How to Pay Your Gallup Joint Utilities Bill: A Complete Guide

Having continuous access to essential utilities like electricity water and wastewater is vital for Gallup residents and businesses. As a customer of Gallup Joint Utilities (GJU), you are responsible for paying your monthly bill on time to avoid any service disruptions.

With several payment options available, this article will walk through how to pay your Gallup Joint Utilities bill online, by phone, in person, or by mail. We’ll also look at setting up autopay for automatic payments.

Whether you need to make a one-time payment or want to enroll in paperless billing, follow this guide to cover everything related to paying your GJU bill conveniently.

About Gallup Joint Utilities (GJU)

First, some background on Gallup Joint Utilities for context. They are the sole provider of electric, water, and wastewater services within the city of Gallup, NM and some surrounding areas.

Key facts about Gallup Joint Utilities

• Provides services to 20,000+ residential and business customers
• Operates multiple utility systems and infrastructure
• Bills monthly for electric, water, and wastewater usage
• Offers customer service and payment centers
• Features online account access and billing

As a GJU customer, you are responsible for paying your monthly bill by the due date to avoid penalties. Now let’s look at the ways you can pay your GJU bill.

Paying Your GJU Bill Online

The easiest and most convenient way to pay your Gallup Joint Utilities bill is online through their website:

To pay online, go to https://utilities.gallupnm.gov

On the website, you can:

• Set up a secure online account
• View your current balance
• Make a one-time payment
• Enroll in autopay
• Go paperless with e-bills

Here are the step-by-step instructions to pay online:

1. Go to the website and click “Pay Bill”

2. Select “Pay Now” to make a one-time payment

3. Enter your account number and billing zip code

4. Select a payment amount and complete the payment screens

You can instantly pay your bill anytime using a credit/debit card or electronic check. It’s fast, easy, and secure. You’ll receive an email confirmation with details of the transaction.

Paying Your GJU Bill by Phone

If you prefer to pay your bill over the phone, GJU offers a toll-free automated payment system.

To make a payment by phone:

• Call 1-877-790-7298
• Follow the prompts to enter your account information
• Choose a payment method and amount
• Enter details to complete the payment

You can use a credit/debit card or electronic check to pay by phone. A convenience fee of $1.50 applies to phone payments.

The automated system is available 24/7 for your convenience.

Paying Your GJU Bill by Mail

If you want to mail in a traditional check or money order, you can send it to this address:

Gallup Joint Utilities

P.O. Box 1270

Gallup, NM 87305-1270

Be sure to include your GJU account number and complete address on the payment. Allow 7-10 business days for mailed payments to process.

Paying by mail has more limitations than electronic payments, but can be a good option for those who prefer it.

Paying Your GJU Bill in Person

You can also pay your GJU bill in person at one of their customer service offices:

• West Customer Service Center – 4601 College Blvd

• East Customer Service Center – 204 NM-566

Both locations accept cash, check, money order, and credit/debit card for bill payments. This allows you to pay on your schedule and get instant confirmation.

Enrolling in Autopay

For the ultimate convenience, sign up for autopay through your online account. This automatically pays your GJU bill from your bank account each month.

To start autopay:

1. Log into your account
2. Under “My Profile”, click on “Payments”
3. Select “AutoPay”
4. Enter your bank account information
5. Pick a payment date before your due date

That’s it! Autopay will now withdraw your bill amount monthly on the date selected. You’ll receive an email confirmation each time.

Benefits of autopay include:

• Never forgetting a payment
• Avoiding late fees
• Going paperless with e-bills
• Saving time and hassle

You’re in full control and can cancel autopay anytime.

Additional Online Account Features

Your secure online account with Gallup Joint Utilities allows you to do more than just make payments:

• Enroll in paperless e-bills
• View your usage and payment history
• Update your contact information
• Set notification preferences
• Contact customer support
• And more!

Having an online account makes managing your utility service faster and easier.

Avoid Late Fees and Service Disruption

As a GJU customer, it’s your responsibility to pay your electric, water, and wastewater bills in full each month by the due date. Late or partial payments can result in:

• Late payment fees
• Disconnection of service
• Credit damage
• Collection actions

Avoid penalties and disruption by paying on time! Online payments process immediately, giving you confidence your bill is settled.

Choose the Best Payment Method for Your Needs

Paying online is the fastest and most efficient way for most customers. But you can also pay by phone, mail, or in person if preferred. Just be sure to pay each bill in FULL by the due date every month.

Visit https://utilities.gallupnm.gov to start paying your GJU bill online and access your account. This will make paying bills easier than ever!