It can be hard to remember to pay your water bill on time. But it doesn’t have to be that way because the Gainesville Water Department makes it easy to pay. Discover how to quickly and easily pay your water bill by reading on.
Overview of Gainesville Water Department
The Gainesville Water Department serves the people and businesses of Gainesville, GA with water. Their goal is to provide safe, reliable drinking water to the community.
The water department offers various payment options to make it convenient for all customers to pay their water bill on time You can pay online, by phone, by mail or in person Gainesville Water Department also has resources to help customers understand their bill and manage their water usage.
Payment Options for Your Water Bill
Here are the main ways you can pay your water bill to Gainesville Water Department:
Pay Online
The easiest way to pay your water bill is online through the Civic Pay Online portal. You can either make a one-time payment or set up recurring automatic payments.
To begin, go to Civic Pay Online and click on “Register Now” to make an account. You’ll need your account number and an email address. After you sign up, you can always log in to see how much you owe and pay by debit or credit card or e-check.
Online payments are fast, secure and you can get confirmation emailed to you instantly. You can also opt to receive paperless billing by going green with e-bills.
Pay by Phone
To pay by phone, call Gainesville Water Department at 770-535-6878. You can use your checking account or a credit or debit card to make a payment by calling customer service Monday through Friday from 8 a.m. to 5 p.m.
This option is best if you prefer talking to someone directly or don’t want to mess with technology. But keep the limited service hours in mind.
Pay by Mail
If you would rather mail in a physical check, you can send your payment to:
City of Gainesville
757 Queen City Parkway
Gainesville, GA 30501
Be sure to include your remittance slip from your water bill so your payment is applied correctly. Allow enough mailing time for your check to be received by the due date.
Pay in Person
You can also pay your water bill in person at the Gainesville Water Department office located at:
757 Queen City Parkway
Gainesville, GA 30501
Their office is open 8am-5pm, Monday to Friday. You can pay with cash, check or credit/debit card at the front lobby, drive-thru window or walk-up window. After hours, use the night deposit box to drop off your payment.
Other Helpful Resources
Along with flexible payment options, Gainesville Water Department offers a few other resources to assist customers with their water service:
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Online Account Management – Once you create an online account, you can manage notifications, view past bills and check your balance.
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Bill Calculator – Estimate your bill costs in advance with the residential bill calculator.
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Special Programs – Qualify for programs like Help 2 Others to assist low-income households.
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Water Use Portal – Monitor your daily household water usage through this portal.
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How To Read Your Bill Guide – This outlines what the different sections of your bill mean.
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Leak Adjustment Form – File this form if you discover a leak to request an adjustment.
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Update Contact Info Form – Change your mailing address, email or phone number if needed.
Keeping Your Water Service Uninterrupted
By taking advantage of Gainesville Water Department’s payment options and resources, you can avoid service interruption from an unpaid bill. Be sure to pay your water bill by the due date each month. If you’re ever unable to pay on time, contact customer service right away to discuss arrangements.
For new service, visit the Applications and Forms page to download the application. There is a meter purchase fee. Transferring or stopping service also requires submitting a simple form.
Overall, Gainesville Water Department aims to provide excellent customer service along with quality water service to the community. Paying your bill on time is an important part of keeping your household water flowing. Use the online portal for a quick payment experience, or explore the other convenient options.
A message from the director
Its our goal at the Gainesville Department of Water Resources (DWR) to provide customers with an outstanding level of service and to ensure that Gainesville and Hall County residents have a continuous supply of the highest-quality water and sanitary sewer service available. We consistently strive to meet the demands of our increasingly growing population while maintaining customer service and keeping our rates as low as possible.
DWR is the winner of many state and national awards for quality and operations. We take pride in these achievements and look forward to continued excellence through dedication, education and preservation of our most precious resource – water. Our knowledgeable staff is here to help you. Please let us know if we can be of assistance.
Water & Sewer Rates
To update your contact information, click here
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Linda MacGregor
Director Contact Linda MacGregor
- Getting in touch with Water Resources: 757 Queen City Parkway, Gainesville, GA 30501; directions: 757 Queen City Parkway, Gainesville, GA 30501; mailing address: P O. Phone number for customer service: 770-535-6878 Fax number for customer service: 770-538-2414 Hours: 8:00 a.m. to m. to 5:00 p. m. Drive-thru, walk up window and lobby. For emergencies (evenings, weekends, and holidays), call 770-535-6877. To call before you dig, call 1-800-282-7411. For the directors’ office, call 770-538-2400 or fax 770-535-5634.
Jackson Water and Sewer workers linked to helping customers cheat water bills
How do I contact Gainesville Department of water resources?
Have Questions? If you have questions about your water or sewer bill, Gainesville Department of Water Resources customer service representatives can be reached at 770-535-6878 from 8 a. m. – 5 p. m. Monday-Friday. Payments are due within 20 days of the bill date.
Does Gainesville have a water bill estimator?
The City of Gainesville offers residential users a water and wastewater bill estimator calculator, available here. Wastewater rates are not applicable for Hall County, Braselton, Flowery Branch or Oakwood customers. For assistance, please contact Customer Service.
How much does it cost to get water service in Gainesville?
People who want to get water service for their business must first get a certificate of occupancy from the permit office. The account initiation fee of $53. 97 is required plus a deposit based on the meter size located at the site. We require one day’s notice for connection of water service. The City of Gainesville is going green!.
How much does it cost to open a Gainesville water account?
The account initiation fee of $53. 97 is required plus a deposit based on the meter size located at the site. We require one day’s notice for connection of water service. The City of Gainesville is going green! You can now ask Customer Service to have your monthly utility bill emailed to you, so you don’t have to wait.
How do I create a Gainesville water account?
If you already have an account, you just need to login to the City of Gainesville Water site. City of Gainesville Water accepts credit cards, debit, and direct deposit. Click here to login. Want to make a new account? You can do that on the website for the City of Gainesville Water.
How do I Stop my Water service in Gainesville City?
When you move out of a home in Gainesville City, you’ll need to stop your water service with the City of Gainesville Water, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.
