Paying Your Utility Bill Made Simple with Gallatin Public Utilities

Having reliable electric, water, and telecom services is essential for residents of Gallatin, TN and the surrounding county. Gallatin Public Utilities works hard to provide these utilities at reasonable rates. Read on to learn about the easy ways you can pay your Gallatin Public Utilities bill each month.

About Gallatin Public Utilities

Gallatin Public Utilities (GPU) is the municipal utility provider owned by the city of Gallatin, TN. They deliver electric, water, wastewater, and broadband services to over 24,000 customers in Sumner County.

Some key facts about Gallatin Public Utilities

Formed in 1939 to purchase the privately owned Gallatin Electric System.
Over 200 employees service 370 square miles.
Maintains infrastructure including 500 miles of power lines
Sources power from TVA and Appalachian Power.
Treats over 2 billion gallons of drinking water annually.
Constructed a state-of-the-art wastewater facility in 2005.

Why Paying Your Utility Bill Matters

By paying your Gallatin Public Utilities bill in full and on time every month, you help support:

System operation, maintenance, and improvements
Adequate power supply and distribution
Clean, reliable drinking water
Proper wastewater treatment
Expanding broadband access
Customer service and administrative functions
Community support programs

Your payment allows GPU to cover costs so they can continue providing essential utilities that power your home and community.

Overview of Payment Options

Gallatin Public Utilities offers a range of payment options to fit any schedule or preferences:

Pay Online

The most popular option is paying through SmartHub, the online customer portal. You can pay with a bank account, credit card, or debit card.

Pay by Phone

Call the interactive voice response line at 615-452-5400 to make quick phone payments.

Pay by Mail

Mail in a check or money order using the return envelope provided with your monthly bill.

Pay in Person

Visit the GPU office during business hours to pay by cash, check, or money order.

Pay at Kiosk

Use the self-service kiosk located in the GPU lobby to make payments by cash or card.

Bank Draft

Choosing the Best Method for You

With so many options, you can pick the payment method that fits your situation the best:

Online payments – Fast and convenient with 24/7 access. Saves stamps and checks.
Phone payments – Easy to do on the go or when you need a quick one-time payment.
Mail payments – Reliable way to pay that avoids extra fees. Allow 3-5 days for delivery.
In-person payments – Guaranteed same-day processing if paying at the GPU office.
Bank drafts – Perfect for hands-off, automated payments each month.

Evaluate your schedule, preferences, and budget to select the ideal payment method for your household. Many customers choose the convenience of online bill pay.

Tips for Paying Your Bill

Follow these tips for a smooth bill payment process every month with Gallatin Public Utilities:

Review your bill thoroughly as soon as you receive it.
Note the due date on your calendar and set a reminder.
Pay at least 5 days early to ensure on-time delivery.
Keep your account and contact information up-to-date.
Save receipts or confirmation numbers for your records.
Sign up for email or text alerts about your bill.
Avoid fees by paying the full statement balance by the due date.

Consequences of Late/Non-Payment

It is essential to pay your Gallatin Public Utilities bill in full and on-time each month. Failure to pay will result in:

A 10% late fee added to your account.
Disconnection of services after multiple months of nonpayment.
Additional deposit or down payment required to restore service.
Potential negative impact on your credit history.
Loss of any budget billing arrangements.

Don’t let it get to this point! Stay organized and take advantage of the many ways GPU makes it easy to pay each month.

Contact Customer Support

If you have any questions or concerns related to billing, payments, or your GPU services, contact customer support:

Phone: 615-452-5400
Email: [email protected]
In person: Visit the office at 230 Hancock St. in Gallatin

The knowledgeable and friendly staff can answer your questions, help you manage payments, and resolve any issues.

Paying your bill supports utility system operation and improvements.
Gallatin Public Utilities offers multiple payment options online, by phone, mail, or in person.
Pick a payment method that fits your schedule and preferences.
Pay on time every month to avoid fees and disruption.
Customer service is available to help with any questions.

Gallatin Public Utilities makes paying your bill stress-free each month. Choose the payment option that works for you to keep essential electric, water, wastewater, and broadband services powering your life and community.

Gallatin Public Utilities Bill Pay

Gallatin woman pays off utility bills

FAQ

What is the phone number for Gallatin water bill payment?

Online through our payment portal. By phone at 833-373-8740. Please have your account information available. By mail – please mail payment and billing stub to 239 Hancock St.

How do I use Gallatin Public utilities app?

Open the Mac App Store to buy and download apps. This is for Gallatin Public Utilities customers to make payments. This application is created by Paymentus Corporation for customers to enroll and pay bills from an iOS device. 1. Performance Improvements 2. Minor Bug Fixes.

How do I pay my Gallatin Public utilities bill?

Doxo lets you pay your bills safely, but it’s not connected to or backed by Gallatin Public Utilities. Credit or debit cards from Visa, MasterCard, or Discover can be used to pay. You can also use Apple Pay or your bank account. All-In-One Bill Pay with doxo. Pay for free with Linked Bank Account. Fees may apply for other payment methods.

Where does the Gallatin Public Utilities System get its water?

The City of Gallatin Public Utilities System has been around since 1815, and its current source of water comes from the Cumberland River (Old Hickory Lake).

How can I pay my bill in Gallatin TN?

Your bill can be paid in cash or check at our office, which is at 135 Jones Street, Gallatin, TN, Monday through Friday from 7:00 am to 4:00 pm. You can also call our 24-hour payment line at 1-877-712-5733 to pay over the phone, but there will be a fee for a third party to bill you.

What does Gallatin Public Utilities do?

Gallatin Public Utilities provides residential and commercial sectors with water, wastewater, and natural gas services. They focus on safe, reliable, and affordable utilities, while prioritizing environmental protection and community involvement. Common questions, curated and answered by doxo, about paying Gallatin Public Utilities bills.

Does Gallatin Public Utilities have a good water quality?

We examined data from hundreds of cities across the nation to understand and grade your water quality. The water from Gallatin Public Utilities got a better grade than most of the other water providers we looked at because it had fewer contaminants than most of the others.