Comprehensive Guide

Paying your water bill on time every month is crucial for uninterrupted service. Fox Metro offers various convenient payment options to fit every schedule and preference. This guide will outline the different ways to pay your Fox Metro water bill, from online payments to mailed checks and more.

Follow these tips to easily pay your bill each month and avoid late fees or service interruptions

Overview of Fox Metro Payment Methods

Fox Metro aims to make paying your water bill stress-free, Below are the main ways you can pay each month

• Online payments and account management

• Walk-up payments at Fox Metro facility

• Phone payments and automated system

• Mailed checks or money orders

• AutoPay for automatic withdrawals

• In-person payments at your city or village

• Cash payments at authorized retail locations

Read on for step-by-step instructions on utilizing each hassle-free payment method.

Paying Online Through Fox Metro Website

The fastest and most convenient way to pay is through the Fox Metro website. To pay online:

1. Go to www.foxmetro.org and click on “Pay My Bill.”

2. If new, click “Create an Account” to set up your login.

3. Log in with your username and password.

4. Select your account and click “Make Payment.”

5. Enter your payment details and submit.

You can also go paperless, set up AutoPay, view billing history, and manage account details online. Online payments avoid mailing delays and offer 24/7 access.

Walk-Up Payments at Fox Metro Facility

To pay your water bill in person with cash, check, or credit card, visit the Fox Metro facility at:

682 State Route 31
Oswego, IL 60543

The billing department is open 8am to 4:30pm, Monday through Friday, except on holidays. An after-hours drop box is also available for check or money order payments in a sealed envelope.

When making walk-up payments, be sure to:

• Have your billing account number ready

• Bring acceptable payment types like cash, check, or credit/debit card

• Obtain a printed receipt for your records

In-person payments allow you to talk through any billing issues face-to-face with Fox Metro staff.

Paying by Phone

To pay your water bill over the phone, you can call:

• 1-855-548-2896 for the 24/7 automated payment system

• 630-301-6881 from 8am to 4:30pm on weekdays to speak with a representative

When paying by phone:

• Have your Fox Metro account number and “PIN” code ready

• Enter your credit/debit card or checking account information

• Receive a confirmation number at payment completion

Phone payments offer convenience when you can’t pay online or need to speak with someone.

Mailing a Check or Money Order

To send your payment by mail, send checks or money orders to:

Fox Metro WRD
PO Box 160
Aurora, IL 60507-0160

With mailed payments:

• Include your account number on the check or order

• Mail at least 7 days before your due date

• Watch your bank statements to ensure the check clears

While slower than electronic payments, mailing physical checks gives you a paper trail.

Setting Up AutoPay with Fox Metro

For automated payments directly from your bank account every month, enroll in AutoPay through Fox Metro.

To set up AutoPay:

1. Log into your online account and access billing details.

2. Click on “AutoPay” and enter your bank account information.

3. Choose a payment date and confirm your enrollment.

4. Check your account to ensure payments are processed as scheduled.

With AutoPay, your water bill is paid on time without the monthly hassle. Update your account details if your bank information changes.

Paying at Your Local Village or City

Some towns allow paying your Fox Metro water bill directly at your village or city facility. Contact your municipal provider to ask about in-person payment options in your community.

If available, you can visit the local office to pay by cash, check, or credit card. Have your Fox Metro account number ready for faster processing.

Paying in Cash at Retail Locations

For added flexibility, Fox Metro allows cash payments at retail stores like Walmart, 7-11, and Ace Hardware. Here’s how it works:

• Receive a payment voucher from Fox Metro

• Take the voucher to a participating retailer

• Pay your water bill amount with cash at the register

• Keep the voucher as your receipt

Cash payments at retailers offer another way to pay if you prefer not to use bank accounts. Contact Fox Metro to learn more about available retail payment locations.

Avoid Late Payments and Fees

Pay your Fox Metro water bill on time every month to avoid penalties like:

• Late payment fees of 1.5%

• Water service shutoff

• Credit impacts for delinquent accounts

Set reminders for your due date, leave wiggle room for mailed checks, and utilize automatic payments to stay on track. Keep your contact information updated with Fox Metro so you don’t miss notices.

Get Payment Assistance Through Fox Metro

If you’re struggling to pay your water bill, Fox Metro provides programs to help, including:

• Payment plans to spread out your balance

• One-time bill assistance for hardships

• Low-income discounted rates

• Senior citizen and disability discounts

• Temporary suspension of water shutoffs

Don’t hesitate to call Fox Metro at 630-301-6881 to explain your situation and determine your best payment solution. Communication is key to maintaining service.

Paying Your Fox Metro Bill is Simple

As you can see, Fox Metro offers various payment options like online, phone, mail, AutoPay and more. Choose the methods that fit your needs each month. Setting reminders and utilizing automation helps prevent missed payments.

Contact Fox Metro’s team for personalized assistance managing your water bill. Consistently paying on time keeps your water flowing!