If you live in Franklin County, North Carolina, you likely receive your water and sewer services from Franklin County Public Utilities. Read below for a full guide on how to pay your Franklin County utility bill online, by phone, mail or in person
Franklin County Public Utilities provides water and sewer services to over 20,000 residential and commercial customers across the county. They are dedicated to supplying safe, reliable utilities through state-of-the-art infrastructure and treatment.
As a customer, you are responsible for paying your monthly Franklin County utility bill on time to avoid penalties. Learn about all your payment options:
Pay Online
The fastest way to pay your Franklin County water/sewer bill is online through their secure payment portal. Follow these steps:
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Go to the online payment website
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Click on “Pay Bill” and enter your account number and last name.
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Select payment amount and enter credit/debit card details.
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Review payment info and submit.
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Payment will process instantly – receive email confirmation.
Pay anytime 24/7 for immediate posting. Setup autopay or make one-time payments.
Pay by Phone
Call Franklin County Public Utilities at (919) 496-3185 to pay your utility bill over the phone. Have these ready:
- Account number
- Credit/debit card details
- Payment amount
A representative will guide you through automated system. Takes just a few minutes.
Pay by Mail
Mail a check or money order to:
Franklin County Public Utilities
PO Box 269
Louisburg, NC 27549
Write your account number on the check. Allow 7-10 days for delivery and processing.
Pay in Person
Visit the Franklin County Public Utilities office at 233 Highway 39 South in Louisburg to pay in person.
Make a cash, check, or card payment and get instant confirmation. Open weekdays 8am-5pm.
Set Up Automatic Payments
For hands-free convenience, enroll in auto pay to have payments automatically debited from your bank account each month.
To begin:
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Call (919) 496-3185 to enroll over the phone.
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Provide bank account information and confirm amount.
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Payments will be withdrawn monthly on your due date.
Avoid Late Fees
Pay your Franklin County utility bill on time each month to avoid penalties like:
- 10% late fee on overdue balance
- Water service disconnection for non-payment
- Additional deposit to restore service
Set payment reminders and consider autopay to prevent missed payments.
Contact Franklin County Utilities
If you have any questions or issues related to your utility bill or service, contact customer support:
- Call (919) 496-3185
- Email at [email protected]
- Visit office at 233 Highway 39 South
Reach out by phone, email or in person weekdays during business hours.
Payment Processing Fees
Note that Franklin County charges processing fees for certain payment methods:
- Online and phone payments – $2.00 fee
- Debit card payment – $3.50 fee
- Credit card payment – 2.45% of payment amount
Cash or check payments do not have a fee. Consider your options to avoid unnecessary fees.
Manage Your Account Online
Create an online account through Franklin County’s payment portal for convenient access to:
- Pay bills any time
- View balance and due date
- Check payment history
- Monitor water usage
- Go paperless with eBills
Your online account allows you to fully manage bills and track payment details 24/7.
Franklin County Public Utilities
Some key facts about Franklin County Public Utilities:
- Provides water and sewer services
- Operates 7 water plants and 14 sewer plants
- Maintains over 900 miles of water mains
- Serves over 20,000 residential and commercial customers
- Water testing exceeds all federal and state standards
Pay your utility bill on time to support these critical services and infrastructure across Franklin County.
Review Bill Pay Options
- Pay online 24/7
- Call in to pay by phone
- Mail in check payments
- Pay in person at office
- Setup automatic bank withdrawals
Check your balance online and choose the most convenient payment method each month. Keep your account in good standing to avoid fees or disruption.
Public Utilities Director
NOTICE OF PUBLIC HEARING
The Franklin County Board of Commissioners will meet on Monday, January 6, 2025, at 7:00 p.m. in the Franklin Plaza Training Room, 279 South Bickett Boulevard, Louisburg, NC 27549, for the purpose of holding a legislative hearing on a proposed Utility Development Agreement. Parties to the Agreement are the County, James T. Moss, Jr., William H. Moss, David B. Moss and JTM Properties, LLC. The property subject to the Agreement is known as Rolling Meadows, a contemplated 1,033 single family, multi-family and commercial improvements on 342 +/- acres at Fleming Road and Hicks Road in Youngsville, NC (Parcel ID#s 005822 [PIN 1853-92-4215] and 004268 [PIN 1853-72-2691]). A copy of the Agreement, including all exhibits, can be obtained here .
Dozens offer to help Franklin County woman who can’t pay water bill
How do I E-Bill my Franklin County water bill?
The Franklin County Water System is happy to let you know that our quick and easy E-Bill notification for water bills is now live. Please complete the Customer Information Update Form (link below), email us at water@franklincountyga. gov, or come by the office. The electronic bill will be sent to your email on the day the water bills are processed.
How can I pay my Lincoln water bill?
The bill can be paid online, by mail, or in person at the County/City building. You can also set up automatic bank payment. Lincoln’s water source is groundwater that is naturally high in quality. To learn more about payment methods, visit the Lincoln Water System website. Wise use of water is a good idea for many reasons.
How can I make a payment to the city of Franklin?
The white Drop Box with the City of Franklin logo is next to the First Horizon Bank drive-thru on the side of the 2nd Avenue Parking Garage. This is where you can send money to the city of Franklin. Accepted forms of payment include check, credit card, money order, and bank draft (requires sign up in advance).
How long does it take to get a water bill in Franklin?
The first water bill in Franklin is issued approximately 30 – 45 days after connection. Water Meters are read and service is billed monthly. Sewer is billed based on water delivered. The City of Franklin does not adjust water or sewer bills for lawn sprinkling. Bills must be paid on or before the due date shown to obtain the net rate (without penalty).
Can I pay my bills online?
You can pay with Visa, MasterCard or Discover credit card or debit card. Accessibility – You can pay bills any time, from anywhere, as long as you have Internet access. You can also view payments, bill history, and consumption data. * Payments made online will be credited the next business day.
How many miles of waterline does Franklin County have?
About the Franklin County Water Department: We have installed about 261 miles of water lines across Franklin County, and that number keeps going up. We are a groundwater system, which means that the water we provide comes from wells in the ground all over the county.
